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March 2024 by Ed F.
Love this place! However, today, "Sorry about that," was the response when I inquired about recycling paint. The firm is listed as one of three places in Morgan HIll that will recycle paint. According to my telephone call to determine how the paint is to be delivered, I learned that the firm does not. Disappointing, but will not stop me from shopping there.
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February 2024 by Kathy F.
You really kno you're not in a big box store when you come hereservixe,selections!!! Itall top notch stuff
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January 2024 by Terri M.
This place needs to let employees know what move with a purpose is. I came in for one item; carabiner bungee cords. I got what I needed and went to checkout, wasn't even 30 seconds. There were two checkouts open and one employee seemed clueless. The other register, the customer seemed completely lost and didn't know what they were buying and asked numerous questions. Maybe they should put in self checkout. The employee called 2 times over the intercom for help in the front and no one came. I asked if they have change for $100, my item was $35. She said yes and when she opened the register realized she didn't have change and I told her I can pay with card. She said she already put in for cash. Cash registers should have at least $200 in change in the register at all times. So she called who I think was a manager up to get change. He was a much older gentleman moving very slowly. It look him another 10 minutes just to bring up change. So what should have been a 1 minute visit here, turned out to be over 30 minutes. I only bought from here instead of Amazon because I needed the product that day. From now on, I will stick with Amazon because they are cheaper for the same exact product.
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December 2023 by Susana T.
I must say every time we come for home projects we are so impressed with the knowledge the staff has in helping us find what we need. Thank you staff we appreciate you.
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November 2023 by Morgan N.
I didn't catch his name (late twenties long blonde hair) but right when I walked in he greeted and asked if I needed anything-- walked me directly to what I was looking for and it was a quick, easy, nice exchange. Great customer service!! The gal at the register was also great. I would definitely shop at Ace before Home Depot
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September 2023 by coddiwompling
Very nice store. Better and closer then home Depot
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September 2023 by Bernard D.
I had a wonderful experience purchasing lumber for my deck at Johnson Lumber. The staff was very helpful and provided excellent customer service. Teo placed my order and he was very helpful and professional. I would highly recommend this location for purchasing your Lumber needs.
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August 2023 by Ed Lehnert
Great people that actually help you. Stock seems to be kept up every time I go they have what I need.
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August 2023 by John And Jani Lockwood
Very good stock. Very well maintained.It's slightly short on knowledgeable staff.
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July 2023 by Kevin McGuire
We have been going to this store for over 10 years now, not to mention we have spent thousands in this store over time. Most of the time we have a decent experience. HOWEVER....today we were treated like garbage by an employee named Carl, an older, know it all man with a terrible attitude and he talked down to my wife like she was stupid or something. We were trying to get a key copied as we have done SEVERAL times in the past. They said they would not do it because we didn't purchase the key from them. Even though we have done this numerous time in the recent past for out car, motorcycle and 5th wheel. The customer in front of us got a key cut that he didn't purchase at Ace. The manager, Colin, a kid no more than 20 years old was contradicting himself about the 'rules" about cutting keys. He told us to go to the Ace Hardware in Gilroy to get our key cut because their rules are different. REALLY???? Wouldn't a "rule" be company wide? Well, they wouldn't do it for us, so we wont be going there anymore.
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July 2023 by Ken Kutaka
Smaller than the big box stores. And they had what I was looking for. The big box stores didn't have what I was looking for.
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July 2023 by Lisa M.
Terrible customer service and management. Carl, has a bad attitude and argued with us about getting an "outside " key cut , which we have had done many times over the past 6 months. He was argumentative and condescending. Got Colin, the 20 yr old manager, who couldn't get his story or narrative straight . I walked out , my husband stayed to deal with them. I didn't appreciate the attitude or arguing with us. Ever heard the customer is always right ? You guys are as bad as home depot now. Use to be our go to place. No more !
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July 2023 by Roxanne Caldwell
Love their displays and products in garden dept . Wonderful plant selections and i feel like in am a garden disneyland as it is sooo unusually breautifully displayed. Love just being here and never want to leave! Such healthy plants to choose from & great prices too. We live in ssm jose but choose to come here and buy. Love it!!!
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July 2023 by Michael Egger
Usually can find what I need. Always friendly helpful staff.
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June 2023 by Carlos V.
I purchased my first EGo blower in 2021 at the Morgan Hill store, I went in to get it fixed as it kept cutting out after purchasing a new battery. When I went in, the person helping me looked it up in their system, and after a brief review, he offered to replace it with a new unit. I was completely caught off guard as the warranty had expired several months earlier. Great customer care, and I will definitely be keeping all my purchases at ACE hardware stores
