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June 2024 by ARNOLD PREPEÑA
I recently bought my OMEGA
Seamaster Diver watch here, and I must say, I am a regular customer. I keep coming back because of their honesty, excellent customer service skills, unbeatable prices, and 24-hour delivery. I will never stop buying from here. I highly recommend Authentic Watches; all their products are certified.
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March 2024 by Athan Vorilas
I’ve purchased multiple high end watches from AW and never understood why I didn’t receive the manufacturers warranties with the watches. On the other hand they gave me a 5 year warranty card. Well, I bought a BREITLING a few years back and within a year it stopped working. I never dropped it, I never banged it, and it’s part of my rotation and doesn’t get that much use. It stopped working within the first year or so. I sent it in under the warranty and they blamed me!! I didn't argue and paid a pretty penny to fix it and put it back in rotation. Well it happened again recently so I sent it back again. Unbelievably, they want another $750 blaming ME again!!! Completely unacceptable. Their warranties are WORTHLESS and frankly they are thieves. I will NEVER buy anything from them again and I've told the ten plus referrals I’ve given them to do the same. I’d rather spend the extra dollars and buy directly moving forward with a REAL warranty. I literally bought 6 or 7 plus high-end watches overt the years from them and that's what I get for being a good customer. F them. I'm sure their response to this review will be some excuse that their service department said it was damaged, etc. It wasn't.....The watch is a dud and was from the beginning. They don't honor the warranty. That simple. Don't buy their response. UPDATE. Went to Breitling. They said it wasn’t even broken that I was using the stopwatch and it was drawing the power. Just proves how dishonest they were when they tried to charge $800 to fix.
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February 2024 by Michael Luzzi
complete scammers. Bought a watch from amazon got extremely over charged. Filed a return when they received the watch that I never wore they charged me a 50% restocking fee claiming the watch was scratched. which is a complete lie. I only took the watch out of the box to get it authenticated. Which is when i found out they charged me almost 4 grand more for the watch.
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September 2023 by Eric Nicoll
I do not recommend you deal with this company for any purchase of a watch. I bought an Omega Seamaster in 2018 that stopped working in May of this year, but I thought OK it’s within the five year warranty period. So I sent it back at my cost to mail certified $34 and they charged me $40 for return mail before they send it to their service center. I then get a PayPal invoice for over $900 for a full overhaul! I call up and ask why my warranty doesn’t cover it, it clearly states it covers movement and any defects that effect the movement of this mechanical watch. The manager responds it’s just normal like an oil change in a car. That’s 20% of the purchase price of the watch, so that doesn’t work. They did not honor the warranty, they were very difficult to deal with, and no customer service. They also remove reviews they don’t like on their web site to keep a high rating which I experienced when they tried to state they didn’t recognize me as a purchaser. I asked for the watch to be returned so I’m out $74 but I will take it to an ethical business to service it. Lesson learned and stay away from this business.
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August 2023 by Thomas
If you try to return your watch they will charge you a 10% restocking fee. Check their BBB “better business bureau” reviews for more actuate reviews - all 1 star. The reviews on their website are fake. I ordered a watch that was labeled “store display” and received a previously owned watch, it even included the receipt of previous owner and their purchase date. As I go to return it based off the item being incorrectly labeled, they refused to give me a full refund and proceeded to ignore emails and hold my money for weeks before finally refunding me with a 10% deduction of my total purchase price. Absolute scam, spend your money elsewhere with more reputable dealers. They are broke scammers who generate a significant portion of their revenue from fleecing customers 10% on all returns. I recommend going to ebay instead as ever single purchase goes through an additional verification process to backtest the listing vs the item that's to be delivered, as well as authenticity testing - and buy from dealers that don’t charge restocking fees.
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July 2023 by Natalie Porter
I received my omega watch the next day and I love it. Great price! I would highly recommend this site.
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July 2023 by Joseph Largo
I've been a customer and purchased multiple items from Authentic Watches. This company is direct up front about everything. One of my favorites is my Breitling and I just finally was able to afford a Rolex. Arrived brand new as stated on their site. Service is one of the best in the industry. They are there to always take calls and will respond to emails quickly. Overall my one stop for all my high end watch purchases.
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July 2023 by Phoenix Auto
Title: Avoid Authentic Watches Company at All Costs!
I had an extremely frustrating experience with Authentic Watches Company and would strongly advise everyone to stay away from them. Back in March of 2023, I eagerly put down a substantial deposit for a watch I had my eye on. Little did I know that this would be the start of a nightmare.
For the next three months, I never received any updates or communication from the company. It was only when I took the initiative to contact them myself that I discovered the shocking truth. They couldn't even locate the watch I had reserved! Instead of taking responsibility for their incompetence, without offering an apology and suggested refunding my deposit if I wanted to cancel.
The fact that Authentic Watches Company held onto my over $700 for three months without any notification or effort to fulfill my order is not just unprofessional, it's downright fraudulent. They essentially used my money as an interest-free loan while providing zero service in return. It's beyond disappointing to see a company operate in such an unethical manner.
I urge everyone to steer clear of Authentic Watches Company. This experience has left me feeling scammed and deeply dissatisfied. Save yourself the frustration and financial loss by choosing a reputable and trustworthy watch company that values its customers and delivers on its promises. Authentic Watches Company is not worth your time or hard-earned money.
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June 2023 by Jonathan Golding
Beautiful watch at a great price and excellent customer service. Couldn’t be happier.
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June 2023 by Thomas G.
Excellent company, very responsive, the watch was brand new and accurate with their description. Very reliable, I will buy from them again without hesitation. My watch arrived the next day, a great experience, thank you.
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June 2023 by Rob H Cutler
I’ve never bought a watch online and certainly never expected to buy one this expensive from another country. These guys were professional the order came the next day had no problem with customs. The watch is exactly what I ordered and I love it. Now the band is small but they seem to be making an effort to help me get a larger size. The drawbacks of shopping online I guess. Nothing perfect.
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June 2023 by ARI K PRODUCTION (Arian Khoroushi)
Not authentic watches at all!
Don’t shop from this website ✋
Please read my true feedback and the judgment is on you.
I purchased my Omega watch through this website, and it wasn’t a good experience.
The information and the picture that was shown weren’t complete and match with the description and the watch!
And instead of providing good customer service
They put their fault on the customer.
I believe this kind of service is not acceptable at all.
When I received my watch, it was absolutely shocking because first it wasn’t what I expected and second, it was defective, and the crown didn’t work and even came out too far.
Besides that, they have zero customer service.
They made me pay for my return shipping and deduct 10% stocking for the watch that I even didn’t open or use!
We took the watch to the Omega store to check its authenticity and performance, and the retailer told me this is a defective product and that they should have provided us with the correct information, because the website and picture didn’t mention anything about the battery-operated model (old model), and the picture of the bottom of the watch.
I also spoke with their manager and emphasized when people are paying a few thousand dollars for their purchase and shop with you, you need to check the item's accuracy and authenticity, and whether it is working properly or not and then ship it to the customer, but he rudely responded that this is not our responsibility.
Very upset about this company, and absolutely do not recommend even trying them once.
I will attach the photos for your reference.
From their watch, and the exact watch from Omega and our own watch.
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June 2023 by Tom Clark
My order arrived the very next day! Impressive. Shows me the integrity of doing business with AuthenticWatches.
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June 2023 by Jay Finkle
My first purchase from authentic Watches and the service was terrific. Bought the watch I wanted at the price I wanted to pay and the watch was delivered by fedex overnight at no additional cost.
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June 2023 by Caitlin Dolan
Really super impressed; I wasn’t sure what to expect but the watch is perfect, everything is pristine and the order arrived to me in less than 24 hours. Thank you so much, I’ll definitely be shopping here again
