CVS is a well-known pharmacy and retail chain that serves the Monterey area. While the store is generally large and well-stocked, with convenient features like self-checkout and a drive-through pharmacy, some aspects of the customer experience could use improvement. The staff is described as having varying levels of helpfulness, with some employees praised for their excellent customer service and others needing to be more attentive to customer needs. The store's cleanliness is also noted as an area that could use attention. One significant issue raised is the prolonged unavailability of the store's bathroom, which has been out of order for two years, posing a particular challenge for older customers. Overall, the reviews paint a mixed picture of CVS in Monterey, with the store's strengths in product selection and convenient features balanced by inconsistent staff performance and maintenance concerns. Customers seem to have a range of experiences, with some finding the store to be one of the best in the area and others encountering frustrations.
Great CVS location. Rob and the rest of the crew always go out of their way to help.
October 2023
Some of the staff needs to be a little more helpful. The store needs to be a little cleaner, but one thing that is awful for the customer, especially the older ones. Is the bathroom's been out of order for 2 years.
June 2023
5 stars specifically for Larry. He is such an informative pharmacist, and really worked with us when the Doctor office had some things screwed up. Larry is the real deal! Bless his heart!
