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July 2024 by Rachel Solvason
Absolutely terrible service. My dad went in to replace his brakes and rotors which had a lifetime warranty and the guy helping him was incredibly rude. Wouldn’t even look into the warranty and denied a replacement even though the brakes were bad and creating issues with the rotors. When he asked him who his district manger was he just pointed to the door and told him to look there. My son and dad went to the Gilroy store instead and they were super helpful and able to confirm the lifetime warranty and replace the parts with no hassle. Thank you Gilroy for being patient, welcoming, and honorable. Dissatisfied with the service in Morgan Hill.
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May 2024 by Benjamin Nunes96
Went in to buy oil and a filter the man at the desk didn't greet me didn't seem to know about cars gave me the wrong part # for my oil filter even when I asked for OE "Original Equipment" when I checked out he didn't even give me a bag real poor service Do better oreillys this is disappointing I really like the stores location but hire competent help
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May 2024 by Ken Kutaka
Close by, and they had the oil and filter too.
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May 2024 by Stu Waters
The manager her was excellent. Helped me out to my car with my new battery. Great service.
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March 2024 by Eduardo De luna
Clean the staff are cool and everything is organized
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February 2024 by Shawn Walton
It's a hit or miss on what type of service I get.
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January 2024 by Priscilla Lorenzo
Friendly, knowledgeable and helpful staff. Well stocked, organized store. Would recommend and will keep going to O'Reilly.
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December 2023 by Bruce Santo
I stopped in to grab some motor oil. They have a good selection of motor oil. The staff is very friendly.
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December 2023 by nancy maynard
Very helpful..Luis was great. He helped me find and switch my turn light.. nice staff
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December 2023 by Nancy H.
I needed a bulb for my turn signal...looked it up in the Honda manual. Luis was great...found it right away... the last one ... I am not a car person, but have found another OReilley stores to be super helpful for easy stuff... Luis helped me take the old one out and put the new one in...he suggested another inexpensive part ... a wonderful man...super helpful.. they are lucky to have him
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November 2023 by Joe Macias
This O'Reilly's in Gilroy, just off Monterey Rd., has the worst customer service in the auto parts industry. Armando has a horrible attitude, almost bordering on being hostile towards customers. I realize hiring staff is difficult but these guys at this particular store are single-handedly ruining the corporate image of the chain.
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October 2023 by Michael Ott
Nice people
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September 2023 by Alexander Avtanski
Came to O'Reilly in for a minor fix today. The staff was very friendly and helpful. Special thanks to Zach who went above and beyond duty and helped me when I was being stupid. Thank you Zach!
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July 2023 by R. Maldonado
Great place awesome employees
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July 2023 by Juan Hernandez
Excellent service from most of the staff, especially the good service from Mr. Luis who take the time to look for their parts.
