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March 2024 by Abby G
I always get good customer service when doing my amazon returns
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March 2024 by Christan “Forever21nLove” Matthews
The guy working today on Sunday March 3rd, 2024 refused to take my prepaid amazon return package stating they do not take USPS packages anymore after waiting 23 mins in line. The girl in front of me shipped hers via USPS!! I have never in my life heard of this for USPS after paying $18.56 for a lyft to take me there and back
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February 2024 by 22quietmouse
Won’t come back here I wait my turn in line and when I approach the counter the guy rolls his eyes at me.
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February 2024 by Harriet McRae
The customer service is outstanding.
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December 2023 by janet plascencia
They always fast and friendly
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December 2023 by Peggy Holmes
I always use this UPS for Amazon returns and notary needs. They’re always friendly and knowledgeable.
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October 2023 by John Fletcher
Each time I visit this store usually about 3-4 times a month over the past several years, their customer relations are excellent!
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October 2023 by David Karam-Solis
The service was phenomenal and we were in & out within 5-10 minutes.
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July 2023 by Theresa Wood
I had an appointment to do a live scan. It even sent me a reminder emails and I showed up and they don’t do them anymore.
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June 2023 by Nay S.
Today, I went to drop off an Amazon return with one lid untaped. Surprisingly, I was charged $1.50 plus tax to have the box taped, supposedly due to a new policy. There were no signs or prior mention of this fee. When I questioned the staff, they claimed it wasn't about the money, which I found amusing. It's evident that this is indeed a profit-driven decision, reminiscent of other companies adding fees, such as airlines, food delivery services, and phone providers. It serves as a reminder that, ultimately, everything revolves around financial gain.
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June 2023 by Vergatazo 6.
I come here all the time, there's always 3-4 people working unless someone calls off or if it's very slow, always good service, I was looking at other reviews and I guess common sense isn't so common anymore
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May 2023 by Valerie Ponce
Poor customer service, called the store 5 times to ask about a service (scanning) and no answer. Once I arrived to the store, it was empty and I asked why he wouldn’t answer the phone and he playfully said oh I must have been busy. Then when I asked about the scanning services, he automatically said sorry I tried earlier and it didn’t work, so I’m assuming it’s not working I let him know. I’ve scanned at this location multiple times before if he would be kind enough to just attempt it with one sheet of paper and he said that he does not need to try. He tried with a customer earlier and it doesn’t work.
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May 2023 by Devina's World
I frequent this store often. I returned three Amazon orders. I was told with an attitude from the short front desk guy with an accent and a salt and pepper beard, that I should have screenshot my return labels because the line is so long (one person behind me at that time) and it’s taking too long; mind you, the returns were complete, I just had to click once and then back once for the next item return. When I said, yes that would work if I had different items; however, I have three of the same items with different colors and the QR description does not show which is what, he got an attitude. Although I was already ready with the final return and packaged up the final item into a bag to assist with the process, he started unfolding new boxes, taping them and throwing a few items he had sitting in his area into the boxes to make me wait. He even taped a box without having anything else to add to it just to make me wait longer. When he came back to me he was still rude, asked if I was ready. When I said yes, I’ve been ready the whole time, he then commented on my phone going to sleep (explains how long I was waiting). He got even more rude along with another employee (younger tall guy) who told me that I should not have gotten an attitude with him. Not once until the young guy said something did give attitude back to anyone. Not a voice/tone/verbal change at all. Once he said that I defended myself saying that he is upset because his suggestion would not work for me but that two can play with attitude and taking our time. He then said in a aggressive voice, “good day ma’am” and handed me the receipt. He then proceeded to rip the receipt out of my hand because he was so discombobulated that he handed me the store return receipt as well. What the heck!! WOW, when did it become okay to attempt to put your hands on a customer in any way, criticize customers, rudely tell them what to do (even through his suggestion was incorrect in my instance), get mad at the customer because he was wrong, make other customers wait while throwing a fit, allow another employee justify his attitude, and making the other customers wait because he wasn’t doing his job. He should be fired! Both of them should be.
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May 2023 by idece vargas (ace)
I ordered something from Amazon and the ups driver was too lazy to walk into my apartment complex which is very small with only 6 apartment units. So he left a slip on my gate stating that would take my order to this ups store to hold for me to pick up...I showed to the ups store and they said they never received it ...so I left and called a hour later no answer, called again no answer, called again no answer and when they do answer they put me on hold for over 30 min so I hang up and call back and don't don't answer again I don't get it
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May 2023 by Nesha H
The customer service here is horrible. I sat in a line of 5 customers . 1 person at the counter . Acknowledge us as we wait. That’s it. I got to the counter and no apology. Do better
