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February 2024 by Sharon Biswell
We just had Rudy come out for a service call . . . excellent service . . . really appreciated his help.We'd had a not-so-good experience a year or so ago but sounds like there's been some changes.Will definitely use in the future, if needed!!
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October 2023 by Marilyn K.
I purchased a dishwasher from MB Appliance. It was 2&1/2 years old. it stopped working at that point. I called and it took several weeks for the repair man to even arrive. He was very professional and said that I needed a new circuit board. The cost was $280. He returned approximately 10 days later and replaced it. the dishwasher worked for 5 days and stopped. A while later the repair man returned with another circuit board. the dishwasher worked for a week, then stopped. He came back, called GE and they said I needed yet another part. Then they informed me that the part I needed was no longer available. I called MB Appliance and they said there was nothing they could do to help me! I will NEVER buy from them again. I am out $280 and have no dishwasher. I do want to say that none of this was the repair man's fault and he did everything he could to help me. MB Appliance should reimburse me the money for the circuit board.
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August 2023 by Debbie Ingalls
Wonderful business! From walking in the door of Morro Bay Appliance and being greeted by Annette, to her helping me choose the correct dryer for me. And, the professional delivery, installation, and tutorial from Jamie and Mike…everything exceeded my expectations! I highly recommend Morro Bay Appliance for your home needs. Thank you!!!
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August 2023 by Julie Daggett
Fantastic fast professional top notch service. This company helps you save money and get the most out of your appliances.
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August 2023 by Lori S.
I bought a new refrigerator from Morro Bay Appliance one year ago. I started having trouble with it within 3 months and called Annette, the owner of Morro Bay Appliance. She blew me off saying it was not her problem after 30 days and gave me a number for GE Warranty. Since then I have had Appliance Repair Specialists out to my house 10 times...five times to diagnose and five times to bring the replacement part for installation. It is still malfunctioning and I have another repair scheduled. I went in to talk to Annette to inform her of my experience with the product she is selling. "What do you want me to do about it?" Annette said, crossing her arms over her chest. "I want you to know about it. You sold me the refrigerator and if I were the owner of an appliance store, I would want to know that I was selling junk. She promptly showed us to the door. Not a problem. I would never do business with Morro Bay Appliance again. I won't tolerate an indifferent owner of any business.
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June 2023 by Ellen G.
Great local business! Easy to book an appointment. They even come out to Cambria. Fixed our ice machine in our fridge during covid and now fixed our washing machine. Prompt, quick and would recommend to anyone.
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May 2023 by Erik A.
My initial review wasn't good and sometimes businesses have bad days. Morro Bay Appliance followed up and completed their repair of the recently purchased used dryer and we are good!
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May 2023 by Steve R.
Great people, went the extra mil to get our washer running. It was a pleasure doing business with such nice people, and the washer is running smoothly Very happy and will use them again.
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April 2023 by Rugger Ducky
Washer went kaput at the worst possible time (is there ever a good one?) Looked around online, shipping taking forever, big box store attitudes, etc. Decided to check and see what was available locally. Store was the kind of literal Mom & Pop shop we all used to use for all our needs, before the Walmartization began.I have some odd requests, and was looking for a non-stainless steel tub. We got a great deal on a refurbished machine that I'm currently barely hearing and that on the first load surprised me with how much water it wrung from the heavy towel load (leftovers from the river of sadness that poured from the old one.)They installed and toted off the old one for a reasonable fee, showed up a few minutes early and did a fantastic job leveling and balancing it. They provided new hoses, checked and tested everything thoroughly, and even gave me a quick once-over of the workings.So happy to work with a small town store that has true customer service, and takes pride in what they do. Will be returning soon to replace the dishwasher.
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February 2023 by Steven Brown
A belated review, but we have used them twice for refrigerator problems others have not been able to fix or would not work on. We have built in and Mike has been able to diagnose and fix the problems, even coming over on a day off to complete a repair. After living out of ice chests for 2 weeks I sure did appreciate that. I highly recommend!
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December 2022 by Doris D.
Do not recommend this store. Purchased a washing machine in October. Have had nothing but problems. Will be purchasing another washing machine out of pocket from another store.
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December 2022 by Dennis P.
Mike and Annette, along with their team, have earned our business time and again. No one really wants to have to buy a new appliance but some how they seem to get the cream of the quality products, their prices are as good as any big box operation, they are always reliable and show up on time. And they are friendly and clearly appreciate our business. They deserve your business, in our opinion.
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December 2022 by Mary C.
What luck that my washer started leaking around the same time that the heating element in my dryer failed. I hate going to laundromats. My neighbors on the Nextdoor website recommended MB Appliance. I believe it was Annette who I spoke with over the phone. She was very courteous and informative. She set up the next available appointment with Mike. He came out and assessed the situation. It was a little challenging to find the source of the water leak, but he didn't give up. He explained what he was doing, why, and was very professional. I checked in with Annette a few times as one of the parts was on back order. She kept me informed. Mike was on time for the next appointment and was efficient. He did an excellent job! If another one of my appliances goes out, Morro bay appliance will be the first company I call! They are reasonable, efficient, and I highly recommend!
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November 2022 by Julie J.
Everyone at Morro Bay Appliance is incredibly helpful and knowledgeable. I've had two great experiences with them, from ordering to delivery and installation. We absolutely love our new, beautiful range!
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September 2022 by Jason G.
Quite possibly one if the worst appliance stores out there. They delivered the wrong dryer (was supposed to be a gas one and even said so on invoice) and it wasn't discovered until it was pulled out of storage because some remodeling was going on. I tried to return it and they blabbed some stuff about it being out of warranty and they literally ghosted me. Will never ever buy anything from them again and will be filing a report to the BBB.
