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February 2024 by Angela Giles
Love the furniture and the manager is awesome! Great place to shop for quality furniture.
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January 2024 by Timothy Lee
Great looking furniture for amazing prices. Can’t be beat!! The manager, John, is awesome and super helpful
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September 2023 by Sara Z.
Loved this outlet store... Super easy to navigate through the items and friendly staff.
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July 2023 by Damian H.
Great couch...if you receive it. Honestly, I'm very frustrated, so bare with me. I am not a fan of online furniture orders, but after much research, I decided to try it out. Ordered a Napa sectional from poly and bark in June and checked the estimated shipping timelines to ensure its arrival prior to my in-laws' visit on July 14thEverything went smooth, at first. We received a call saying it would arrive on July 3rd. We were ecstatic! We put our old couch up for sale and literally sold it the evening of July 2nd. July 3rd happens, and there is no couch. We checked the shipping tracker, and it now says July 6th - July 14th. We were frustrated, but the worst case was July 14th, which would have still worked.July 6th, no couch, 7th same thing, the 8th I called to see if we were on track. We were assured it would arrive, the 9th no couch, 10th I followed up and received the same story, 11th, 12th, and finally today the 13th. Today, I checked my email to read the couch "should" not will but should arrive next week. They said this this week and said this last week. I am beyond pissed. This is honestly frustrating, to say the least. But I want to make some things clear. Poly and Bark sub contracts a 3rd party [in my case it was AM shipping] to deliver their furniture. This does not absolve them from responsibility, but the difference in interaction between Poly and Bark and the 3rd party is night and day.The customer service team, I worked primarily with Nina, worked with me every day to try to get this resolved with AM shipping. They checked in periodically with me and cc'd me on all correspondences to try to provide transparency throughout the process. I ended up canceling the order and going to my local West Elm to purchase one in a similar style. I did not want to interact with the shipping company any longer. My refund was issued immediately the following morning on July 14th, 2023.I can not speak on the quality of the product, and as such, this review is focused ONLY on the experience post online purchase.My rating might seem harsh, but they chose to use that shipping company and, therefore, are accountable for the issues that stem from contracting with them.Hope this helps.
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July 2023 by alexbanu1
Very nice collection of furniture. Definitely coming back
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July 2023 by Colleen T.
My pull-out sofa from Poly & Bark is perhaps the most beautiful couch I have ever owned. It is a buttery soft tan leather that perfectly makes its home in my guest room/ office, and lends itself to any kind of theming or decor. Currently, it has found its home in my Disney Polynesian themed room. It is extremely well made (sturdy) and very soft to sit upon and just slightly sink into. The only negative thing about this couch ( and I do adore it) is that the leather is very delicate. The fabric shows marks at the slightest brush or scuff, which I am sure will look amazing in a few years as a more "weathered leather" look sets in. But I wasn't ready for it to be so delicate, which is the only reason it is in my guest room, and not functioning as my main living room sofa. (This could change, as I naively purchased a sofa in a dark green velvet, from another company, which seemed cool at the time until it began to showcase every single speck of dust and dirt and lint in existence.) All in all, my Poly & Bark sofa has been a wonderful purchase and it was worth waiting the long shipping time to have my dreamy couch.
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June 2023 by Hope A.
HUGE THANK YOU to the team at this store. The gentlemen who helped me out in choosing the most beautiful dining table are awesome!!! I'll definitely be back for additional pieces in the future.
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June 2023 by Gg W.
I have the Mineta Left-Facing Sectional Sofa. The couch is IMPOSSIBLE to spot clean without leaving water marks. The pictures shown are result of spot cleaning using directions from customer care. The last picture is a picture of a dry sweat spot. ONLY SWEAT from a napping 2 year old. The couch requires that the entire piece is saturated and dried evenly OR YOU WILL GET THESE NASTY SPOTS! You can have a drop of water and this fabric leaves a water stain! BAD PURCHASE! CUSTOMER SERVICE WAS NOT HELPFUL
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June 2023 by C G.
Bought a kitchen table from here. The wood is beautiful and it was packed well and overall looks great in my space, the description was accurate. i'd buy from here again.
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June 2023 by Eliana H.
We have bought several pieces of furniture from Poly & Bark. All are made of high quality materials, are beautifully made and look beautiful in our home. We get so many compliments on each piece. The long wooden dining table that has leaf extensions is gorgeous. We love our leather sofa and our wooden coffee table. We are repeat customers and always look to Poly & Bark now when we're shopping for new items.
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June 2023 by Allie F.
Ordered chairs online. They're fantastic. They look and feel exactly like the PB chairs I wanted but we're about $100 less per chair. I am very satisfied and will be back the next time I need furniture.
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May 2023 by Valentina P.
I had such a great experience with this website! When we were building our home last year, I was very particular about all the details I wanted it the house, light fixtures especially. I was able to get a very beautiful one from Poly & Bark, it was a great price but I was able to score it with a discount on Black Friday! This chandelier is amazing, it looks so beautiful, it's the perfect size and style, and it was very easy to install.Ordering was easy, shipping was very quick. It was a wonderful experience ordering from the website. The style is up my alley for prices that aren't ridiculous.
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May 2023 by Bita Masjedi
Had such a wonderful experience here! Came in 10 minutes before they closed and assumed they would be rushing me out, but John was so patient and took all the time I needed to answer questions and help pick out my new couch. My mom ended up getting a bunch of other gorgeous pieces as well and John and Mario even helped load everything into the car, tetrising things multiple times until they fit. Everything is great quality and the rugs are a steal! Will definitely be back again. 10/10 shopping experience thanks to the amazing staff.
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May 2023 by Jose Rivera
This place is a hidden gem. right from the start, we were greeted by a friendly face, who showed us the showroom and answered all our questions. The furniture is great quality, the leather upholstery is superb, and the sofa legs are solid wood. Overall, I think you get a great deal for the price. Also shoutout to John, he helped us out on the floor, wrapped up the sofa, and helped us strap it to our truck. I would definitely shop here again, and would recommend it to anyone looking for a great sofa.
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April 2023 by Julie Acosta
I have purchased a beautifulSofa and plenty of rugs from John and have loved every item. John is great with customer service and always helpful in any question you may have. Great quality furniture at a discount, who can ask for more?!
