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March 2024 by Angela Leavitt
Amazing experience! Austin was super knowledgeable and helpful. The experience ordering my sofa was much quicker than I expected. I hope that I am as happy with the product as the customer service. Thank you, Austin!
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March 2024 by Margaret Figueroa
The team at Lovesac in Monterey was extremely helpful and accommodating to our specific needs. They offered price comparisons shared their experiences with the company. The sales team is not paid by commission so they use a soft-cell approach. When we decided on our Lovesac purchase, which has so many options since it is modular, our salesperson Mia provided us with helpful links on how to assemble the pieces. Lovesac has thoroughly thought through their packaging and done everything to make assembly easy. No parts were missing and it struck us as 'genius' at some of their innovations to make their product high quality and sturdy. The Lovesac is the most comfortable searing we have ever felt and were delighted with their superior customer service support. Highly recommended!
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February 2024 by Sarah Gureck
Mia was amazing and so patient with us! We got the best configuration for us and she helped us the whole way!
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December 2023 by Vicki Ferguson
Very small store with only a few pieces on the show floor, but those were of exceptional quality. Multiple options for sofa fabric covers with one offering washable slipcovers that gave the option to change the look of your living room with the change in slipcovers. I was very impressed with that. The salesperson was friendly helpful and pleasant! She answered my questions and provided a brochure to take with me. These are priced at the higher end, but worth it for the versatility and high quality. Definitely recommend.
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December 2023 by BJ Hastings
Nice salesman clean store.
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October 2023 by Stacy Bennett
Esther was such a pleasure to work with. The whole process took so little time, but I was completely taken care of.
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September 2023 by Gina Cochetti
Chloe was awesome at explaining everything!! She took the time and helped us get exactly what we wanted! I was hesitant to get a love sac because of the price but she explained it so I understood all the benefits. She also followed up to ensure we got exactly what we wanted. I’m super excited to get my couches!
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June 2023 by Robyn DoCanto
Hillary was so helpful and wonderful, one of the best purchasing experiences ever. She was honest with every fabric/product review and helped us make a truly informed decision within our budget. We weren't pressured in to anything, and she really listened to our needs and wants. An exceptional experience! She said they don't get commission but I do hope she gets some kind of credit or recognition for such a wonderful experience!! Thanks, Hillary!
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June 2023 by Tim Meehan
really helpful staff. They answered all questions and provided a demonstration of how sectionals can be re-arranged.
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June 2023 by Jared Pablo
The Lovesac fam in Del Monte is absolutely amazing!!! Super attentive and make the experience an absolute blast! their knowledge & helpfulness is seemingly boundless and i can’t wait for the next visit!
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March 2023 by Suzanne T.
I came all the way from Salinas to look at the new Lovesac shop at Del Monte because I am interested in purchasing one of their sectionals. There were two sales ladies which one was helping a customer and the other was at the register and neither of them even acknowledged me. I wandered around for a few minutes and looked at fabrics even sat down on one of the floor displays and still was never offered helped or even greeted. I am very disappointed and they really should learn to acknowledge people in their store.
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September 2022 by Leslie M.
Celine was so helpful and a great listener! She walked me through lots of options and sent quotes to my email so I could think about what would work best. Ended up with a PillowSac for my son that he loves! Thank you, Celine!
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June 2022 by Erika Ivory
Customer support in the store as well as on the phone and via text is very friendly and responsive. We are pleased with the sofas for the most part. However, after the first month, we needed to exchange one of the stealth tech speakers because the sound quality was staticky. That return process was OK but inconvenient because the entire side of our sofa was missing for about two weeks.
My biggest ”annoyance” by far with the entire purchase process is that I was not made aware that the various parts of the sofa would arrive in so many boxes. We literally had 20 large boxes taking up our entire living room area and it took us over a month to include the empty boxes with our weekly recycle pick up.
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June 2022 by Anita Sarringhaus
We purchased a lovesac sactional and it is worth every penny!! We loved it so much we called back a few days later to add to our order and were given the same sale price that we purchased the original one for! Austin (in Monterey store) went out of his way to provide exceptional service!! Such a great experience!! If you are looking to invest in quality furniture, this is the place!
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June 2022 by Taibatu Obasi
Great experience in the showroom working with Esther. She was very patience and worked with us as we were figuring out what exactly we wanted. I would highly recommend stopping by the lovsac showroom in Del Monte Mall.
