-
March 2024 by D G.
Racist supervisor Okasa and her team !! My seamstress bought a sowing machine and was not able to return it (due to her getting a better machine.) The machine was purchased yesterday not used at all paid in cash with receipt! She was treated like she stole the machine and not even greeted as she walked in !! ( the staff rolled there eyes as soon as she walked in without even asking her the situation) this is why I avoid this store and will drive to San Jose! We have few seamstresses in the indigenous community and we will make sure we will not give this place anymore business for our fabrics !! I have had similar experiences over the years and have avoided it this is just another example of why I prefer to drive & FYI you can't steal a sowing machine they are locked up !! Do better Joann train your staff in cultural competencies
-
December 2023 by Desaray G.
This store has been a go-to since it's so close to me. However multiple times I've been met with some of the worst customer service. Normally I grant a grumble under my breath and continue on with my day. However today was a step too far. I called just to see if there had been any updates on my pick up order. I was waiting for someone to answer the phone for about 2 minutes. Once an associate answered, I asked if there were any updates on a pick up order because the app had not updated (mind you I placed the order early this way it would hopefully be ready early). When the associate responded in a snarky tone that she "wouldn't know anything about that because I have quite a few orders". I responded with "okay" and hung up the phone. I've been in the retail business, I get how busy it gets, how demanding customers can be. That being said, that is not how you treat customers. It's a small store with a handful of employees and I'm completely understanding of that. But to go through that and then receive an email stating my order was ready is an example of poor customer service. There were so many orders but I'm assuming she saw the phone number I called from and was able to locate the order within minutes. I get it. It's a busy time. But you should still treat customers either way respect.
-
November 2023 by Clay Causin
Soooo much better than Hobby Lobby. Amazing customer service, very knowledgeable staff.
-
November 2023 by M D
This is a great shop with knowledgeable workers. The selection of fabrics is not huge, but we'll thought out. If you are a quilter there is an abundance of fabrics to choose from. They also carry crafts, yarns, jewelry making items, silk flowers and other decor items. They sell various sewing machines and foam and fabrics for custom made draperies, and apolstery. One thing I Safeway is adjacent to them along with a busy laundry center, so the parking lot can get hectic, but there always seems to be space to park close by.
-
July 2023 by Sal Delgado
I love the app
-
July 2023 by Gayle Andersen
To congested in here. Boxes everywhere
-
July 2023 by laura hoyt
Nice place place
-
July 2023 by Orienne Dreyer-Brown
Almost always has what I need.
-
March 2023 by Eric Acha
This place never disappoints. Has everything you need and great sale prices too. Friendly staff.
-
March 2023 by Deanna Shaw
Has a good selection of general sewing stuff and crafts
-
February 2023 by Tulisha Turner
I could spend a whole paycheck at Joann. They have endless craft options. I am a crocheting, knitting and beading person. So many selections all the time. Love ❤️
-
February 2023 by Janice Tucker
If you are a sewer, love this store! Has so many different things to choose from in all their materials that they carry. The lady that cuts your materials with such a help! I would hate to see these stores closed!
-
February 2023 by Kelly Graziano
Today was the worst I have ever seen , I went in to find two zippers and had to damn near straighten all of the zippers . Beware nothing is ever put back in its place very sad. Went to the quilting notions it was also a big mess
-
February 2023 by Katt M
This is a great shop with knowledgeable workers. The selection of fabrics is not huge, but we'll thought out. If you are a quilter there is an abundance of fabrics to choose from. They also carry crafts, yarns, jewelry making items, silk flowers and other decor item. They sell various sewing machines and foam and fabrics for custom made draperies. ! Safeway is adjacent to them so the parking lot can get hectic, but there always seems to be space to park.
-
February 2023 by Travis Thorson
So much neat stuff. Makes you want to start a new hobby
