-
October 2023 by Brittany O.
I had scheduled to have a hitch put on my SUV and unfortunately they had to change the appointments a few times but the manager was great and helped me find a time that worked with my schedule, even if it was outside of the hours that they normally do the hitch. They were very accommodating and did their best to accommodate my schedule and my frustration, not at them, but the situation. They also did a good job with my hitch. No complaints. Thank you!
-
September 2023 by Barbara B.
We had excellent service at u-Haul Del Monte, Monterey. Professional services, friendly and understood our needs. Provided thorough explanation and guidance on use of equipment. Manager Alfredo is excellent.
-
June 2023 by Christy P.
They are great - professional and courteous! I highly recommend this outfit not only for truck rentals, but bike racks, installation, or towing equipment.
-
January 2023 by Nicola B.
I was very impressed with manager Freddy recently. I had a tow hitch installed on my 21 Mazda CX-5 and was treated very well. They even let me watch the England v France football match on their staff TV. Customer service done right. Nice people. Thanks!.
-
October 2022 by William M.
Walked into local Monterey U-Haul on Del Monte to rent a 17 ft box truck. Absolutely horrible so many deep scratches and gouges on both sides everywhere major dents top and bottom where all the aluminum is this one look like he's gone through cross country and to hell and back bents on all sides of the truck except the bumpers the cab inside was the floor was clean except for one bottle of water. But the windshield on the inside and outside were heavily dirty they had never cleaned it they never washed the outside of a cab absolutely filthy radio didn't even work windshield wiper fluid stunk like high hell this was definitely running on a misfired cylinder. When and talked to the manager about it and he was not writing anything down was not typing anything about my serious complaint they don't power wash the trucks anymore they don't bring the trucks out for their customers anymore. they don't offer any discounts anymore they don't care who you are no military discounts no AAA discount no first responder discount. The next time I'm needing a 17 ft box truck I'm going to go with Penske or I'm going to go up to the Bay area pay a bit more and rent a much nicer truck that has working USB ports a working power converter at least the hand truck came with the truck. Truck was almost empty on gas ask them if they're going to fill it they said no it's now my job and I asked them before I ever signed any paperwork they would not give me credit returning the truck with gas in it.
-
April 2022 by Jonathan B.
I feel lucky to be alive after this! The two employees were distant and gave me zero idea of the responsibilities/challenges associated with driving a U-Haul truck. They could have AT LEAST told me that there's a list of common driving difficulties/precautions written in small-text above the driver's seat! Or that the steering wheel was loose and misaligned! Having to learn the challenges of driving a truck on the fly, WHILE adjusting to the steering wheel during a 9 hour drive was extremely stressful. I acknowledge my inexperience as an issue here, but what's inexcusable is that when we called them to say that it was almost impossible to close the back of the U-haul, they essentially said "yeah the contract says you rented it as is, please don't call again bye." They did nothing to help me troubleshoot it, compromising the safety of all my stored belongings overnight and leaving me to wonder if I'd have to try driving it with a dangerous, jerry-rigged solution. Turns out the loading-ramp was so worn down that it was getting in the way of the closing-mechanism. We had to really FORCE the ramp in to close the truck, a solution we found no thanks to Uhaul. I understand that working a retail-esque job sucks, but driving is a matter of life and death for me AND those I drove alongside. An eye-rolling attitude is not acceptable in this practice
-
February 2022 by Kitty A.
I had to move some items that were too many to put in my car so I rented a cargo van, which was super convenient because we could literally walk to the U-Haul rental office to pick it up. Both my husband and I thought the other had got the last load out and that the van was empty when we returned it, but as it turned out we had forgot our patio cushions and some sheets and a blanket. I called first thing the next morning to run back and get my items (items that were important enough for me to rent a van for!!). Nothing. When Uhaul discovered my items, they immediately just threw them in the trash when they cleaned the van!! No one called us to let us know, nor did they hang on to them for a brief 24 hour period in case we realized. Just threw the stuff away. They gave us no opportunity to retrieve our items. My husband had to dumpster dive (I am in customer service... I would ever tell a client to go dumpster dive!) where he found our blanket and sheets but the patio cushions found their way to what I suspect is an employees patio. This particular U-Haul is not about customer service or satisfaction. They did t even apologize. Also the waste generated to the landfill for this type of archaic practice is negligent to the environment. The check in woman was fantastic... after that it's all down hill. Booo U-Haul Del Monte at Monterey!
