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November 2023 by Liliana T.
I took my Prius here after the emergency light came on, they were timely about getting me in, inspecting the car, and getting the repairs done. I felt like the price was pretty fair as well. After I picked it up I still had some concerns and they let me drop it off again and checked it out. They were able to explain the problems and repairs to me and now my car is running great. I had taken it to other mechanics for the same problems in the past and none had been able to diagnose it correctly, so I appreciate how honest and thorough Jim's was. I'll definitely be taking my Prius here from now on. Thank you so much!!
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July 2023 by Vande B.
Thank you for helping me the best you could with my Kia engine class action law suit issue. I appreciate you driving to find me on PCH and making sure I safely made it to the side of the road to be towed to Kia. Wanted to let you know that Kia is replacing my engine under warranty. :)
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July 2023 by Sebastian G.
I had a very bad experience at this shop after taking my girlfriends 2013 Honda Civic here. I found them to be extremely dishonest and would not trust them with my vehicles ever again.When I first arrived, the employee at the front was nice and I had high hopes we would be able to get to the bottom of a problem with her air conditioning. The employee told me about their free service where they check for other problems in the car incase something else might be wrong. As long as it was free, I told him, that was fine but I really just wanted the air conditioning done. He verbally quoted me a range of $250-$450 to run a diagnostic on the Civic's air conditioning. He explained that if they found the problem after an hour or so then it would be in that lower range but if it takes 4 hours or more then it'll for sure be in that higher range. That sounded fine to me so I signed an agreement for them to run the diagnostic which had the $450 price on it. He assured me they just list the higher price on the agreement because it will usually not go higher than that. We will circle back to this statement at the end. Once the diagnostic had been completed, they concluded that 2 thermo protector switches built onto the compressor were not working and they wanted to charge us over $4000 to replace it. Yes $4000. They also came back to me with a myriad of problems that had nothing to do with the A/C that they found during their "free" checks. Let's break those extra problems down individually:Her drivers side license plate light bulb was out and they wanted to charge her $42.50 in labor and $9.99 for the bulb, we bought a new bulb at autozone for $6.99 and I replaced it in 2 minutes. They showed us the engine air filter was dirty and needed to be replaced. They wanted to charge her $64.59 for labor and $59.40 for the new filter. We bought a brand new filter for $17.99 at autozone and I replaced it in 2 minutes. They told us the drive belt needed to be replaced... but it was a brand new belt, her father literally replaced it the week before. When I told the guy this he didn't know what to say. He was stumbling over his words trying to think of an excuse.They told us the windshield wipers needed to be replaced. The windshield wipers are only a few months old and I personally told my girlfriend to buy these nice silicone wiper blades on amazon so she wouldn't have to replace them as often because silicone wiper blades last you a really long time. Now back to the A/C. I found it funny that they wanted to replace the compressor because I do know it can be an expensive job (not $4,000 expensive but it can get up there in price). But I literally told the employee that checked me in that I tested the relay at the fuse box with a circuit tester at home and that I believed it was an internal electrical issue inside the vehicle and to start there. After they ran their diagnostic, I asked them if they were getting power at the compressor and they just told me they bypassed the relay and just focused on the compressor. But that doesn't make any sense because if you're not getting power to the compressor from inside the vehicle, why in the world would you start your checks at the compressor!? I believe they just wanted to replace the compressor because they knew they would make a lot of money on us if we agreed to let them do it. After realizing just how shady and dishonest this shop was, we decided to just pay them for their diagnostic and get our car back. It came out to $440. When I asked them how long they spent working on the vehicle he told me they spent 4 hours on their "free checks" and 2 hours on the A/C. This price didn't match up with what the first employee told me and although I argued with this other employee over the price, we finally just paid and took our car back. Oh and also, did I mention that they didn't even replace the freon? So now we are $440 in the hole and no freon in the system. Save yourself time and money and avoid this dishonest shop at all costs!!!
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July 2023 by Hannah M.
This shop is the epitome of why people don't trust mechanics... They sure lived up to their reputation. After spending a few hours working on my car, I decided to bite the bullet and took my car in with AC issues. I agreed for them to do diagnostic test and was initially quoted 250-450 depending how long it took. Ok, fine, it came out being just over $450 stating they spent 4 hours on the car, when half that time was actually running what they market as "complimentary" service checks. Red flag number one. They came back to me with their solution being to completely replace my compressor as this is a big job and they can run up a huge bill for something like this. Prior to coming in, my father, who does not live in the area but is quite the mechanic himself, told me word for word, don't let them try to replace your compressor as that's going to be their solution I almost guarantee it. Well, it was. During the initial diagnostic, they removed my freon and refused to replace it unless I paid them an ADDITIONAL $130. I'll admit I'm not the most mechanically inclined so my dad called them and asked for further explanation as to what the problem was and how they figured out it was a compressor issue. Their answers were vague, they tripped over their words, and we decided to consult another mechanic. He informed us that they did not even need to remove the freon just for the diagnostic, and advised me to get my car out of their shop. Red flag number two. The additional checks they performed would've rang up a bill that can't be described as anything other than highway robbery. These were all minor issues (license plate bulb was out, an air filter needed to be replaced, etc) that my boyfriend was able to complete in less than 10 minutes, start to finish, and the entire project costed me not even 15% of what they would've charged me for parts alone. Plus, they advised me to replace my serpentine belt when I had literally done so 6 days prior. I told them this and they had no words. Red flag number three. Finally I get my car back, and they had left it unlocked sitting on the side of the street, battery dead, and still no refrigerant in the system. I'd avoid this shop at all costs.
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June 2023 by Monica B.
The service and knowledge is tops here . I highly recommend this place. The owner is so humble the staff is so friendly and helpful and sweet. Great people great service.
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May 2023 by Jeff B Dancin
Be wary if they ask to run diagnostics. Had to tow my car in. They charged me $500 for diagnostics. Found out later from my regular mechanic that the main issue with my car was the water pump overheating and that problem shows up quickly and easily when you plug in a diagnostic scanner. My regular mechanic never charges for plugging in the scanner so I could have saved big bucks going to him instead. I feel like I got scammed in a way. They did find a few minor things I wasn't aware about so I bumped the rating up to two stars.
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April 2023 by Jevon
The friendly service technician, named Michael, was very professional. He was informative when I asked him questions. He gave me some helpful tips about the issues that I was having with my vehicle as well. I will be continuing to take my vehicle to Jim's Automotive for the vehicle maintenance that I will need in the future. I suggest calling ahead of time when you bring your vehicle here as there was only a single employee working, and the shop did not appear to be open when I arrived. Michael told me that I kinda got lucky that he was outside when I arrived because otherwise he would not have seen me, and I might not have found him in the building adjacent to the shop where he does most of the computer work and phone calls. This place is expensive because it's an automotive shop and let's face it all of them are expensive. If this place was cheap, I would have given it 5 stars. I recommend Jim's Automotive and Hybrid.
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March 2023 by Alyne Fortgang
The guys couldn’t have been any nicer. The cost came in LESS than the estimate. Who’s ever heard of that happening? The people who referred me to Jim’s were spot on. 5 STARS.Service: Auto maintenance
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November 2022 by Silvi M.
My car would stop running sporadically and I was charged over $1,000 for the repair. The mechanics knew I was from out of town passing through on my way back to San Diego. My car broke down again less than a week later. I almost died when my car stalled on the 5 freeway. I had to be towed, this time to my mechanic in San Diego JK Imports, who immediately found the problem and repaired it for less than half the price. My car has been running perfectly ever since. All I can say is, beware, and get a second opinion whenever possible. Especially when a misdiagnosis can cost your life.
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October 2022 by Wallace Mccray
I called with an issue. Had me in quick. Found problem, ordered part, and fixed car right. Very pleased.Services: General repairs & maintenance
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September 2022 by Pain Free Fitness w.
These folks are wonderful....responsive, human, right there for you. I've only had a few specific services done with this business, and so far, so good. I am gathering that the auto biz is always very busy, so to be treated well during their chaotic day (my take) is super swell.
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September 2022 by Balders B
Fantastic, friendly, and professional service. Highly recommended. My car has been transformed. Thanks to everyone at the garage for their help.Service: Engine repair
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August 2022 by Gabriele K.
Quick and excellent service. The team is high tech and super friendly. No up selling, and good honest mechanics and good management. Office staff super friendly.
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August 2022 by T abc
We've just visited this shop because we had some problems with our rented camper van. They have been very friendly, understanding, professional and willing to help us immediately.
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August 2022 by Bill J.
I took my GMC truck into Jim's for a smog check, and while it didn't pass initially, they performed the necessary repairs and they re-tested it and it passed cleanly! Thanks!