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June 2024 by David Slater
Only rated 1 star as I can't leave zero stars. I found a chewed up bit of chewing gum in my bed at 5am. I mentioned this when I checked out and the manager's response was "oh ok". Bed is a cheap metal frame that makes a racket every time you move. My stay was meant to include porterage but bags were never collected. How this place can justify charging £98 a night I will never know.
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June 2024 by Marthe
Incredibly rude and cheeky communication with the front desk. Rarely have we experienced such poor customer service. We have therefore decided to cancel the stay.
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June 2024 by Stacie Quigley
Walkability: To a restaurant a few other places
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June 2024 by Rebeca Garcia
My husband and I had a HORRIBLE experience here! And let me tell you why...Upon arrival, we were disappointed to find that our room did not have the tub/shower combination that was advertised on the website. The shower we actually received was extremely small, I don’t see how anyone fits comfortably there, and I’m pretty petite myself and I was extremely limited in space showering there. Additionally, the NOISE generated by the refrigerator in the room was INTOLERABLE! We had to unplug the appliance to get some sleep. We were shocked to see that the front door of the room did not shut properly and lacked a safety latch, compromising both our security and peace of mind.
The situation was exacerbated by the behavior of the front desk manager. He assured us that he had spoken to a manager about our concerns and had left detailed notes, but this turned out to be untrue. When we approached the next front desk manager the next day, it became evident that no notes had been left, and our issues had not been communicated.
Moreover, the same front desk manager, first person we spoke to, falsely claimed that no other rooms were available. However, a quick check on the website showed that there were indeed rooms available. This level of dishonesty is unacceptable and reflects poorly on the hotel’s commitment to guest satisfaction.
The room itself did not meet basic cleanliness standards. We found hairs on the floor and in the shower, and the towels had an unpleasant odor reminiscent of cheese. Additionally, the room did not match the pictures advertised on your website, which was misleading. So check that carefully when booking!
WAIT! There's more! I contacted customer care to complain about these issues after we left. Guess what our compensation was?? Wyndham rewards points that were equivalent to half of one night's stay!! We payed approximately $420 for two night and they didn't compensate even for one night!! I reached out to customer care and they told me that the compensation came from the hotel itself and could not overstep their decision because it was independently owned. I figured from the experience I had had with them directly this was going to be a completely loss! Beware of this place!! Especially room #202, I would give a negative 10 stars if I could. Check out the pictures!
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June 2024 by Hun
Slow wifi
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June 2024 by T Aurand
Checking is smooth and easy. It would be nice cove the office to be open early to get a morning coffee before 7:00. Room is clean and comfortable.
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June 2024 by Andria Hall
Very impressed! Great value.
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June 2024 by Nils Poulsen
Location is great. Hotel looked decent from the outside. I really wanted this to be a great stay. We check in and I do a walk-thru of the room and I find urine spots on the toilet seat in our room. The bathroom sink area also had tons of water marks. Looked like they just completely skipped cleaning the bathroom. My room was located right next to the laundry room where the maids work out of. I asked the woman if she could sanitize the bathroom because it wasn’t clean. She told me she doesn’t have any disinfectant. I told her there was dried urine on the toilet seat and then she gave me the small white face towels left in the bathrooms with a bottle of disinfectant spray to clean it myself. So that was a bad start - it didn’t get much better. TV is new but abnormally small although that doesn’t matter much. Refrigerator was very loud for some reason. I was on the first floor and I could hear everything from upstairs. Doors aren’t sealed properly so you can hear people outside and their cars. There was a high pitched noise that was on and off our entire stay. I looked all around the room and couldn’t find where it was coming from. It was the loudest by the bed and seemed it might have been coming from upstairs. It turned on and off continuously. I’ll never stay here again and really poorly reflects on Wyndham’s name.
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May 2024 by Samantha Florez
Everytime we go to Monterey we always stay here. The front desk is very friendly. We had no problems getting a room for the night. It's ALWAYS clean, has very Hot water, the tv is small, but otherwise than that I'd tell anyone who was going to Monterey to stay at this hotel.
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May 2024 by Bethany Prochnow
The rooms are freshly remodeled and are very nice! The parking was a bit of a hassle as they have two different areas and the lot by our room was full. The front desk attendant was very friendly
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May 2024 by Tim Robinson
Rooms were not as shown on web. There is no disabled rooms. Bed was hard, pillows were the size of a couch throw pillow and hard. The A/C did not work properly. There was no breakfast as advertised. Room was clean. Definitely would not stay there again
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April 2024 by D. H.
Good clean rooms. Relatively quiet and still centrally located. Refrigerator, TV, microwave and shower gel are available. Tea and coffee are available free of charge. Additional juices at reception. The bed is comfortable, enough space in the closet and dresser.
The air conditioning is a bit old. The facility is well maintained and clean.
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April 2024 by Michele DeVoe
Room was huge! We were in the auxiliary building. Clean and housekeeping came every day without our request.
Rooms: We've been traveling by bicycle, and stayed at many different hotels. This on had the largest room ever!
Nearby activities: We spent 2 full days in Monterey and saw the Monterey Bay Aquarium and did the 17 mile drive including going to Carmel.
Walkability: We walked to the Monterey Bay Aquarium and rode bikes to the 17 mile Drive.
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April 2024 by Sean D'Silva
I had a very bad experience during a recent business trip. My secretary booked this place online and received a confirmation. However they cancelled my booking on the night of my arrival without notice and did not provide any details or even bothered contacting her. I arrived late at night at the hotel and the door was locked, so I rang the reception (nobody was there as well) to which a guy rudely refused to let me in and told me that my booking was cancelled! The worst service ever from a hotel I have received. On top of that the hotel was completely booked and I had to the find another one late at night for no fault of mine. Would not recommend this place whatsoever!
Noteworthy details: The worst customer service
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April 2024 by Lavinia Curletta
This hotel has what are honestly the most comfortable hotel beds I've ever experience. Clean and comfortable. Nice staff.
