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February 2023 by Cameron Talebi
I had my first massage here a few months ago and I had an issue with the therapist starting late and ending early even factoring in the time for consult. The front desk staff heard me out and my next massage I got paired with Rachel instead of the previous therapist. She respected my time while also making sure she understood what parts of my body needed the most massage work. Rachel is not only great at massage but she really went above and beyond to help me and address my needs. Since then I have gotten a few more massages from Rachel and will continue to see her. Thank you Rachel and the rest of the staff that went above and beyond to help me. I'll be recomending this location to friends and family.
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August 2022 by Colleen M.
Love this place. The best facials in lamorinda and the best Massage Envy location I've ever been to. It is always clean, organized well and they are always prompt for all appointments. The front desk staff is wonderful, super friendly. I started seeing Raina for facials before my wedding about a year ago and now fully addicted! My skin has never been better! She is the best! Wonderful facials that leave my skin happy and healthy! Typically she does some soothing, brightening face masks and sometimes I even do an add on they offer as a seasonal special! Facials include a bit necks massage and arms/hands - it is the most relaxed you could be! Raina ask gives great skin tips, recommendations and the most peaceful hour ever! Raina is the best there is, highly recommend. My whole family sees her now!
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July 2022 by Tony W.
Konnie was great! She helped me customize my facial appointment with services that would best fit my skin type. She made informative recommendations about the various skin care products. And most importantly, she made the whole experience very relaxing! :). Great job!
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April 2022 by Tray B.
Ask for James! He was patient, attentive, and responsive when I needed adjustments (which happened rarely--he seemed to do his work so intuitively). Much appreciated!
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April 2022 by Randy B.
This is one of the nicest and largest Massage Envy's I've been to. Now, first impression, it's in a strip mall that's in total need of a facelift. Thankfully, once you step inside the door you forget about that. Large front desk with 2 gals staffed, each very very nice and helpful. I had a gift card for a facial, and after 4 years, it was time to finally use it! Arlana has a late schedule (-10pm!), so it was perfect for me. She's very sweet and did a great facial for me! She's very talkative which was great since I still don't often socialize with the fricken pandemic, so you might need to Shhhh her if you want to relax. LOL I have another gift card, so I'll be back.
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January 2022 by Alex M.
Poor communication from staff, person administering session wasn't wearing mask at height of Omicron outbreak, appointment was not comparable to other spas charging similar prices for their services. Wouldn't recommend.
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December 2021 by Ellie R.
This location is so welcoming, calming, clean, and relaxing. Alex at the front desk is always so friendly and helpful, both in person and on the phone. For facials and peels: Raina is the BEST! I make the drive from Oakland just to see her. My skin looks awesome after every facial, with no breakouts. The rooms are cozy and clean, soft soothing ambience. Raina is so knowledgeable and very experienced. She patiently answers all my questions and suggests really great products that are tailored for my needs. I took the plunge and also had her do my first ever peel. Three treatments in and I'm already seeing the results. She's also great at brows - I barely feel a thing! I'm sad to move away from the area, since Raina is my go-to for skincare. She even offered to help give tips via email as I settle into my new home; she really goes above and beyond. Come here for a fantastic experience and ask for Raina; you won't regret it!
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November 2021 by Jessica Gustafson
Hard to get appointment
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November 2021 by Juliann T.
I've tried booking a same day appointment pretty often with no success, but today was my lucky day! Genevieve scheduled me for a same day 60-minute massage. I asked for someone who can apply firm pressure. The front area was clean and nicely put together. The "Tranquility Room" was nice to wait in and really inviting. There's comfortable chairs and peaceful music playing. The beverage area has water, tea and hot apple cider. It smells nice and cleaned regularly. The electric fireplace sets a relaxing tone to the space while I waited to be called back. My massage was so great I decided to sign up for a membership! I'm going to try a different masseuse at my next appointment. In these types of things, I like to close my eyes and rest my thoughts. I walked in with restricted movement and serious pain in my back. I walked out feeling like a brand-new gal. I can't wait until next time :)
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November 2021 by Carrie S.
WOW, this place is awful. First appointment I saw rodent droppings in my massage room and second appointment I saw used feminine hygiene products on the bathroom floor. It's obvious they don't care about hygiene and cleanliness. I told the front desk and called the owner and they were not responsive. Will not be going back here. Support local businesses, don't give this garbage chain your money.
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October 2021 by Yuvanna Davis
I've been coming to this location off and on for the last couple of years. For different reasons, the estheticians come and go. Which is fine, but just when you get used to someone, they leave and you start over with someone new. It's not necessarily their fault, but it's something to consider. I'm currently seeing Arlana whom has been there for several months now, so that's a good sign.I'm going to have my first massage from this location, tomorrow.The staff is warm and welcoming, especially one off their front office people called Alexander. He's pretty awesome!I had some issues with them on the past, which they apologized for, and offered ways to "make it right" without me asking for them to do so. That meant a lot. It shows customer retention is important to them. You should give them a shot.
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September 2021 by Alfred Chow
Looking forward to seeing how this works
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June 2021 by Denisa F.
I recommend Raina for a facial - she is the best!! Raina is a true professional esthetician - experienced, gentle, knowledgeable, and thoughtful. My skin is always glowing, after a visit with Raina. She has thorough knowledge of varied skin issues, and her recommendations are always spot on (no pun intended :-) Raina also provides an excellent waxing service and the best eye brows! Love, love Raina, and highly recommend her!
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April 2021 by Arlton Campbell IV
Amazing massage therapist and outstanding business!
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April 2021 by Jackie Popper
I’ve had several facials & massages at this location & they’re always excellent. This is the best local spot for a massage & the best Massage Envy I’ve ever been to.
