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November 2023 by Cathie L.
It's always a hassle shopping here as they never have enough cashiers, but last night was THE WORST. The cashier, Tina, didn't even look at me when I stepped to the counter after putting my items on the belt. During the entire transaction she just kept her head down acting like she HATES her job. After ringing everything, she started bagging my items. She didn't even tell me my total. I had to ask her if the total displayed was my final total. She looked at the screen and said "yes". I then asked why my digital coupons weren't displayed. She looked back at her screen. Hit a couple keys. And finally my actual total was displayed. Again, she said NOTHING. Her attitude was extremely distasteful. I cashiered at a grocery store for several years and NEVER behaved even remotely close to her behavior. I always shop here, despite the long lines and short staff. I understand that happens, but Tina's DESPICABLE service is probably the final nail in the coffin for me.
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November 2023 by Patricia P.
I have shopped at this Albertsons for years. Recently, things have taken a turn for the (much) worse. Sloppy shelving, items unavailable, past ripe vegetables and fruits, iffy meat. And really rude clerks. I will not be a customer of this shop any longer. I see from the other posts, I am not alone in this intention.
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October 2023 by Ana M.
If I could give this zero stars I would, but I have to give it one in order to post this review. I don't know why the store continues to hire people that are clearly not fit to work in the customer service field. It is not that hard to scan items with a smile on your face. If you do not like interacting with other people then this probably isn't the right field of work for you. I had the misfortune of having to deal with the most rude cashier this morning. There was only one line which is a whole other problem in itself but anyways, the cashier was extremely rude and condescending, and she rolled her eyes at the gentleman bagging my groceries. He was very polite. He was doing the best he could, and the cashier rather than help him, just rolled her eyes at him and scoffed. I helped him before she did. Then I had to come back for some items I forgot but unfortunately that "employee" (heavy set woman) working the self check out line was even more rude than the cashier. After my first experience with the ONLY cashier there I thought I would self check out. Terrible idea. This woman doesn't even wait for you to finish your transaction before jumping all over you. I don't even know why this self checkout woman is employed when she brings absolutely nothing to the table. She just stands there, breathing heavily over your shoulder, making everything extremely uncomfortable. Albertson's is losing clientele left and right because of the terrible customer service. Terrible ambience.
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September 2023 by N. A. W.
I placed an online order and was unable to pick it up. I was told I would be refunded. After waiting the 5 business days I was never refunded. I have been told 3 times now to wait 5 days and each time they never refunded me. Customer service is of no help. I would suggest just going in the store and avoiding the frustration of online ordering.
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July 2023 by Rachel J.
Im so happy with my order from the florists in Albertsons! Denise and Heidi were so wonderful to me and so friendly. I came to them for my wedding and all my flowers came out so beautiful! I couldn't have had any better! They helped me with ideas and made my vision absolutely perfect thank you so much
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July 2023 by Ric V.
Filthy exterior, homeless car-living in parking lot. Drug use at bus stop. Watch your back !
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July 2023 by Lucas W.
So apparently even when Albertsons has meat that's "not expired" they can still have mold. The point at which you mishandle food so poorly that something that expires in a month and some change is already molding is alarming
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June 2023 by Mark M.
There were so many items out of stock that I went in there for, the lines were long with 2 check stands open, the staff unfriendly. And hey I am a nice guy. Once again. and this has been happening a lot lately, prices are marked wrong on shelf. Finding myself buying less and less there. I am buying more and more at Spencer's .
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June 2023 by Linda H.
We are visiting Morro Bay from out of state and needed a few things from the store. We wrongly chose Albertson's. We were at the checkout stand of one seriously rude and disrespectful cashier by the name of Jacinta. I watched her belittle the customer in front of me because she was paying part cash and the rest on her card. She was sighing and rolling her eyes during the whole transaction. When it was my turn, I was holding a huge overpriced Mylar balloon I was purchasing for my grandson. She forgot to ring it up, and rather than just adding it to my total, she first made me pay for my purchases and then rang up a whole new charge while shaking her stupid head at ME during her incompetence. Unbelievable!! My daughter was next in line and she too, was treated rudely. That's when I'd had enough and told her she needs to get her attitude checked. She basically has a job a zoo monkey can do but acts like customers are a bother. Someone needs to train this nasty woman how to be professional and how to treat the people that keep her from being homeless with some respect!!
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April 2023 by Marvin S.
Cashier Scott H was extremely helpful today. I had selected items to buy, found my wallet wasn't in my pocket, he held the items while I went to my car, found my wallet and returned to find someone else had left her wallet on the checkstand. He was able to get it back to her. A real ambassador for Albertsons!
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April 2023 by Dusty R.
I always thought that I disliked grocery shopping, four months of counseling has uncovered that it's actually grocery shopping at Albertsons that repulses me. My sincerest apologies to the other stores! Seriously, my heart starts racing when I conquer a parking space, my palms and forehead start to sweat as I make the trek across the busy road and through the various booths selling jewelry, cookies, Jesus as my savior, etc. Then the panic attack really begins because I know what I'm there for...there ground beef that's on sale. You all know the stuff, sale price only applies if you purchase 3lbs or more but not over ten pounds! Why do this??? Is it to torture already tired customers? So I make my way to the Meat Counter and politely ask for 5 two pound packages of this sacred beef because that's what my freezer can handle. Despite my politeness and excessive verbal gratitude, my kindness is met with various degrees of eye rolls, heavy sighs and just straight up pathetic excuses for why my simple request is just too much for this "customer service" person to grant me. No I don't want the phallic ten pound meat roll, it doesn't fit in my freezer. No I really don't feel like going home and repackaging three feet of meat either. Yes, I understand that "other customers might come", it's 7:00am and there's only two other people in the store but you have my consent to help them and I will patiently wait. After finally getting my beloved two pounders I finish my shopping and check out. I feel like I have been over charged but am re-assured that if I clipped it on the app then it came off my total. But it didn't, it never does completely which I discover after returning home and combing (translating) my receipt. I call customer service who insist they can't help me and I have to go back to the store to get my $12 back. They get two stars for being clean and for Olivia.
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March 2023 by Lizzy P.
Nelson was very rude every time i visit. Tonight he mumbled my total, practically barked for my id, and Was generally rude. But he always is. The rest of the staff has always been kind.
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March 2023 by Cindy C.
Deli waited 10 minutes for fresh salt and vinegar wings to be cooked. Bought 2.5 lbs $23.00 worth of raw wings. Got them home to have them for supper and they were pink and raw. Luckily I was able to cook them in the air fried. Couldn't taste t he salt and vinegar flavor either. We buy these a few times a month. Usually they are good. Today they could have poisoned us with food poisoning.
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March 2023 by Gerald W.
I had a cake made for my 68th Class Reunion, the Baker did a fabulous job. Everyone once was asking, "Where Did You Get It" of course I said "Albertsons
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January 2023 by Terri R.
I want to give a big shout out to TJ she is an awesome cashier very very helpful this morning I went in and the machine was down to enter my phone number so I had bought some items that where on the Albertsons app and she discounted them for me took the time to figure them savings out and gave it to me thank you TJ sorry I held up the line
