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November 2023 by Mario-Carina A.
Good morning. I want to express my gratitude and satisfaction toward BUDGET auto repair and transmission. A month ago, I provided a review where i expressed several concerns about the service they provided. Today, I am more than happy to say, thank you, thank you, thank you. They reached out to me immediately after my concerns and did everything within their capabilities to make things right. I can honestly say, they did!. I want to personally thank Mike for providing top notch customer service. He demonstrated professionalism, great character but above all the human side of doing business. He went above and beyond to make things right. I truly recommend this place because if things are not to your satisfaction, they will try their best to work with you. It's all about communication and understanding and compromise in order for people to get along and make things right. I feel very satisfied with this establishment and will continue to take my vehicles in for service. They made me feel like family. Thank you Mike so very much.
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November 2023 by Sabrina López
They are super nice people! And get the job done perfectly , excellent customer service & support. 100% recommend! ??
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November 2023 by Mike Cotto
Mike has done exceptional work on my vehicles. I am coming again tomorrow to drop off my car. They’re doing work to it and I am happy the way their work ethic and maintenance. My cars are working Perfectly I have no problems at all with my vehicles and even the cost associated with the repair is great. Thank you so much.Services: Auto water leak repair
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November 2023 by Heidi Wilson
Mike was super helpful. Went in for an oil change. They changed the oil and inspected the car. Mike gave great advice on things that needed attention now (the battery was corroded) and what may need attention later. They provided pictures and a good explanation of what was neededServices: General repairs & maintenance
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November 2023 by Kevin Cubbage
I called for a auto repair quote and mike told me he would call me back never did I had my wife go in and get a repair quote in paper and mike just told my wife I’ll call you later, mike your customer service sucks. Go somewhere more professional.
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November 2023 by Michael Aragon
Thank you there where able to solve my check engine light which was catalytic converter and able to approve for financing to get me relief on the one time payment to a bi weekly payment in a credit finance what happy I am
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October 2023 by Mario Aviles
Unfortunately my experience this time was very unsatisfying and unpleasant. I took my vehicle in for several service requirements. Right off the start I felt that they were overpricing their services. After the work was competed I checked the oil in my car and noticed that the oil seemed old and not clear as it would be after am oil change. I brought this to the attention of the representative Jose and his response was unprofessional and demeaning. He said "well, we could change it again for you and you could watch them while they do it". I found his response uncalled for. The other issue i had was with break job they did. I had them replace the breaks because they were making a grinding noise. When i picked up the car, they said it was ready to go. I drove it and the noise was still there. I had to take it back and they worked on it again. They called me again with an explanation that something was loose. I returned the next day to pick up my car and I asked if they test drive the car after every repair and they said they did. I did not believe them. Then before i leave the place, i decide to check under the hood to inspect the radiator they worked on and find a cap missing from the break fluid container. Returned to the office and informed Jose about it. He said he would talk to the mechanics about that. Ultimately, my advise is to make sure they really pay attention to what they are doing. And not over charge for labor fees if the work is not completed properly. Its not easy to take time off to go back and forth to make sure the services are done right.Services: Auto brake repair
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October 2023 by Julisa Carapia
Mike and Adrian helped with my quite a few things. I went in for an oil and battery change one day and got all new tires the second day. The staff were extremely helpful and potlie. Trust worthy as well! They even honored my coupon for an oil change that was originally 100 bucks down to $60.00.Overall I am completely satisfied and will only be taking my car here from now on. Thank you for the great service. 100% recommended this place. Plus they have great coffee in the waiting room.
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October 2023 by Chloe Doan
Love this shop, took my car here for a timing belt changed and ended up fixing everything else because my car needed a maintenance work. Mike was super helpful about everything. Very good shop!
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October 2023 by Mian Zaman
Mr.Mike was very helpful and knowledgeable. He finally found the issue with my car and corrected it & also advised me to change two tires. Job well done. Thank you. Mian Zaman.
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September 2023 by Chef Ann P.
Mike was wonderfully helpful, I appreciated his kindness.I had been to 4 other auto shops for service on my Mercedes.Those mechanics were hesitant to touch it for lack of knowledge of the problem I encountered. I walked in and Mike greeted me right away. He was very knowledgeable and got my car taken care of in a timely manner.The shop was clean with a friendly environment. The TV and remote were in my control and the seating was very comfortable. Mike, you have a great friendly staff. You were helpful in answering my questions and took the time to explain the things I did not know.I will definitely recommend Everyone to take your automotive needs to Mike. You will appreciate the professional service and comfort while you wait.The price was better than fair, because had I gone to the Mercedes dealership my purse would have taken a serious dip.Thank you again, Mike, Job well done.God Bless you and your staff.Marjorie
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September 2023 by Nancy Navarrette
I appreciate all the information you did on my vehicle. I’m glad to hear your shop was honest with the process of my vehicle. Thank you very much.
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September 2023 by Saleena Stiede
I went in for a oil change and Mike was very professional and thorough about what my car needed to get done and the mechanic Adrian did a great jobService: Oil change
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September 2023 by Irene R.
Took my car in because my car was stopping while I was driving. VERY STRESSFUL SITUATION. I took it in with Mike and he said it was the battery and that it needed a "battery holder" so he put it on and my car hasn't stopped ever since. Thank you Mike for being so kind and generous. I would highly recommend this place and I will be going back if my car has any other issues..
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September 2023 by Tommy W.
DO NOT DO BUISNESS AT BUDGET AUTO REPAIR! Find a different shop to get your vehicle worked on! This place is a joke. 0 out of 10 for customer service.
