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March 2024 by osvaldo herrera
Professional, good customer service.
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February 2024 by Kathy Gutberlet
They promised everything and did not deliver. For one of my cars, I set up an appointment for a complete set of tires, only to show up and find out that they only had 3 of the tires. For my other car, I had a flat. They told me to come in even though I didn't have a key for the wheels. It took forever and then they didn't have my tire. They sent me home with my spare but missing a lug bolt and they did it again when I came back the next day for my new tire. Something is wrong with my new tire and I need to go back.
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February 2024 by Andrew Widdowson
Israel was great, and helped me double check that indeed, my dealership was trying to get me to change tires earlier than necessary and at great cost. (Previously, he also helped me patch existing ties damaged by a nail, which was also a good experience.) I ended up rotating tires with him yesterday, and I'll be back in 6-8 months to get new tires at Big O. Thank you Israel!
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October 2023 by Brittany Johnson
I needed to replace one of the tires on my car because of a suspected leak, and sure enough, there was a puncture in the tire that was irreparable. They made it a point to get me in early, order the tire I needed, and completed the repair same-day. Israel and the rest of the team were extremely helpful. I appreciate the ease with which the appointment was scheduled, and how easy he made the entire process. His communication was clear, upfront, and honest. I'd definitely use this location again.
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October 2023 by Lori Latimer
Fast serviceNo charge for fixing hole in my tire as I bought the tire there
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August 2023 by erik rodriguez
Garbage service the kid in the front desk was rude with very poor hygiene practices, i would never let a child like that deal with my customer service. His intent was to inconvenience me from the start, dont project your own insecurities through me kid.
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July 2023 by Paul Portesi
I would not trust this place.We had a battery changed at Big O in Morgan Hill and the AC didn't work after we got it back.They wanted to charge a 190 to do a diagnostic test.Never again.
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July 2023 by Johanna C.
My car got a flat tire. Come to find a nail got in the tire. After what seemed like a long morning waiting for the tow truck and finally getting to this Morgan Hill Big O Tires location, Willie was able to help us out very quickly and find a solution for us. We were in & out in less than an hour. *Length of service may change depending on your situation. Thanks Willie + team! Y'all do great work and help your customers with the best convenient solution in mind! 10/10 customer service.
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June 2023 by carlos jimenez
Well for the Most part, Willy the manager really helped me out to get my tires installed the same day i came in, he has great customer service. Very informative. Also informed me that i needed brakes, an some other parts when changing my brakes. Seemed honest & Gave me a great deal. Israel & Fabian also displayed good customer service & a willingness to help you out. I definitely would recommend coming to this morgan hill location for all your auto repair needs !! I will be definitely coming back for some other work i want done. Thanks guys / Big O crew !!
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June 2023 by Paula T.
Willie was awesome in customer service. He made sure my wheels & tires were safe to travel with no additional cost. He was VERY KIND and patient with me.I recommend this location because of the great customer service support I received from Willie
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May 2023 by Ashley D.
I gave a 5 stars because the guy that helped me get my wheels alignment the day i got my tires at other shop. When I called someone answered that my car will be ready on the same day I got my wheels than other places. At other places they will tell me that my car will be ready at this day when I can't wait at those days because I have to work. At big o tires I didn't know they can do oil change as well. I will definitely come back at this shop.
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May 2023 by Russ Carr
Good service on tire mounting on vintage car. Some others don't want to work on older cars. Thanks
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April 2023 by Martin D.
I have personally learned my lesson to not go here. My father, who is on a fixed income had his tires installed here. I guess he was sent promotions in the mail and kept it. Coincidentally he got a screw in his tire and one of the promotions was free tire repair. Called first, no appointments for flats. First visit at 930am. Sorry we are busy. Second visit later in the afternoon, sorry you probably need to leave it for the weekend we are busy, or take it to Calderon if you need it now. As my father noticed their were only a few cars in the lot and a bunch of workers standing around. I figured since I had the weekend off I would help and we could drop it off he could use my truck. At drop off at 10am Saturday, I was told it wouldn't be done till Monday. Maybe. I'm not stupid, you saw the promotion slip my dad had on him. You know, if you don't want to honor your promotions you need to post them at the door. "I'm locked up for the day", is what I was told... why does this bother me so much, I was a tire jockey for years, it was fun for me. If you're from Morgan Hill in the 90's and had a flat, I probably fixed your tire. Losing future business over a fifteen minute job was never acceptable where I worked. If someone needed help, you help them. Period. It's how you make customers.. embarrassing for a company.
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April 2023 by Renee H.
Every time I come here they are NEVER done in the amount of time they say. I have been left waiting, literally all day for something as simple as an oil change. While my car is in the bay, the guys are joking around with each other, not at all concerned with how long they keep customers waiting. I would not recommend this business. I won't be returning
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March 2023 by Marc Vegas
I went to get a standard oil change in my f150. It was dropped off at 8am right when they opened . I was told it would take 2 to 3 hours. 4 hours later I called to check the status of my truck and was told it was currently being worked on and I would receive a call shortly when it was finished. 2 hours later without any update I went back to pick up my truck. Still wasn't done, once I left and went home after the truck has been sitting I noticed a steam of oil was leaking and my oil shield was not on correctly. I called big ol tires and was told to bring back to the truck . Once I arrived and explained the situation I was told the oil that I seen was from the drained oil they replaced that was run off oil. The oil was all over underneath the motor not where the drain plug was and was just told it wasn't cleaned properly. I asked if this happens often and they said it was common . This has been the only time ive seen this out of all the oil changes i have had. It was a horrible experience and do not recommend this place to anyone.