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March 2024 by Theron B.
Great staff! Took time to talk to me and help me understand what I desired to understand. Was right about the recommendations and suggestions. And even was gracious enough to show me how to get discounts.
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March 2024 by Elena A.
first time coming here and the store was nice and clean but there was one worker that stood out and it was isaiah working in the shoe department. he was amazing with helping us find a pair of work boots, super understanding and helpful especially since there was a lot of people he was helping even with the crowd he managed to bring us some shoes he thought we would like giving us great recommendations! i would recommend coming here! like i said super clean store and amazing customer service! thank you isaiah!!
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February 2024 by Connie Westervoorde
So many cool things !
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February 2024 by willie nieves
Great customer service ?
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January 2024 by stalin soto
The team is always ready to help! Good job folks!
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January 2024 by Jc
Daniel G was friendly. And great customer service
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January 2024 by Faisal Manzoor
They got all
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January 2024 by Steve Truslow
Good service and very helpful!
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January 2024 by Julissa W
I tried to return an item without a receipt or the original card. The manager there she is a short bigger lady Hispanic looking she refused to give me store credit or a refund unless I had my receipt or my card. Even though on big five website it says you can return any item without receipt as long as you show an ID. I went to the Big 5 on magnolia in Riverside and had no problem returning the item and getting store credit. This big five is a waste of time if you want good customer service go to a different location.
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December 2023 by Curtis Swafford
Big 5 is pretty great there was a very nice cashier that was more than happy to help me with my purchase. I bought some blue tooth head phones they seem to work very good. They have some cool looking face warmers I was thinking of buying one of those also maybe later on I will have too.
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September 2023 by Inah Green
New owners seem really nice and very helpful..They have everything you need when it comes to sports and at a reasonable price. The sales are off the chain,I found a pair of Lug boots for $5 in my size(9) and 2 pair of Nike's for my boys sizes(15+7) for $30 each marked down from $65.
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July 2023 by Rick Carreon
Mgr. JAYDA provided 5 Star Customer Service. Was looking for a GUN safe.Found one. Great price. ?
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July 2023 by Connie
Rude when trying to use a coupon through my phone. It’s 2023 keep up with technology manager. The Fontana store lets me use it without an issue.
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July 2023 by Jhovana Aviles
They don’t accept Retail Me Not coupons! Bryan (manager) horrible customer service.
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June 2023 by Sarah O
Rude staff. We were about to spend over a grand on stuff on our way out to a camping trip (canopy, camping chairs, and were even picking out a few hundred dollars’ worth of shoes while we’re there). In the middle of our shopping, my friend (an older person) urgently needed to use their bathroom and they didn’t let her, and were rude and nonchalant about it, so we had to drop everything and go to a different place. The store missed out on $1000+ in sales and left us pretty disappointed and offended by their rudeness. We don’t want to spend our money at a business that doesn’t value customers.
