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February 2024 by Z W.
This is the worst banking experience I've ever had in my entire life. It is impossible to get a hold of these people on the phone to simply ask them simple questions. You end up in loops going around in circles where they keep trying to direct you to installing their app on your phone, which is a serious security issue and you should never do, and it appears the only way you can get a hold of anybody is to make an appointment to come in physically. They never and I mean never answer their phone. So you apparently have to book an appointment every single time you have a simple question. I'm currently trying to do my taxes and they have not provided me with tax forms I need and they are not available online like they claim they are. The only way to resolve this is to talk to somebody and you can't get a hold of anybody. So they're making it impossible for me to finish my taxes. I strongly recommend finding any bank other than Wells Fargo if you want to have any kind of customer service that is responsive.
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February 2024 by Eryn Redmon
Worst WF branch. Tellers are nice but are not authorized to do anything but deposit checks less than $25k. If you need any other service, expect a 45 minute wait to sit with a banker.
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October 2023 by Matt D.
Came here today for some serious help with my accounts and had Alejandro helped me out! He was smart funny and professional! He felt with the problem fast and with efficiency! I will return here to see him and have him assist me with any issues! He truly gave me piece of mind today. Thanks Sir I appreciate you and all associated with this branch
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July 2023 by Bob Jamison
They never have appointments available even though when you go into the branch there are at least two people sitting at desks clicking away on keyboards ignoring customers. They are not interested in actually helping customers.
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June 2023 by Janet Boyd
Always efficient and friendly
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February 2023 by Victoria H.
I have always been treated very kind and friendly here at this location. Thank you Fernando for your help always. He is friendly and always finish the job fast.
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February 2023 by Grace C.
This branch is poorly managed. They clearly don't have enough staff on a Friday afternoon. Parking is also a nightmare.
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January 2023 by Dre D.
Horrible horrible service I was about to sit there and wait all day and miss my flight when they could of asked if i had an appointment but instead they had me sit there to tell me I need an appointment half an hour waisted never coming back
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November 2022 by V V
Don’t come here. Don’t waste your time. Wells Fargo employees don’t even care. I feel like I’m back to old Soviet Union with the bread voucher in hand back in the line and the treatment is no different.
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November 2022 by V V.
Don't come here. Don't waste your time. Wells Fargo employees don't even care. I feel like I'm back in old Soviet Union with the bread voucher in hand back in the line and the treatment is no different.
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August 2022 by ian panton
Staff is good, but manger said, “We can’t answer the phone because too busy with the long lines” they NEVER answer phone and can’t leave a message! Extremely understaffed!
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February 2022 by Areli
I’ve been with Wells Fargo for about 7 years.There was a sweet, helpful girl who worked here and it was always a pleasant experience. However, everyone else seems to hate their job and hasn’t heard about customer service.I have received several phone calls from someone who asks about my experience and tells me they’ll speak to their employees. They always apologize on their behalf.It’s getting worse. I went to change my last name. I sat down with a banker. The banker took a copy of my marriage certificate and all of the paperwork. The next week, I went in to make a deposit. The teller, Eduardo, couldn’t make the deposit because he said I needed to bring my marriage certificate. I told him the banker made copies. Eduardo couldn’t find them and said I would have to come back with the original certificate.Seriously?!After this, I gave them another chance. I called regarding fraud. They handled it so badly.I finally went in today to close my account and they were so rude!!! The teller was extremely rude and had an attitude, the manager was so serious. I left feeling happy knowing I would never have to deal with their rudeness, their interest fees, their sneaky fees, and the long lines.Goodbye to this profit institution.
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February 2022 by Ariel L.
I've been with Wells Fargo for about 7 years. There was a sweet, helpful girl who worked here and it was always a pleasant experience. However, everyone else seems to hate their job and hasn't heard about customer service. I have received several phone calls from someone who asks about my experience and tells me they'll speak to their employees. They always apologize on their behalf. It's getting worse. I went to change my last name. I sat down with a banker. The banker took a copy of my marriage certificate and all of the paperwork. The next week, I went in to make a deposit. The teller, Eduardo, couldn't make the deposit because he said I needed to bring my marriage certificate. I told him the banker made copies. Eduardo couldn't find them and said I would have to come back with the original certificate. Seriously?! After this, I gave them another chance. I called regarding fraud. They handled it so badly. I finally went in today to close my account and they were so rude!!! The teller was extremely rude and had an attitude, the manager was so serious. I left feeling happy knowing I would never have to deal with their rudeness, their interest fees, their sneaky fees, and the long lines. Goodbye to this profit institution.
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October 2021 by Shivani G.
Danny was an absolute gem! He helped me make several deposit which I do from time to time and usually it frustrates the teller. However Danny was pleasant and patient and efficient! Very happy with the service and location.
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July 2021 by Larry B.
A woman walked into the Morgan Hill branch today in front of me. She walked up to a branch manager who wasn't with anyone and was helped. I waited 7-8 minutes while another branch manager chit-chatted with another woman. During that time, the BM, didn't use his computer and didn't hand her any papers and I could tell they were not talking about banking. Finally, another BM finished up with his customer and said another client was waiting. After another five minutes, he told me I would have to make an appointment and handed me a business card. BTW, the woman and other BM were still talking. I called the number on his card and heard the "this number has been disconnected". Can you imagine, a bank manager whose number is disconnected? What kind of business is Wells running? Oh wait, I was one of the Fraud victims that Wells set up a charge account w/o my knowledge....... So I called the branch number twice and no one answered. So I called another branch to set up an appointment and was told I had to make the appointment on-line. I have never been turned away at a bank, like this. Wells Fargo is no longer the trusted stagecoach of yesteryear. Today they can't even answer the phones, let alone deliver on a promise.
