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February 2024 by Eddie Vela
They over charge you they don't explain thing right 2 you also and customer service are worse don't use them
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January 2024 by Roxanne Hernandez-Concepcion
Only useful to get or drop off equipment. Better to just use online or over the phone customer service. They do make you wait forever if you walk in. Wasn't that busy and had enough people working. Just using a different one.
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January 2024 by Victorious 3D
Customer service is terrible, won’t even look your way if you don’t have an appointment. And if you do have an appointment, they take forever to see you. They insist on using the machine to pay. Why are you even there
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January 2024 by ANDREW E JESSE
If you buy spectrum expect zero privacy on wifi
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January 2024 by Elizabeth Dominguez
Bad service
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January 2024 by Tracy Walker
These people are slow and tell you false information
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January 2024 by Juan Lopez
Workers are not competent to solve problems
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December 2023 by R B.
Long waits especially on peak hours but having to set up an appointment solves that issue. They were helpful and courteous. Jason was an awesome help to me and my wife initially then to me and my elderly dad on a subsequent visit.
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December 2023 by Polo Reveles
Do not go here they make you wait over an hour and when it’s your turn they will jump you and go to the next person if you want it cancel a service. And then pretend they didn’t see your name.
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November 2023 by Bree G
My husband and I came in yesterday last minute to get internet service. David was the one helping us, he had great, friendly and fast service. Answered all of our questions. Made the experience easy.
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November 2023 by Unknown_ Wolfie
Slowest place ever!! Just to pick up or to drop off prepare to wait over an hour.Rolandos character is correctly described in the comments. He’s very cocky and sarcastic. He stated he couldn’t help because he was just an Advisor
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October 2023 by Tania P.
Why is there only one worker helping customers???? The wait time is absolutely ridiculous. In the 30 minutes I have been waiting, I have seen at least three other workers come in and out of back doors. Yet they remain hidden, indisposed for whatever reason. I don't see them selling phones or anything just being idle. If there were ANY OTHER internet providers in this area, I would not be here.
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October 2023 by Jessica Garcia
Worst service ever. The people working here are so rude and unprofessional.
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July 2023 by Kimkim K.
I have tried getting just internet connection. Placing a request with sales and customer service. Both said my location is covered for service. Yet when the service man comes . We don't service this area!!!!! Just wondering is it that hard to let everyone in the company know the areas of coverage and not covered. I'm so disappointed in Spectrum wow . U waisted company time and mines.. I just wanted
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July 2023 by Maria Mellanie A.
I have waited almost 2 hours just to find out that I won't be able to pick up the equipment that was promised by their customer rep over-the-phone. The rep who is assisting me by the counter didn't have any accomodating attitude. The supervisor or manager who assisted her with my issues didn't even find ways to at least help and sort out what happened. People are waiting more than an hour and we spare our time going our way too. Please have your reps relay the correct information to your clients. And have that welcoming ambience at your store. Hopefully it will be different the next time,.. (if there would be)
