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“It’s rare these days when you get good service and therefore it needs to be recognized. I rented a truck from this location to do some minor moving of household items. Every step of the process went smoothly, from the reservation to checkout.Although when I brought the truck back the next morning I noticed I had to put more gas in the tank than I thought I had used. It seems you have to check the gas gauge & your contract to verify how much gas you need to bring it back with an equal amount as when you left. That’s normal. But it took 4 gallons and I had only driven 18 miles. Something was not right.So when I checked the truck back in I confronted the first person I came upon with anger. His name is Cory and I started out the conversation pretty aggressively.In a matter of moments, Cory calmly explained to me what likely happened, told me that I wasn’t the first person this happened to, then apologized, and offered a fair reimbursement for the extra expense I incurred.Just like that! Problem solved.If corporate U-Haul is reading this then you need to hire more employees like Cory. He quickly handled an angry customer and diffused the situation with a little reason. He didn’t need to give me a full refund, and I didn’t expect that, just make it right. A few dollars was all it took.Too often people skills and some common sense are overlooked when in the service business. So thank you, Cory.”
“This is an outstanding deal that I couldn't be happier about! I recently had a hitch installed, and I saved a whopping $800 in the process. Here's the backstory: my kids are learning to ride bikes, but my SUV didn't have a hitch for me to attach a bike rack. So, I decided to check out the Toyota dealership for a hitch installation. To my dismay, they quoted me a staggering $950 just for the hitch alone! However, my luck changed when I discovered U-Haul.At U-Haul, I paid $200 less, including tax, for the same hitch installation. I was blown away by the incredible value. Not only was the price unbeatable, but the entire experience was top-notch. The team at U-Haul was friendly and accommodating, and Corey, the installation guru, worked his magic on my car in under 30 minutes. I couldn't believe how efficient he was!I'm absolutely thrilled with this experience, and I strongly encourage others to seize this fantastic deal from U-Haul. Don't miss out on the opportunity to save big while receiving excellent service.”
“Max at Thousand Oaks location makes you feel like you're interrupting him whenever you talk to him. Other than that all other aspects went smoothly and well.”
“Corey, the business manager, did a great job from start to finish on informing/recommending the right trailer hitch setup for our Ford Escape, which is def not a workhorse. He allowed us to drop off the car early and they finished before the pickup time he gave us which was perfect! Corey made sure our set-up worked on a trailer before we were told to pick it up -- and then was pleasant and agreeable when my husband requested it be connected to a trailer (a second time) so he could see & confirm everything was good to go in person. Perfect service. Organized yard and store. A+++++ all the way!”
“Corey, the business manager, did a great job from start to finish on informing/recommending the right trailer hitch setup for our Ford Escape, which is def not a workhorse. He allowed us to drop off the car early and they finished before the pickup time he gave us which was perfect! Corey made sure our set-up worked on a trailer before we were told to pick it up -- and then was pleasant and agreeable when my husband requested it be connected to a trailer (a second time) so he could see & confirm everything was good to go in person. Perfect service. Organized yard and store. A+++++ all the way!”
“Shane made it easy as usual, and as I am a repeat user I knew what questions to ask
1) what vehicles qualify for $19.99 in town?
2) what is price per mile for each of those vehicles ((yes they're different))
3) is the vehicle I'm deciding upon available from NOW for 24 hours?
Also take a video of the vehicle, all around, concentrating on ANY damage. Take pics of license plate, odometer, and gas gauge.”
“Worked with Joe, personally to rent my one way truck with an auto-transport.
He and the team were extremely professional, helpful, not rushing, and explained everything very thoroughly.
After several military moves, this has been the best U-Haul team that’s genuinely helped and provided correct information.”
“Went in today to get some paint samples made and the paint counter employees were great. Got in and out pretty quick and the prices were fair. Overall a good Home Depot. i have been a customer for years and never had a bad experience.”
“Fabio is awesome! He always does a thorough inspection and is so friendly! I was running a bit late one time because I didn't realize their hours changed and he was so kind about it! I've seen him interact with many customers and he's great!”
“I've been shopping here for I would say 28 years I'm a 60 year old distinguished lady from Simi Valley and I met with the manager here Joseph,He is amazing he has excellent customer service and Christian, he has excellent customer service,they took care of me today. He Listen to what I had to say, and literally got me everything I asked for and help me, perfect and also held the door open for me when I was leaving and coming into the building I also enjoyed talking to Jorge, they are an amazing team.”
“Fabio is awesome! He always does a thorough inspection and is so friendly! I was running a bit late one time because I didn't realize their hours changed and he was so kind about it! I've seen him interact with many customers and he's great!”
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“Awesome customer service here at the Moorpark location. The girl in the office is always helpful when I forget my pin number to access the gate entry and is always helpful with my questions.. Interactions are accommodating”