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April 2023 by Rob T.
Some of the tellers are becoming more friendly. I miss the old manager Bill Owen, he was great and his team really cared and treated you with respect. Who CLOSES FOR LUNCH ON FRIDAYS??4/14/23Also Long lines .... A suggestion (3x suggested) to slide the mobile counter to the line ( like it other banks ) so you don't have to get off line to fill out slips???***Nobody gets off line to go against back wall to fill slips out, which causes slower Lines!! Hello. It's a simple fix!
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November 2022 by Patricia A.
Bank of America located in Vineyard town center with lots of shops in the area. Customer service was good and teller was friendly. Made my transaction and I was on my way. thanks
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March 2022 by Jared G.
If I could give a 0 I would. I've been banking with BoA for over 10 years. I brought 60 dollars cash in to get exchanged for smaller bills for a little league softball sale,and they flat out refused. The woman I dealt with was very rude, she immediately looked at me weird and asked why. After I told her she went and got her manager who told came and told me no. I am flabbergasted as every other bank I've ever went to has exchanged bills with no questions asked, I thought it was a standard across all banks but apparently not this one. I see why it has 2 stars
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March 2022 by Jeff H.
Horrible customer service. I walked up to the front of the line and the teller put the next window sign up. It was 10 minutes before closing. He was just being lazy, then his manager made him open up. He then gave me wrong information which caused a a delay in a check being processed.
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February 2022 by Sunil R.
Who goes to banks anymore? Well, I do occasionally. I made a quick stop here while I was in the area. There wasn't a wait to meet an agent and I was in and out quickly which is all that I need.
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February 2022 by Sandhya A.
I have some important documents in this bank where the financial center is now closed? They asked me to send an email and I did & am still waiting for their response. I am just beyond disgusted at the lack of transparency and CS. I am worried about what is going on here.
