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June 2024 by Yadira Melgar
Stay FAR AWAY FROM THIS PLACE, I purchased an iPhone with them, I accidentally locked it and the only way apple can unlock it is by showing proof of purchase (invoice) I went to store to ask for it and the female there is the rudest she gave me attitude I gave her attitude back she kicked me out and threatened to call police and did not provide copy of invoice so practically my 700 plus dollars went to the drain, they don’t care about providing great customer service they just care about taking your money and you’re on your own after that! But it’s okay because karma is real ? to top it off she is always late and makes customers wait outside until she’s ready very unprofessional and ignorant when it comes to others people time and hard working money
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June 2024 by Josue Mendiola
I went in the other day to transfer service from my android, over to my new BYOD iPhone. I was going to activate it, in store but the rep told me it would be free if I activated it over the phone with customer service. So then I told him I'd do that instead, and I asked him if it would be possible to help me transfer my data from my android to my iphone. Keep in mind that when you are activating an iphone it gives you the option to transfer from iphone to iphone OR Android to iphone. Meaning it is absolutely doable (there may be no guarantee that everything will transfer, which I understand, but it is definitely doable. So the rep told me its hard to transfer from android to iphone, we can only do it from iphone to iphone or through gmail. The only way is through a computer at home. I told him I don't have internet at home, so I can’t do it at home. So if I’m able to find the app to transfer my data from android to iphone, can you help me? And he was like well if I can I’ll try but theres no guarantee. I myself was a Metro By tmobile employee for several years, and I know they can do it. And as I was activating my phone through customer service, this young woman asked if I needed help and I told her what was going on, and explained that I just needed to transfer my data from my android to my iphone. And she stated “ we don’t have access to the wifi here,since we don’t know the password. The wifi is only used for the demo phones, that’s it” And I was taken aback, like how are you even able to perform services on a customer’s phone without access to wifi? I honestly think she was lying because no cell phone carrier can conduct services without access to wifi. And she kept on re-iterating “ Its more difficult to transfer from android to iphone. In my head I was like, I understand that COMPLETELY, just say you DO NOT WANT TO HELP. So then I told her I didn’t have internet at home. And she told me you can go to mcdonalds and they have free wifi there. I was like what is this? Sending a customer over to a Mcdonalds because in other words you do not want to help! I was pissed! And then I went over to the metro by tmobile I used to work at right next to the cardenas on sunnymead and perris blvd, and I HAD NO ISSUES WHATSOEVER! These employees are not willing to go above and beyond for the customer. They didn’t even have to go above and beyond, this was an extremely easy task to perform. All they had to do was connect my phone to the wifi and leave it alone until my data transferred. THAT’S IT!
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January 2024 by Eric Muro
Good customer service. I'm bad with names but the young lady has only been there for about 2 months. Took her time on helping me and gave me a good price. Honest person with a great attitude. Thank you.
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September 2023 by Abril Cortez
I went to this store wanting to activate a number I already have but on a different phone and the worker was of no help. It seemed that after I had stated that I had already attempted to activate it myself online she got sorta mad and just didn’t help. I ended up going to another location and they did it under 10 minutes. Please hire better employees or just train them better.
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August 2023 by Sharleene Newman
Lady there was very helpful and nice
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July 2023 by Jodi Stephens
They were very helpful and patient
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July 2023 by Esteban Perez
Good service
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July 2023 by Drive Association
There are many metro PCs stores to choose from. Stay far away from this one. Run from here as fast as you can. Go down the street to the sunnymead and Perris.
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November 2022 by Jessica Vega
Elizabeth and YessiAre amazing! Elizabeth helped me change my seting after 24hrs or trying myself ....life saver!!!
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November 2022 by Gissel Cloud
Nice service every time I go. I try to always come to this location ☺️. Been coming here for years.
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August 2022 by Nathaniel W. Smith
Took someone else to get service and the staff was quick and helpful
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July 2022 by Jay Money
I've Been A Loyal Customer For The Past 12 Years & Ever Employee That I've Dealt With City To Town Have Been Professional & Respectful
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May 2022 by Jay April
I've Been A Loyal Customer For The Past 12 Years & Ever Employee That I've Dealt With City To Town Have Been Professional & Respectful
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May 2022 by Kurt B.
This place is a joke. It's run by a couple of amateurs who don't know the first thing about customer service. I was trying to save money and I walked into metro inquiring about their plans. I was sold on a month of service for 2 lines, and was told I could get a free phone for each line (with 90 days of service required and taxes for phone), so I picked out 2 less than desirable phones. None of their phones have wireless charging which is what I'm currently using and can't see myself going backwards. I discussed with them for a while and decided to take advantage of the free phones anyways. The store was at closing time and they demanded payment and assured me everything was fine. I was charged $260, and after I paid, I was told to return the next day because the port didn't go thru. I returned next day and I noticed my receipt had $120 of accessories added to the bill. I did not appreciate the sneaky style of the salespeople so I decided that I didn't want the device or anything and requested my service be transferred to my current unlocked device. Even though I never took possession of the device and have never touched it, she says no returns accepted on merchandise. She offered me $23 for the device but stated I needed to keep the accessories even though I never left the store with anything and she still had them in her possession. I thru a fit and became irate at this bulls*** policy. I then returned when the manager was in and received the same response, no refund. I got more upset and they gave me an address to corporate. I drove down to corporate and they contacted the store discussed some things and gave me an option of having my accessories refunded but the phone was not able to be returned since more than 14 days have passed. Total bulls***. They still have the phone that they refused to give to me. Now I have no refund, no phone, no money and I'm considering my limited options at this time. This place is an absolute joke and these con artists that work there are going to get their karma and it will be well deserved.
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October 2021 by Waukecha W.
I definitely got tricked today by Jessica. She snuck an accessory on to my purchase of an iPhone as "included" and after I paid and reviewed the receipt I noticed I PAID $50 for a speaker I didn't ever want! When I asked for my money back she said I was required to buy an accessory with the purchase and all sales are final!! Do not buy from this location with unethical business practices. I wonder how many other people were tricked into buying accessories that are "included".
