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January 2024 by Isabelle Perez
Sylvia at Napa on 12/21 was so incredibly rude! I work in hospitality, face to face with people all the time and I would never imagine talking to a customer in that manner. If you’re gonna work with people put on a brave face.
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December 2023 by Jeff G
The employees are very friendly but their prices on their oil filters are completely ridiculous. Expect to pay 2x dealer prices.
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December 2023 by Anthony Enea
I have a 32 year old mitsubishi mighty max truck 2cd owner and I was driving up junipero street when the clutch cable snapped, I called napa auto parts in gorgeous monterey and a lady answered the phone on the very 1st ring. She was calm and located me the part and told me she would have it by 10am. Very impressive her name was Sherri. Great job merry Christmas
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December 2023 by Kristen Zabrowski
Needed a new battery for my Prius & was pretty surprised by how difficult it turned out to be to find the correct battery at any of the auto parts stores around town. After striking out at 3 or 4 other places, I was able to find it at Napa. Well, they actually didn't even have one in stock locally at the time either but were able to help me by having one delivered from their Santa Clara store. So while I did have to wait a few more days to actually pick up my battery, I was still happy with their service & with the price I ended up paying thanks to a 20% off Black Friday deal. At the end of the day it was $60+ less than the next-cheapest option I could find in town, so pro tip: check their website for discounts that might not be available in-store ??
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September 2023 by Laura Gates
Tgey seem to know what they are talking about alot more then their competitors
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April 2023 by Charles Keith
This place has just about everything you could want in an automotive supply store. The staff are well informed on most vehicles and they know what parts are compatible with your car or truck. I would recommend shopping for your parts here before any other place.
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March 2023 by Jesse Mueller
Great staff, big parts supply, and they even deliver to the shops in the area. I've been a mechanic for 20+ years and have always preferred Napa parts vs the other stores. Quality and reliability is far superior.
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November 2022 by Bill Debolt
Best place to buy auto parts. A tiny bit more pennies but they have QUALITY parts.
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October 2022 by Carlos G.
Napa used to be great with customer service when Ron was manager !! Ever since he left and new ownership service delcined. I went in and asked for a exhaust gasket she said the one she had was small and wouldn't fit. Where is the going above and beyond ? Sadly it doesn't exist she could've grabbed a double and seen witch one could've fit it's worth I try right ? But just looked and disregarded me.
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October 2022 by Nathan Davis
Worse than o'reillys and way too short of hours for an auto parts store. This is coming from a former worker of an autoparts store
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September 2022 by Gus Wessels
Dropped $400 on brakes and rotors in April. Local shop just stated they are warped (steering wheel shaking so I took it in). I thought (hoped) it was an out of balance tire but it was the rotors that I replaced less than 6 months ago. Ahh annoying but not a big deal, surely this is within the limited warranty. Can’t seem to find the big manual piece of paper they gave me.. eh, they’ll have it in there “system”. Ha! NOT. Will not honor anything without original receipt. What a massive mistake on my part trusting in NAPAs products.
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September 2022 by 49 Dodge
This is a great automobile supply establishment. Been in business for many years. A Sign of the times is the oldest parts guys are dead, dying, retired, insane, senile, sickly or hopefully helping me with 70+ years old? tractor projects.
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September 2022 by Damon Nomad
This was a decent store however the most experienced parts people have moved on.
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September 2022 by Dan Mockbee
i HAD GOTTEN A NAIL IN MY TIRE, WENT TO NAPA THEY TOLD RIGHT WAY TO FIX THE TIRE. GREAT HELP AND SERVICE THANK YOU
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August 2022 by Ann C.
I just want to say to all women who are not car savvy and may feel uncomfortable when needing something for your car go to Napa Auto in Monterey they have 2 wonderful young ladies working there Sheri and Sylvia that helped me with a battery and also some scratches in my paint. The 2 ladies were unbelievably knowledgeable about cars and so very helpful but the best part is they were so funny they had me in stitches I could have stayed there chatting with these 2 all day. Take it from me shop at this location the level of customer service I received is by far the best I have been treated in a store in a very long time. Keep up the excellent work ladies!! I will be back.
