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December 2023 by Oscar M.
i recently purchased a lottery ticket at this location and when i tired to redeem it they said i needed to be of age and i showed them my ID and drivers license i am of age i am 18 years old and they declined me my reward they said i needed to be 21 or older and she said "you shouldn't have even purchased this lottery ticket because you are underage", and on the lottery machine and CALottery website it says "must be 18 or older to play and redeem" and they were being persistent in giving us our money and said they couldn't even give me my money back when i asked for it this went on for about 5 minutes and they said it was the managers fault when it was theirs, and at the end i got my money and they just said "here you can take it now it's all cleared up" with a serious face and didn't even apologize
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May 2023 by Vanessa A.
Went for ice cream last night and was helped by someone who was just as sweet! Rosendo was kind to every one in line and I really appreciate his positive attitude and kindness, it made my day! Thank you Rosendo!
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April 2023 by Ken K.
Stupid pharmacy. They closed early before 6 pm and took the cash registered draw. Couldn't get my blood pressure medicine. They are supposed to wait till exactly 6 p.m. then close. And take care of any customers. This pharmac, management, and store only care about themselves. They don't care about the well-being of others. I advise others to take your business elsewhere.
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April 2023 by Sergio Z.
I have coming to Rite Aid for many for prescription,off the corner medicine and many other things. The one thing I is the Thirty ice cream since I was young I remember Rite Aid use to be Thirty foe many before the change. The one thing it didn't is the ice cream still the same I remember.
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July 2022 by Ashlie S.
Got ice cream here today 7/10 & was helped out by Rosendo!! He had the best customer service skills I've seen a while! Thank you Rosendo for giving me an amazing experience! I will be back soon
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December 2021 by Emily L.
Wanted to leave positive feedback for the ladies at the pharmacy this morning. Both women (in the blue coat & the pharmacist, Thuy) were helpful & patient. They both helped me answer questions about the COVID card. I really appreciate the both of them.
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December 2021 by Nick H.
Had a good experience getting the booster shot as a walk-in appointment . Line wasn't too crazy and staff was friendly and helpful .
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September 2021 by Mari M.
Do not get your vaccine shots here. They will switch your card information or give you whatever vaccine despite specifically requesting a type. I went in to get the Moderna shot, my card reflected my first shot as moderna. I come back to get the second shot and my card magically reads Pfizer. I had handed my card in to be called for my second shot, that's when they redid my card with the new information. I noticed the mistake but because I didn't have my original card anymore I couldn't debate it with proof. The second nurse admits to changing my card WITHOUT TELLING ME. She even used two different colored inks to make it look like that was the original card marking two different shot dates. The audacity of trying to cover up that mistake without telling me should be illegal. She gives me some BS claim that my records show Pfizer even tho I specified Moderna. So she admits that the first nurse didn't pay attention and gave me whatever shot she grabbed and not what I requested. My text reminders stated Moderna!! If that's not a complete lack of attention and incompetence I don't know what is. The pharmacy manager Kim was no help as she simply continued to cover up the nurses' incompetence.
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April 2021 by Elizabeth W.
Five stars to Thomas in pharmacy for the way he administers the Covid19 injection...and for his friendly reassuring efficient manner and professionalism. He cleans the injection site methodically and thoroughly, which impressed me. Even the nurses at megapod sites, just gave my mom a single hasty wipe of her shoulder...Thomas wielded the alcohol prep pad like a surgeon and clearly cared about the little details, especially for needle-fearing clients like me. I didn't even feel it. Thomas also gave good advice for mitigating post-injection blahs. Thanks Thomas for making my FauciOuchie a good experience. And thanks to the pharmacist on the job at 4:30 pm Sat who tested my temperature, and who released me after the 15-min wait post injection. She made sure I was OK before releasing me. Thanks for checking and not being so busy to show care.
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April 2021 by Roger A.
Staff is very rude and unprofessional. They don't have a lot of ice cream selection either. Came in with my service dog and they made a big fuss although he had his vest on.
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September 2020 by Judy L.
I shop at a lot of places and my experiences here have been one of the worst. The ladies at the pharmacy have attitudes. They seem like they don't want to help. I went over to CVS instead and the pharmacist was quick. He looked up my insurance info for me and didn't give me a hard time like Rite Aid pharmacy. I'm giving two stars because I enjoy their ice cream but the person serving at the ice cream counter one time I went in the past seemed like she was in a bad mood also. I don't want to feel like I'm bothering someone when it's their job to be working and they are getting paid. I like the deals they have sometimes on buying two cartons of ice cream at a discounted price from the freezer section. The selection they offer in the beauty area is just okay. I don't ever end up purchasing any cosmetics here because they don't have what I'm looking for and they usually don't have good deals. They do have a good variety of false lashes. At the regular checkout, the cashiers tend to be nice.
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June 2020 by Ernie R.
Won't come here anymore. Manager is rude and don't care about anything. Walking around lost
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September 2019 by Diana B.
This location used to be 24/7 but they now close at 12AM. The girl security is so rude, on her phone having a full on conversation, pauses to yell "THE STORE CLOSES IN TWO MINUTES" as we walked through the doors at 11:48 pm. Oh and by the way, although it's not posted ANYWHERE they close the ice cream at 11pm, save your time and don't come here if you want ice cream at 11:30 pm lol.
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September 2019 by Jessica M.
Well this WAS my go to spot, however; today I was not very happy with the service. I purchased a Rite Aid brand contact solution that ended up burning my eye after putting one of my contacts on after it was in the solution overnight. Of course, as soon as it began to burn right after I put my contact on, I struggled to remove the contact from my eye. I struggled because my eye couldn't even open as the burn was so intense. I was finally able to remove my contact, but the burn and redness lasted throughout the day. This has never happened to me, I've been wearing contacts for 15 years. The same day, (today) I go in to EXCHANGE for another solution. (Not return for money back but just exchange for one I've used in the past). BUT manager Sylvia not only didn't care when I showed her the redness in my eye but only offered partial credit since I didn't have the box or receipt. (I trashed both as I did not think I would have a problem with the solution). The solution bottle clearly indicates it's from Rite Aid as it is the Rite Aid brand. I'm sorry but I'm a manager too and if someone came to me with an issue that my brand caused, especially this intense, I would at least honor an even exchange. This was really sad. I just hope my eye gets better because as of right now, it's really sore and red still and I have somewhere important to be tomorrow. She clearly did not think about longevity with myself as a customer. Rite Aid has now lost me, my three sisters, mom & dad who all live in Monterey Park. We will choose a competitor now. Rite Aid, as an honorable manager from another company, I suggest you choose your managers more wisely. Sylvia had no common sense and she was also rude to the cashier who rang me up. No respect. Very unfortunate.
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September 2019 by Barbara W.
This store always seems like they are behind in everything. The aisles feel cramped but with emptiness because there isn't a great variety. The only thing they have a variety of is Thrifty's ice cream. The lines are always long whether it is before I come into work around 5 to 6pm or on my break at 330 am in the morning. In addition trying to find someone to help you with merchandise in the later afternoon hours is difficult. So did I mention ice cream? Oh yes, I did...so yes come here for ice cream, that's it. Oh but keep in mind...the wait might be a little bit. BUT the great news, they have plenty of it so they will no run out ice cream!