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November 2023 by Lester S.
Bank of America, Moraga CA is CLOSED and only has an ATM on the east side of building operational for now! If you want any in person service you have to go to Oakland or Lafayette.
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August 2022 by M G.
Remind me again, is this not the Bank of AMERICA? How is it that they can be so grossly understaffed, incompetent, and so poorly trained?! it's embarrassing. Locations are closing left and right. The ones that are still in business have very limited hours because no one wants to work these days. Everyone has a, pardon my French, piss poor attitude. You can't get a live person if your life depended on it and when you finally DO get a live person, they are utterly useless. I can't access my safe deposit box because the branch is never consistently open. Notes posted on the door say to call xxx-xxxx or email yet no one responds. No wonder everyone is leaving them for Chase. Not sure if Chase is any better? This generation, be it Millenials or Gen Xers is totally screwed. All they know how to do is cancel people and take selfies. SMH!
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February 2022 by Nguyen Duong
I love Bank of America in this place very much.All the people working so nice .I wish this branch reopen soon.My family and all my friends live in Moraga wish you open forever.please.
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August 2021 by Jim W.
Branch is only open Tuesday and Thursday, which I think is unacceptable. It would be better to have the branch open more days, even if shorter hours.
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August 2021 by Nicholas L.
Uhh yeah this place is a -5/5. Better off putting your money in your mattress to be honest.
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April 2021 by Sofy B.
Never answer questions either online or on the phone. This bank simply does not care.
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March 2021 by RF Severson
The website is completely incorrect. Got to the branch to learn it is only open on Wednesdays. BofA customers should all be looking for a new bank.
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March 2020 by N G
i cant believe people rate this branch so poorly! ive been going here for 11 years and they have been so wonderful!
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March 2020 by Kaku Kin
Teller service very,very poor......long lines one teller seldom two. Frustrating!!
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January 2020 by Moraga Auto Care
Long line with 1 Clark. Come on BofA, what happen to 3 is a Crowd and they have the shortest business hours of the Big 3 banks
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January 2020 by dina asna
This review is for Hector Medina in Moraga Branch and her manager. I was in this branch later in the day towards closing time. I wanted to close my accounts. First they said you need to make an appointment but then the branch manager said you can sit and wait and we help you shortly. After than Hector took it over and he was very helpful, professional and polite. I have to say after so many years one of my rare good experiences. So he and his manager both deserved to receive this review. They helped me even after they closed the door in their after hours. Thank you Hector.
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November 2019 by Andrew Morris
Always a line. Customer service is lacking. Truly hourly employees. I will be banking elsewhere.
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October 2019 by Brendan O'Donnell
Honestly just really bad service. Took me 4 days just to get a bank account and I didn't even get it at Bank of America because they said we had to make an appointment for it. After we did, the day we got there for the appointment, the manager said “oh yeah we can't do that right now.†She said they couldn't open my bank account and checkings account for another 45 minutes.The manager there just hates her job. She made sure her customers left right away so she wouldn't have to deal with them. Well, we did, but in a way that wouldn't satisfy the manager. After saying they were “unable†to open my bank account, my parents and I stepped right into Wells Fargo, their rivals, right across the street from Bank of America and they were able to set up my bank account immediately and all we did was walk in. Wells Fargo treated my parents and I very well and got my bank account with no issues. It only took around a half an hour to open my bank account at Wells Fargo. The people there at Wells Fargo just seemed to like their jobs and even if they didn't, they still treated u well. Bank of America here in Moraga has horrible service and the manager there makes sure no one walks in. A guy at Bank of America was waiting for 30 minutes just to deposit a check. Honestly, Wells Fargo is the way to go.
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September 2019 by Daniel M.
Went to bank today stuck in traffic due to road work. Got to bank at 1-2 minute before 1pm. Me and another customer were reaching for the door and We see a guy rushing to the door and locks the door. He says were closed. Told him we were stuck in traffic due to the road work on Moraga Way, he didn't care. I look at the clock on the outside of the building it says 2 minutes to 1pm. I get back in my car and the radio announces its 1pm. I guess the bank can't tell time. Been a customer for 20 years. No more soon as Chase opens across the street I'm moving my account.
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January 2019 by Terra K.
I've gotten to this branch to make deposits for my son and never been impressed. Today I went in to see about opening a business checking account and was told that I needed to make an appointment and they would check availability. Excuse me! This is how you want to treat a new business customer or any customer at all? Like you're the elite and I need to come when allowed? Oh hell no. This is not where I would Put my money. I want to bank that will work for me not make me work for them. I'm already out there working and that's enough.
