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April 2024 by Mike S.
Tracy and her staff are wonderful and AMAZING! The level of service and attention is best in class... I came in to order an engagement ring without knowing anything about what I was doing and the staff made me feel right at home and walked em through the entire process... no pressure and truly wanted me to have the experience of a lifetime and get exactly what I wanted. She said YES so it all worked out and my fiancé loved the ring, shape, clarity, and cut. Thank you Jewel Box for an amazing time and experience... customer for life!!
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February 2024 by Alexandra T.
I can't say enough about how AMAZING the Jewelry Box has been!!!! I brought my ring to The Jewelry Box after being extremely frustrated with the place I purchased my ring, I had taken it in TWICE to be "fixed", and they never solved the root of the issue. I walked into The Jewelry Box and they immediately went above and beyond to make sure that my ring got fixed appropriately and that I was happy with it. Needless to say, I will forever be bringing my precious gems to The Jewelry Box for their outstanding care. Thank you again Jewelry Box!!! Xo, Alex T
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October 2023 by Michelle Majjasie
Had what I needed at a reasonable price. The shop had a sophistcated, intimate, upscale feel. Felt well taken care of.
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September 2023 by Margaret K.
Love the staff and the beautiful jewelry. I have had some jewelry repaired there and they did a beautiful job. I just brought in some rings to repair and I have complete confidence in trusting them with my diamonds. My husband has purchased beautiful jewelry there for me.
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August 2023 by Joey C.
My experience here was wonderful! The staff members here are very knowledgeable and they are all so polite. Would definitely recommend if you are looking for fine jewelry.
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August 2023 by Shauna B.
The Jewel Box is located in downtown Morgan Hill. They sell beautiful jewelry and they repair jewelry too. My husband loves this gem of a place. He often brings in his watches for repairs and/or batteries. Awesome customer service and Tracey, the owner, is beyond amazing! This place is a Jewel!
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July 2023 by Martha H.
This store has a family mom and pop style atmosphere. The employees are knowledgeable and friendly. I'm definitely going to be retuning for future purchases and repairs.
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July 2023 by Tracy N.
Love the friendly and professional service from the team at the Jewel Box. I had a loose diamond in my ring and Tracey and Peter were able to fix it for me on the spot. They also checked and polished my other rings while I waited. Love shopping with a locally owned small business. Thank you so much!!
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July 2023 by Katelyn C.
I was visiting morgan hill and went to check out the Jewel Box, the girls there were so nice! They cleaned and polished my engagement ring, that i didnt even purchase from there. I will definitely be back to look at wedding bands!
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July 2023 by Jj B.
What a gem this place is !! Being a first time shopper in the Jewlery world I had no clue how to go about purchasing an engagement ring for my soon to be wife . I was apprehensive to say the least , more scared and confused about the whole process. I walked in with no knowledge at all and was greeted by the most amazing group of ladies I have ever interacted with. Given a whole course on diamond shapes, sizes, colors and clarities... wow I really had no clue !! They not only educated me but helped me make a choice of my own with in my budget ( really .. who does that ?) can't say enough about this place . BRAVO !!! So to all whom may read this . If you are not sure and maybe as uneducated as I was I highly advise you visit The Jewel Box for all your Jewlery needs!! Thank you Ladies !
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July 2023 by Katcha L.
I have never been to this jewelry store except for this encounter. My ex husband went in to get a chain repaired and they let him know he could get the clasp fixed for 20$( which sounded like a good deal.) they said it would take 2 weeks to repair. We showed up after 2 weeks and they said it was almost done. Showed up a week later and they said that the jeweler herself had to give it to us personally. 2 months later after countless excuses, we finally get a chain back. This was NOT the chain I had left to be repaired. It was much much smaller and much thinner and not the same links. So when we said this was the wrong chain, she insisted it was the correct one. Then she asked us for a description of the chain, listing styles such as rope or Cuban, so we said maybe a rope chain. Then she came back and showed us a rope chain and the same chain she already handed us. We let her know that that wasn't ours and asked if they had our chain. She said "Im not trying to screw you over." Then she said it was our fault that they couldn't find the chain because we said it was possibly a rope chain(which it wasn't) and it wasn't a weak chain and they can't figure it out. I asked if we would get reimbursed for the loss of our chain and she walked away while I was talking to her. Then I mentioned to my ex husband that we may have to sue if they didn't want to reimburse us and didn't give us the correct chain. It's at this point that she over heard our conversation, and miraculously found our chain. I would never recommend this establishment to anyone that is looking to get any type of repair or resetting or anything where you have to leave your own jewelry in their care. They will lose it or try to rip you off. Lol she really said "I'm not trying to screw you over."I attached a picture of the lady that was conducting the sketchy business.
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July 2023 by Elizabeth S.
Thiefs!! They tried to take that they couldn't find my chain and right when I started to press the issue of repayment or get sued, they "magically" found my chain after trying to give me one not even close to the value
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April 2023 by Patty Koch
Great customer service and very knowledgeable
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January 2023 by Cindy “Cindyrelly”
Staff is friendly and pleasant. Store is engaging and fun.
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December 2022 by Maria A.
Michelle was wonderful. Attentive, personal, and show great care when helping me. We took my grands mother watch to fix and she exceeded all my expectations found out of her way to find the right solution. Thank you again Michelle!
