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August 2024 by Jon Avrach
I came to Bay Brakes because my tire was slowly leaking air (about 2 psi per day). They were quick to help me without an appointment and gave me an estimate that was reasonable and accurate. They quoted $50 which is a little high but reasonable enough to make the problem go away.
However, two days later it was obvious the issue was not resolved. When I was checking out at the end, they just said "$50 is the total" and provided no explanation. I prodded "what was wrong with the tire? What did you find?" Sometimes, you can tell someone is making up an answer and this was one of those moments. He said there was a screw, and provided no more information.
Maybe there was a screw, who knows. But, it seems unlikely they removed and patched the tire and it still had the exact same pattern of leakage. I would expect it to be better/worse but not the same. I don't think they diagnosed it correctly. Since this is one of the things they do, I expect them to figure it out.
I don't have the time to go back and argue it and risk having them charge me more. It's too much hassle. I decided to eat the $50 and get the tires replaced elsewhere.
To the owner if you're reading this: when someone hands you money, tell them what service was done, provide them details, and give them recourse in case the issue isn't resolved. For example, "Thanks for coming in today. The total is $50. We found a screw in your tire (and here it is). We removed it and patched it. We inspected the tire for other possible leakage by spraying foamy soap on it and didn't find anything. In the event you do find it's still leaking, please come back and we'll make it right."
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July 2024 by Lily Moore
My husband and I were on vacation and the panel under the car that protects the oil basket came loose and was dragging on the road they got us in right away amazing service
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June 2024 by Guy
Very helpful and quick service
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April 2024 by Sierra Rad
I have been taking my car here for years for service. I have always received quick, professional and courteous service and prices are fair. I recommend this place to anyone.
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January 2024 by Christian Mendelsohn
My friend (she’s older) went in. They took care of her with honesty. What might could been passed over as a big problem turned out to be so simple. A+
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December 2023 by Erik Ross
Consistently great service here. Always courteous with fair prices. And they include a tire rotation with your oil change for free. Nice!
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November 2023 by Rose Paul
REALLY good service. Treated me well, did not make me feel stupid about my problem.
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October 2023 by Juley H.
I have only been here twice, but they seem to do a good job on the Oil Change and Tire Rotation.I mistakenly made an appointment at a place with a similar name, Bay Service Automotive, and when I arrived there I was told I would have to leave my car for the day and come back. This was not stated to me when I made the appointment so I was upset (we only had the one car here and there was no place we could walk to and hang out for several hours even if we came back the next day.) Luckily we realized it was the wrong place and drove over to Bay Brakes Auto & Tires, and we're fortunate that they fit us in. They told us to come back in about an hour, so we walked over to Paris Bakery...which was closed! I didn't know they're closed on Tuesdays!We just walked around the area a bit and ended up at Peets Coffee, and an hour passed before we knew it. When we returned, they were already done.Next time I'll plan on going any day but Tuesday so I have an excuse to enjoy a yummy pastry while I wait! It's less than a half mile walk to Paris Bakery from Bay Brakes.So many places I called wanted me to pay well over $100 for a simple oil change for my 2007 car. Thanks to Bay Brakes, I payed a reasonable $60 and they rotated my tires as well.I will update this review after a couple more visits...we're taking my husband's car next time, since we didn't have it with us in Monterey last month.Make sure you call this place, not the other one, and make an appointment so you can get in and out with no fuss. They can get very busy here, which I noticed on my first visit. They are close to D the M Park, and lots of little shops, it's a great location.
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September 2023 by Gladys J.
Went in with a jammed trunk that would not open, they were able to help me super quickly and they did it for free! Will definitely be going to them for all my car needs!
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August 2023 by Carl Hazen
They know what they are doing.
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August 2023 by David Finkbeiner
Trust worthy operation with fair prices
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August 2023 by Alvaro Gonzalez
Good customer service at a reasonable price.
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August 2023 by Nicole Barkis
The team at Bay Brakes has been servicing our vehicles for going on 10 years now. As a woman I feel comfortable bringing my vehicle here for service because they're honest and easy to work with. Recently my husband and I we're driving into town and our car had an issue and we went to Bay Brakes and they fixed it for us in 15 minutes! Nice clean waiting room, fair prices on tires and service. Also safe to bring nice wheels and tires to them for mounting and balancing. Would recommend them 100%.Services: Auto body & trim repair
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August 2023 by Mak Lamara
I changed the tires for Audi Q8. The service is good, professional, and the price is good as well. You'll need an appointment though.
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June 2023 by Kent Thornell
Was visiting Monterey when I had a extremely loud noise start to come from my tire. I went to Bay Brakes after reading reviews right at their opening. At first was told they had a pretty full day. I explained that I was just passing thru and was trying to get back on the road. Not only did they put it on the lift and diagnosed the issue within minutes but said they would squeeze me in. So appreciative we agreed on a time and price. Got a call several hours earlier than expected saying i was ready and even had several $$$ reduced since it didn't take them the estimated time. If you are looking for a fair and reasonable shop I would definitely give them a chance.
