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July 2023 by Caleb q
They have left our garbage several times for petty laziness. One time they took bags out of recycling and left them on the street, literally littering. Another time they didn't take our trash because there was a small piece of plastic in the can. Constantly dealing with their unprofessional petty experience.
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July 2023 by Matthew Hernandez
Last 10 years the garage men have really went down,from not wanting to get outta the truck to leaving garage everywhere an only dumping half dumpsters,there rele reckless with the trucks ,had a car parked in Monterey by subway 23 min an came out later Monday morning had a big dent in my driver door with blue left behind same height,color as a recycling bin no note or nothing. Horrible around Monterey there really don't care or speak English.
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June 2023 by Nick Matheson
Monterey Disposal has been really helpful to work with. I've had to call back pick ups when I forget to take my trash out and the office staff is always helpful and pleasant to talk to, especially Brenda. They seem to really like their jobs.Services: Appliance removal & disposal
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March 2023 by Keenan T.
Two weeks in a row now, they have not picked up our trash. Last week it took almost the entire week to get them back out to pick up our very full trash can. They also have the nerve to charge me a late fee on a payment made on time, as soon as I got the bill. Horrible service, and as one other comment puts it, I'd give them 0 stars if possible. Not sure what I'm paying for if they don't even do the job hired to do?
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November 2022 by J
Non existent customer service and takes the trash out maybe half the time. If you are able do yourself a favor and use ANY other company!!Services: Dumpster rental
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November 2021 by Sade Ingle
I wish I could give this company 0 stars. This company is a joke and NOT a professional business. My boyfriend was clipped by the garbage truck while on our property. Immediately we tried to get the drivers attention for help, instead he drove off and left us yelling for him. Within 10 minutes we contacted the company to file a complaint. The insurance company they use is even more unprofessional. They have tried to lie about the incident and withhold footage from us. They refuse to take responsibility, Monterey disposal is trying to cover up a hit and run. They tried offering money to quiet us and make this go away, the amount offered is not even enough to cover medical bills due to the accident this company is responsible for. We have tried working with the company to solve this but their lack of attention and effort is disheartening.Service: General junk removal
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October 2021 by Moira Lewis
I hve had this service for nine years. They have always been corteous, kind and answered any questions I had.
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May 2021 by Mark P.
Disappointed with the service. We (First Presbyterian Church of Monterey) pay for weekly pickup of trash and recycle. Sometimes we have a lot, sometimes not so much. The driver took it on himself to decide to only pick up recycling every other week "because you don't have a lot." (This is according to the woman we talked to on the phone.) And of course they never mentioned that to us. So on the week he didn't check we were overflowing all our bins. When we call to ask the rep on the other end explains the above. To which we respond, "Ok then, are you going to rebate us the weeks you don't come?" "Oh no, it doesn't work that way," we're told. Look, we pay for you to check every week. Something being in the bin or not is not relevant. You're paid to come every week and check. So come every week. The practice of skipping weeks without notice seems sketchy by any ethical standard. Since the client is paying for a weekly service it basically amounts to stealing from your client.
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March 2021 by Joel Leker
Monterey Disposal is always there when you give them a call. They do our garbage and recycling at a local business that I work for. They are a local company, not some mega-corp. with tentacles spreading across out land like dare I say it? ( Waste Management) When you try and get through to the large companies it is most difficult and time consuming.
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January 2021 by Mo Bito
I work here am a mechancic.
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June 2020 by David
Very hard to get in touch with anyone in their office. You can leave a message but don't expect a call back. Not sure how they can be this bad in terms of communications. Disappointed that this is the only option in the city.
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November 2019 by Stew Trgachevski
Very polite shipping lady. Big thanks to Mary Ann.
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August 2019 by Jeremy Pritchard
The recycling truck has refused, once again, to pick up my recycling. It has been over a month now. I have repeatedly gone through it trying to make it appropriate for the recycling bin but the man constantly finds some small detail. Last week he dug to the bottom to inform me a sprite bottle had a 1/4 ounce of liquid and said he couldn’t dump the bin. I took it out and like clockwork he refuses to pick it up. Today the excuse was a sheet of plastic and paper product ( which last time I checked plastic and paper were under the recyclables ) and a cardboard egg box. The egg crate bra has no shells of egg run off. I’m sick and tired of the blatant targeting and harassment. This is highly unorthodox. I literally have been waiting and watching the last three weeks and I personally see him digging through to find any excuse ( apparently no matter the level of ridiculous ) just to avoid his job. I personally asked him why he wouldn’t take it and he just laughed and walked away. This is unacceptable.
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June 2019 by Annie Bowlsby
Wish I could give 0 stars. Monterey needs to change disposal companies. Been forced to use this company for a little over a year and today is now the 12th time they haven’t picked up our trash even though we pay our bill, because cars on our public street park “too close”. Yet the cans from our neighbors literally right next to ours (and same distance from cars) get picked up. The truck also arrives to the neighborhood 15-25 minutes earlier than his 6am curfew every single week.
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January 2019 by wes rockenbacker
The people behind the company are the absolute worst for residential garage service. Unfortunately there is no one else on the contract for the city garbage and they know that.
