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December 2023 by Edith M
This post office is a gem of our Morgan Hill community and offers PHENOMENAL customer service EVERY time that I visit there. The staff is very knowledgeable, always courteous, and very fast in handling various customers' needs.Thank you for being such a dedicated staff, your hard work throughout the years is HIGHLY appreciated!
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October 2023 by Cutie Kaur
Very bad customer service they don’t know anything I spend 1 hour there only Jackie know whatever she’s doing Two other ladies especially the Asian lady was super rude to me she embarrassed me Other lady tried to help me took 30 minutes to process a package I spent thousands dollars ? there but not anymore I’ll never go to this location ever
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September 2023 by Rachal Cairo
I didn't get her name but my receipt says clerk #11 she was kind and helpful from start to finish.
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July 2023 by Ha N.
Mail pick up sometimes take too long cuz not enough worker. Service is nice though but recommend more employees work at this location for the Parcel Pick Up
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June 2023 by Jebakumar Samuel
The passport application drop off process was super easy. (Appointment is required). Laura was very helpful and efficient. The paper work and photographs were done in 5 mins.
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March 2023 by Vineesha D.
I went for a passport service and Peter helped us. He was very cool, interactive, and patient. They have a separate section for Passport services, take left after entering, and then on the right side there is a window for the Passport services.They do have on-site photo service, which is very convenient. The process didn't take much time. Everything went smoothly and we were out in 20 minutes.Definitely recommend this location for Passport services.
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March 2023 by Margo S.
We went to the post office to get our passports. Laura was wonderful. The process was quick and easy. Great service!
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March 2023 by My U/fyt Stories
Bryan, an employee their, has an immature smart aleck attitude.
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December 2022 by Jannf N.
This USPS is one of the worst centers in the area.The employees are utterly incompetent, arrogant and dishonest.Incidents:- Packet delivery with contents revoved (from CVS Caremark)- Misdelivery of other residents in the communbity- every week- Every week- misdelivered or lost my mails Then the cust svc rep says- "I am hearing it the first time".They are criminally negligent!! Trump is gone but he left behind an enhanced bunch of corrupt and incompetent staff!
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August 2022 by Sarah L.
Very bad service. The person that answer the phone is rude and seems lazy. I requested for the person to check if there were hold on my mail, and the lady seems reluctant to check...it seems I have to beg her. This is ridiculous. Please hire better worker!!!
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July 2022 by Adelina Santiago
They really got this stuck up rude lady working here. I didnt get her name but she was really rude and started laughing in my face because I forgot this specific paperwork that I needed but I forgot it . yes it was my fault but why laugh in my face ? What’s so funny about that ? I grabbed the rest of my documents and walked off and while I was walking off she continue to laugh with the customer was that was in the back of me ! Worst Service ever won’t come back here again !
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July 2022 by Tyler A.
It'd be nice if this place opened on time but it's the government so I expect some incompetence
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June 2022 by Ferdie H.
Pure laziness and horrible customer service. I got an alert that my package was attempted to be delivered but it was signature required. I checked my door, nothing. Checked my Ring camera, nothing. I don't even have any note at my door so I was confused. I went to my mailbox since I live in a community where the mailboxes are not attached to the homes. I finally found the slip that said , "sorry we missed you"! How would I be able to sign for a package when they didn't even attempt to go to my door? Am I supposed to wait at the mailbox all day so I can catch them and sign? I went to this post office to complain and they said the package isn't here yet but most likely it will be back before end of day. One of the workers said, "come back before we close at 4pm, and you can pick it up." I went in at 3:45 pm, and they are closed! The lobby was open until 4pm but the office closes at 1?!? Like what is going on over there?
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May 2022 by Kyle Johnson
Packages are consistently dumped on the side of the road near my mailbox instead of brought to my porch. Many are stolen before I even get a delivery notification. Nobody has helped me to resolve this, or seems to care at all. Avoid living in their delivery area!
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February 2022 by Kristine Carvalho
The WORST customer service I have EVER experienced. I will no longer use this location.