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July 2023 by David T.
Specialized retail shop couldn't answer my question as to why my Levo was not syncing with my iphone, suggested I call Specialized customer support. Spent 45 minutes on hold twice in one day, nobody answered. Clearly they don't care. Consistent with my overall Specialized customer support. Won't buy another bike from them, ever.
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October 2021 by Wendy S.
I ordered a couple of headlights for my grandson who lives in Oregon, this place is in California. It is taking a week to get here. I signed up for their sight and wanted to take advantage of the 15% off, not good on bike purchases. There was nowhere to out their code before checkout. I have contacted them 5 times about this and still have had no reply. This is bait and switch. I don't recommend these guys due to this. I will never order from them again. Will update when we get the product at $55 dollars to see if it is worth it
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September 2021 by Doug M.
They've always had questionable business ethics, but their latest move takes the cake. After Mike's Bikes declined to sell to them, they ghosted Mike's, then proceeded to cancel the orders of 400+ customers who had already paid for their bikes and had been waiting months and months--for nothing. Who does that?!
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April 2021 by Carlos C.
Company doesn't stand behind their product. 2021 turbo levo comp, bicycle is making loud noises ticking noise from the motor shop dealer says that specialized don't want to warranty the motor, purchase new on December 2020, 4 months later is broken and the company don't want to fix it even do they have a 2 year warranty. I pretty much got robbed of 7000 dollars and was lied to about their warranty.
