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February 2024 by Stacy Tseng
Placed an order for a pair of freediving fins that the shop didn't have the size for my partner on Dec 16th 2023 and paid in full. Called them around mid Jan to check the status and all we got was they had no idea when the fins would get sent. I tried to give them some more time to see if the shop would sort it out and actually follow up. Called them again just a couple of days ago (Sunday) and was told the same thing that they didn't know when the fins would get sent and couldn't contact the supplier as it's on Sunday and Monday the shop was closed so the staff who answered the phone promised me that someone would give me a call on Tuesday. Of course, no one called. In my opinion, if you have taken my money and confidently told me that the fins could be ordered then I would expect a follow-up call to the supplier regarding the shipping date would be part of the customer service when the order didn't turn up after a month and a half. I appreciated the refund but if you want to place an order for the customer and ask for the money upfront, then do the job right.
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February 2024 by s t.
Placed an order for a pair of freediving fins that the shop didn't have the size for my partner on Dec 16th 2023 and paid in full. Called them around mid Jan to check the status and all we got was they had no idea when the fins would get sent. I tried to give them some more time to see if the shop would sort it out and actually follow up. Called them again just a couple of days ago (Sunday) and was told the same thing that they didn't know when the fins would get sent and couldn't contact the supplier as it's on Sunday and Monday the shop was closed so the staff who answered the phone promised me that someone would give me a call on Tuesday. Of course, no one called. In my opinion, if you have taken my money and confidently told me that the fins could be ordered then I would expect a follow-up call to the supplier regarding the shipping date would be part of the customer service when the order didn't turn up after a month and a half. I appreciated the refund but if you want to place an order for the customer and ask for the money upfront, then do the job right.
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January 2024 by Nicolas Manson
A super cool store and a great team, warm welcome with the two dogs too !A lot of different gear to rent, and even more choice to sell !Thank you for bringing me back my sharkskin !
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December 2023 by Shona S (Shona)
I have a fantastic morning diving thanks to the team from Bamboo Reef Scuba Diving.The fantastic experience began a few weeks prior, when I called up while I was back home in Australia and spoke to a lovely staff member with a few questions. He was very helpful and booked me in over the phone for my diving experience.The morning that I arrived at the shop I was warmly greeted and introduced to my dive guide Sam. Sam was super helpful especially with helping me with my weights as I was not use to dry suits and also pounds in place of KG for weight.We dove at The Wall and it was SO spectacular! Diving through the kelp forest was just spectacular and getting to see a show put on by sea lions was just amazing! Would have to be one of my favorite dives!Sam was such a great dive guide, ensuring he pointed out lots of sea life along the dive and took his camera and captured some great pictures of me and the sea life.I would highly recommend seeing the team at Bamboo dive if your looking to dive in Monterey.
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December 2023 by Ian Hartsgrove
Came in and stood at the service counter for a good 10 minutes. One of the instructors came by and got one of the regular employees for me. That kid didn't really know too much but went and asked whoever was in the back room a question for me. I can only assume one was a manager but they couldn't be bothered to come out and talk apparently. I was interested in buying a pricey piece of equipment to replace the one I had. That's ok I guess, I will go spend my money elsewhere.
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November 2023 by Imani Isles
From start to finish, the team at Bamboo Reef Scuba demonstrated unparalleled professionalism, knowledge, and a genuine passion for diving that truly sets them apart from other dive centers.The instructors, without exception, were not only highly knowledgeable but also incredibly patient and relatable. They made the learning process enjoyable, breaking down complex concepts in a way that was very easy to understand. Their commitment to safety was evident in every aspect of the training, instilling confidence as I embarked on my underwater journey.What truly distinguishes Bamboo Reef Scuba is the emphasis on creating a personalized and enjoyable learning atmosphere. The instructors went above and beyond to tailor the experience to our individual needs, ensuring that each student felt comfortable and ready to explore the ocean depths. Forever grateful for my time with Bamboo Reef !!!
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November 2023 by Gabs
Great staff and friendly environment - even gave a pro discount and free air fill! Will definitely be using this shop every time I'm in town!
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October 2023 by Ruth J.
Bamboo Reef is a good resource for dive equipment , rentals, and classes. Friendly staff, ready for action.
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October 2023 by Imani I.
From start to finish, the team at Bamboo Reef Scuba demonstrated unparalleled professionalism, knowledge, and a genuine passion for diving that truly sets them apart from other dive centers. The instructors, without exception, were not only highly knowledgeable but also incredibly patient and relatable. They made the learning process enjoyable, breaking down complex concepts in a way that was very easy to understand. Their commitment to safety was evident in every aspect of the training, instilling confidence as I embarked on my underwater journey. What truly distinguishes Bamboo Reef Scuba is the emphasis on creating a personalized and enjoyable learning atmosphere. The instructors went above and beyond to tailor the experience to our individual needs, ensuring that each student felt comfortable and ready to explore the ocean depths. Forever grateful for my time with Bamboo Reef !!!
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October 2023 by Zephren de la Cerda
Just got my Open Water Diver cert with Bamboo Reef and I cannot recommend them enough! The staff are very friendly and knowledgeable, rentals are very reasonably priced and the thick semi-dry 8/7mm wetsuits they have here are a must if you want to stay warm in the water. Special shout out to Brian for personally taking the time to help me during my open water checkout. See you guys next weekend!
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October 2023 by Catherine F.
Great instructors. Got my open water cert through the shop in the city and in Monterrey. Great experience both weekends. Long pool days but the ocean dives made up for it. The snacks were an added bonus
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September 2023 by Christopher Williams
Staff are knowledgeable and have a decent selection of equipment to purchase or rent.Parking can be a pita depending what is going on in Monterey particularly on the weekends.Equipment servicing can take quite a long time as it usually gets sent to the San Francisco store, at least the equipment I own. I have had mixed results on my annual services
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August 2023 by Cassandra M.
My son and I decided to get scuba-certified through Bamboo Reef in Monterey. We went through the book portion and did the Zoom instruction, and the morning we were supposed to get in the pool, my son woke up with a sore throat, and we had to reschedule. The past two weekends, we went through the process and started in the pool. Our instructor was Sam; he was patient, calm, and helpful. He was great. I find it hard to convey how reassuring he was doing at times when I was struggling to equalize my ears. I was sick, but I didn't realize it then. My ears were congested. The next weekend we were in the ocean. I failed to complete my certification because of my cold, but my son did complete his. My son had a great time and we both really enjoyed having Sam as our instructor. I highly recommend Bamboo Reef Diving Center if you want to get certified. We had a great time, Sam was an incredible instructor and the entire experience (other than having a cold) was amazing. I will be going back to finish once my cold is done.
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August 2023 by Jerrie Easterly
Marin was my dive guide. Very patient. Skilled and competent to deal with a number of challenges. So grateful to begin my journey with cold water diving. Thank you.
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August 2023 by Nathan Rarick
Emailed all my info looking for a class. No response. I called twice and they confirmed they got the email but still didn't reply. So I got certified through another outfit. Too bad.
