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April 2024 by Jonathan Ramirez
Extremely slow and rude. African lady was extremely rude. Big hair lady very unprofessional. I’ll never rent a car from hertz again thanks to her.
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April 2024 by norma kyle
I was waiting, while employees are conducting personal phone calls.Employee name( Michael Thomas )Save your self time and money don't come to this place .
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March 2024 by Karishma S
Their website prompted that the reservation was eligible for local pick up ( they would drop off the car to our house since we were within the mile range). In the email confirmation it was also written out that we had requested local pick up and that their branch would be reaching out to confirm details. We never received a call. On the day of the rental we called them, only for them to say they do not offer this service ( even though their website said that they did). This placed a major delay and confusion in our trip. The branch manager does not have his phone number listed on his business card and it is just the general customer service line. The counter girl was nice, but everything was beyond her control. There is a major discrepancy in what they are advertising and promising and the service they are providing at this branch.
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March 2024 by AMG Sacbombera
Great service, perfect vehicle and excellent employees. Helpful and made suggestions to help make my trip more enjoyable . Thank you!!!!
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March 2024 by Raymond Borges
Three employees only one actually working. Upsold after getting a deal through AAA. Returning the car early took nearly an hour. Argued over fuel level 3/4(returned) vs 7/8 (given to us) when they don't even fill the cars they just give the next person the car at the same level they got it but want to charge $12 per gallon to fill it when the gas station is 100 feet away.
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March 2024 by Stephen Peinado
EVERY SINGLE TIME!!!!!!MARIA'S ATTENTIONS ARE ON POINT. SHE IS THE DEFINITION OF GREAT CUSTOMER SERVICE, FRIENDLY AND JUST PERFECT.HERTZ, YOU NEED MORE PEOPLE LIKE HER
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February 2024 by MARK YOUNES
I went to this place on 01/15/24 Monday at 4:45pm thinking if I pick it up around 5pm I can return it late around the same time on the day of return. I waited there for over 20 minutes while the lady helped the one person ahead of me! Since it took that long to help a single client by then there were two ladies waiting to return vehicles so I figured let me do the right thing and let them do the return I don’t mind waiting a little longer since the same person that was at the counter had to leave the counter to do vehicle inspections ( return and pick up)By the time it was my turn I explained to the lady that I was on their specific webpage and I see many options but I preferred to walk in in person because I didn’t want an electric vehicle since I’m going out of town and didn’t want to have to charge it and deal with it.She was understanding and started to search! Within couple of minutes she received a phone call from someone possibly name Mike and it sounded like her boss because she was oh ok! Oh ok! And immediately hung up looked at me and said all I have is one q4 ( electric vehicle) and they wanted premium price for it! How disgusting!! The boss wants to go home it’s almost closing time so let’s tell this customer take it or leave it! I of course left and definitely not going back to any hertz and especially that location!! Maybe corporate needs to look into management in that location because not only they have the same two ladies doing it all while people waiting 40 plus minutes! It seems like the boss there doesn’t really like being there.
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October 2023 by James Moriarty
Why can't I just pickup up my rental vehicle? I did everything online and then I get to the window show my ID and that is no longer enough, I need my work ID, a social security card and blood donation. I just want my vehicle, a smile and thank you for you business but I maybe asking for too much at this location! I will never come here again even if I have to drive an additional 25 miles to take my business elsewhere! ?
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October 2023 by Jason O'Neal (James Moriarty)
Why can't I just pickup up my rental vehicle? I did everything online and then I get to the window show my ID and that is no longer enough, I need my work ID, a social security card and blood donation. I just want my vehicle, a smile and thank you for you business but I maybe asking for too much at this location! I will never come here again even if I have to drive an additional 25 miles to take my business elsewhere! ?
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September 2023 by Jason O.
Why can't I just pick up my rental vehicle? I did everything online, and then I got to the window show my 6 that is no longer enough, I need my work ID, a social security card, and blood donation. I just want my vehicle, a smile, and thank you for your business, but I may be asking for too much at this location! I will never come here again even if I have to drive an additional 25 miles to take my business elsewhere!
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August 2023 by Beverly Whitaker
Excellent customer service. Would definitely rent from this location again!!! The guys that work here are AWESOME!!!
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August 2023 by Andraya J.
I only recommend this place due to Maria's help. I am thankful for Maria because the other employee I believe her name was Rene had a bad attitude, and very unprofessional. It would be nice if if she had the type of customer service Maria had. Thank you Maria for your help and for going out of your way to help my family and I.
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July 2023 by kevin murphy
Easy in and out service. Helped by a lady named Maria, whose customer service was excellent! She went above and beyond at the last minute to make sure I was completely satisfied and taken care of. Will be renting from this location again.
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May 2023 by Jennifer Palacios
I was returning a vehicle after a long trip home. The person who checked in the vehicle was rude, in a bad mood, throwing the keys on the desk, slamming the keyboard and printer. Just a horrendous behavior. I was even scared to ask if he was going to check the car, which he did without telling me. As someone in customer service we have a bad days... but if your going to act that way and need to help people maybe you shouldn't come be at work. Not coming back to this Hertz ... such a shame because the dealer reps were super friendly. Also they schedule a lyft to take me home ... took over 30 min for thr driver to arrive when I live less than 5 min away. That was absurd.
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May 2023 by Dianna Cabrera
You really need to be aware of maria. She is the worst and she will give your rental away. I needed to attend a funeral and she was helping me. I told her I was going to have someone transfer me money and with her nasty attitude she didn't want to wait and she gave the ONLY CAR THE HAD TO ANOTHER PERSON after a minute I stepped away. I missed the funeral because of her with no remorse. I hope she gets fire !!!
