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November 2023 by Steve D.
So, I believed that I needed to have my rear brakes done. I had 90k+ miles on my 2009 Honda Fit. I also heard some squeaking in the rear when braking (occasionally) and heard a grinding noise when I put on the parking brake with the car on a slight rearward incline.I went to Frank's shop to set up an appointment (I was in the area.) He gave me a quote for ~$580 for brake shoes, drums, & labor, and so I set up an appointment. Hellava better price what than what the Honda dealership was charging.($1100)On my appointment day, dropped off the car in the early AM. Got a call from Frank about 2 hours later. He said that there was nothing wrong with the brakes. The shoes still had enough meat on them, and the drums were in good condition. I know that most of the braking was done on the front brakes (front brake pads were replaced at 76K). Still, 90K miles on the rear brakes. WoW!!Frank said the car would be ready in about an hour. Frank stated that the rear brake system was put back together, and adjusted. He checked the struts & shocks: All was OK, and the car was in good condition.My wife and I went to pick up the car in the afternoon. I asked how much for his labor. He said there was no charge. We protested as he did use some labor to check out the car. (I know. I know. Paying money when there is no need to, makes no sense. But we felt that he did some work, and gave us some peace of mind.) Frank stated that he doesn't charge for an inspection.Well. A less scrupulous mechanic would have replaced the shoes & drums, and not thought any more about it. Frank said "Well, I gotta sleep at night."So I'm very pleased with Frank and his service philosophy. I think that his garage full of work and all the positive 5 star ratings on Yelp is indicative of Frank and the work he and his mechanics do. We'll be back for servicing in the future.
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November 2023 by Jay C.
Frank is a great guy and honest businessman. My family has been taking our vehicles to Frank for over twenty years. If you needed any service done I would recommend calling Frank.
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October 2023 by Dustin Boeger
Had a tough trip a couple weeks ago. On my way to Monterey for work and my vehicle broke down in Morgan Hill. Thank God I found Frank's Auto Service. Three generations have built this amazing business and their pride in their work and their support of their customers shines through. They were fantastic from the start and Frank Sr even offered me a ride back to the hotel so I didn't have to walk in the heat. I would highly recommend them and wish we could magically transport them up to where we live so I could have an auto shop I trust. Thanks guys!
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October 2023 by Joseph R.
First time at franks this week. I can't say enough about the great customer service, price/cost and knowledge/professionalism of this business. I am a life long customer. The pricing was fair, the knowledge was exceptional and the communication was great. I highly recommend this shop and I will not be going anywhere else. Even though the location is far from my house. The extra Uber cost is worth it.
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September 2023 by Dustin B.
Had a tough trip a couple weeks ago. On my way to Monterey for work and my vehicle broke down in Morgan Hill. Thank God I found Frank's Auto Service. Three generations have built this amazing business and their pride in their work and their support of their customers shines through. They were fantastic from the start and Frank Sr even offered me a ride back to the hotel so I didn't have to walk in the heat. I would highly recommend them and wish we could magically transport them up to where we live so I could have an auto shop I trust. Thanks guys!
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August 2023 by HAMADA Wahba
They have been great, always good experience, reasonable prices, good customer service, they do take care of you, that's why he is the go to shop when I need work done on my car.Services: Auto brake repair
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August 2023 by Ed H.
Frank's is the sort of auto maintenance and repair shop I've always loved and only ever had once before in my life in the mid 1980s. I've been taking my Toyota truck there for a while now and he's been great taking care of it and fixing things that need it.It's the whole package. You can trust him, he knows what the heck he is doing and he's great to deal with. I will be taking another vehicle to him soon in lieu of a dealership.This place is a gem. I hesitate to post review because I don't want him to have so much demand I can't get in there. :) But he deserves that so here I am.
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July 2023 by Robert S.
I have never had a mechanic I trusted. That is until I started using Frank's Auto Service. Frank & Frank Sr have both been a pleasure to work with, and have gone above and beyond.
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June 2023 by Jennifer Nelson
Frank's Auto service is awesome. Frank and his crew do great work and are very honest and trustworthy. It's really hard to find an autoshop that doesn't overcharge or say work needs to be done, that doesn't. I'm so glad that I finally found a place where I feel good about taking our vehicles. I ? recommend!
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June 2023 by Michael brady
Quick and easy. Great communication - clear and simple. No complaints - use routinely for service needs
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May 2023 by April D.
My car had been hit from behind and didn't have a great deal of damage, but needed an insurance appraisal. Frank took the time to write everything up and send it to my insurance company right on the spot. He was so courteous and helpful, I would recommend him to anyone! Thanks, Frank!
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December 2022 by Steven A. Juarez
I meant Frank Jr over a year ago. I hear the truth I hear customer service I hear character, and I hear integrity every time I'm at Frank's Auto. And the same is true for his dad I met Frank senior only recently a couple months ago when I needed my BMW worked on. They've taken great care of me and I recommend them to anyone anywhere even if you're as far as San Francisco all the way as far as Carmel. I always recommend Frank's Auto and Morgan Hill.
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December 2022 by Melissa A.
Hands-down, the best around! As a single full-time working mom, trying to get your car repaired can be overwhelming, especially not knowing much about mechanics. I do not trust anyone other than Franks for my Car issues. If I could rate ten stars, I would. Saved me $$$$
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November 2022 by Les S.
Speedy check in; friendly service advisor; not pushy to do more on car than asked for or needed; quality work.
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November 2022 by David C.
I have seen a lot of good review for this shop. So when I had an oil leak I towed my car to Frank's Auto Service. When they fixed the leak they told me the breaks needed replacement. I asked the shop to also do the break work. After the service, I drove the car for about a couple of weeks I started hearing creaking noise from breaking sometimes. Initially I did not pay attention since they just serviced the break. However a few months later it's getting worse and I heard more frequent squeaking noise I decided to take it back for them to check it out. And Frank told me the break disks are too thin and they need to change it. I assume they worked on it before and I also paid for previous break work, now I need to pay about $400 more for the break again. Frank is nice enough to discount on the break job in the second time, which I appreciate.
