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March 2024 by Wei W.
First of all, the previous staff members were fantastic in the store, but recently, the current staff has been rude. During my visit, when it was my turn for assistance, the staff was busy with their own things without even looking up and interrupted my questions at a very fast speed. Even after patiently waiting for a chance to speak, the service was impatient and dismissive. They would even engage in conversations with others in Cantonese, ignoring my presence entirely. It's disappointing that basic interpersonal skills are lacking, especially when they were in a position to be with a guest who was looking for professional help. I'm unsure if it's due to their mood or work pressure, but their treatment of customers is unacceptable. Well, I'll likely avoid coming here unless absolutely necessary, feeling apprehensive about future encounters.
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December 2023 by J L
I bought a sim card here. The employee set up the pin but didn't tell me and didn't give me the card holder.
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November 2023 by 吴世勋（奇幻之旅）
The Chinese clerk in this store has an extremely bad attitude, and his face always has a look of decline, as if his mother is dead.
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October 2023 by jianwu chi
I got iPhone 15 pro max in first day .they help me a lot a lot ..they explain more details to me and help me upgrade to Go5G plus plan get new promotions also. thank you guys hard work .
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September 2023 by Cecelia C.
I've been here a few times since they opened up this T-Mobile store. And I'm very grateful because the closest T-Mobile is far away. I just wanted to say that one of employees named Robert is a great asset to the T-Mobile team. I was there today and he helped me resolve my issue. He is very polite, knowledgeable and very experienced. Thank you
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August 2023 by Bleu Aneiryn
New location. New people? That Ricardo is so helpful. He helped me with my return and new gateway and even offered to ship back my old gateway. This saved me a whole trip. He's also kinda cute but maybe that's just because he was very helpful.
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July 2023 by Hong Tian
Helped me set by my family account. Jimmy is very helpful and friendly. Would recommend.
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July 2023 by alyssa moreno
Couldn’t even give me inventory on a certain product, I’m not driving anywhere without that.
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July 2023 by Shiao Lin Cheng
Very good service will come back again
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July 2023 by 袁超
They help me solve my phone problem very helpful
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June 2023 by Hong T.
Very nice help me set up account and service7 I will recommend it to my friends and family.
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June 2023 by Patrick Carr
No wonder this store has such a poor rating! Don't waste your time at this store!We are going to travel abroad and asked about the activation of roaming. The lady was very impatient and rude.After checking our account, she told us that we could not activate it and had to call the customer service by myself. Later we went to another store, the clerk was very kind and told us how to change the plan, and finally the activation was successful!
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April 2023 by Jon R.
Was in need of a T-Mobile store and lo and behold they just opened this one! Had issues with a phone and had to go in. I know, not ideal but was beyond pleased with the service and support Ricardo provided. Super knowledgeable, friendly AND habla espanol!
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March 2023 by Calvin Coock
Agree with other posts. This place is not useful at all
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December 2021 by quoc ly
Good to come there for cell service
