Finish Line, located inside Macy's, is a popular shopping destination known for its high-quality merchandise and outstanding customer service. Customers frequently praise the men's department, where they can find first-class clothing brands like Ralph Lauren. The store also offers an excellent selection of athletic shoes and a variety of colognes at competitive prices. Many shoppers appreciate the assistance provided by knowledgeable staff, particularly a stylist named Matthew, who has received numerous accolades for his fashion expertise. He has helped customers find suits and outfits quickly, making the shopping experience enjoyable and efficient. Additionally, the store's management, led by Pam, has been noted for their responsiveness and dedication to customer satisfaction, as demonstrated by their quick resolution of issues regarding online orders. Overall, Finish Line at Macy's is a great place for those seeking stylish clothing, quality products, and exceptional service. Customers leave satisfied, often with more than they initially intended to purchase, thanks to the inviting atmosphere and helpful associates.
My wife and I had a great experience when we dealt with Matthew Irving, who is a personal stylist at Macys in Monterey, Ca. He was friendly, engaging and especially helpful. If you need help and want a great experience and personal service, then ask for Matthew.
December 2023
We arrived at 848pm on December 26, 2023 and they were already closed. This is false advertisement and not good customer service. They also locked customers in the building which is against the law and unsafe! Managers need to be written up
January 2023
Beautiful store. Just didn’t have a vast selection of clothing.
