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November 2023 by Damian Gonzalez
Had an exceptional experience at Service King Now Crash Champions Monterey Park, all thanks to Angelina's outstanding service. Her diligence ensured my car was well taken care of and delivered before the estimated time. The entire process was filled with positivity. Highly recommend for their optimistic professionalism and top-notch service!
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November 2023 by Laura Martinez
Everyone there was very friendly... polite and very helpful. Even called for me too get a ride too enterprise too pick up a rental. Would definitely reccomend this place too family or friends. Did a great job and work was done instantly. Plus always updated on the outcome on my car...?
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October 2023 by Roger V.
Angelina was grate help with this my experience with service king. They got the work done nice and quick.
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October 2023 by Ricardo V.
My wife & I went to Service King for repairs on our car. We had a very pleasant experience with our estimator Danny Perez. He made us feel comfortable by answering all of our questions. I would recommend Service king to all my family and friends. Thanks to Danny & his team!
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October 2023 by Jose B.
This place is great. The reason this place is great is because of the two employees I dealt with. There names were Angelina and Marsha. Marsha was great since the first time I talked to her when this place was taking my car in. She helped get me a tow truck that worked with my schedule the best. She would call me frequently for updates. When I would call Angelina would answer the phone and she provided great service. This continued by both of them even after they gave me my keys. If I'm ever in a situation like this again I really do hope Angelina and Marsha are the ones helping me.
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October 2023 by Maritza T.
My first time getting my car repaired for a crash on my car and I am very satisfied. They made it very easy for me from the first inspection to delivery. Excellent customer service and loved the trail mix and candy given out in the lobby as well as their comfortable leather couches! The crash was fixed perfectly!!
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October 2023 by Damian G.
Angelina's service at Service King Now Crash Champions Monterey Park was nothing short of stellar. Her diligence and dedication ensured my car was not only taken care of, but also delivered ahead of schedule. The experience was filled with optimism and positivity, making it a joy to interact with such a professional team. Truly, a top-notch service!
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August 2023 by Xiao F.
I was rear ended and immediately turned to Service King to repair my car. When I arrived for my appointment, Angelina was extremely helpful to check me in. However, due to pre planned vacation, I had to push back 2 weeks for my repair and Angelina helped me to reschedule. When I returned, she remembered me and got me in and out in no time. My car was fixed a week later and I returned my rental straight to Service King, saving me precious time. I appreciate the constant update via text of my repair and the friendly service I received when I was at Service King. Definitely recommend them for any repairs. Thank you Angelina for being so kind and helpful, making a bad situation a little better.
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July 2023 by anthony “Tony” gutierrez
Choose this company for location. Website claims, Repair Appraisal by Appointments only.I got no help from automated call center.Never able to book appointment.
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June 2023 by Janet Zepeda
Before arriving here, I made several attempts to call Inn to schedule an appointment, but there was no answer. I was on hold for a representative for so long. So I just decided to stop by. Once I arrived there, the receptionist told me that it was by appointment only and that I had to make an appointment to get an estimate on my vehicle as I was trying to schedule one with her. She said oh sorry the computer is down. We have no access nor service, so we can not help you. So it was clear that I was not able to get my estimate. So I just left.
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March 2023 by Jeff Henshaw
Daughter had a minor fender bender. Called the number on their web page, rang into national call center, who booked her for an appointment on Saturday at 9:30. She showed up at 9:25 to find a "CLOSED SATURDAYS" sign. Called back, held for an hour, finally got through. Rescheduled her for a weekday. She went to appointment, they took pictures, but did NOT give her an estimate. They feed the photos into a database for an adjuster to look at; promised to call with an estimate within a week. Week goes by, no call. At 10 days, she called them, and they said, "Sorry, we don't work on Subarus." They knew it was a Subaru from call one. They should know their own hours. 5 long wait times, two trips to the shop, no result. This company is the biggest waste of time I have ever seen.Service: Body & Trim
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February 2023 by Katherine A.
We made a weekend appointment and had a text to confirm it. We waited 30 mins over the appointment time and no one showed up. No one answered the phones. We have taken our car elsewhere to a more responsive and reliable place.
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February 2023 by Brandon T.
Shows up for my appointment on Saturday. To bad they didn't. Even got a text message the night before. Doors show they're not open on Saturday/Sunday. Both their live chat and their phone number did not work during the weekend. Thanks for wasting my morning team! Going to Hi- Quality auto instead.
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February 2023 by Ranni H.
Dropped off my car December 31 and it was the worst decision in my life to try a new body shop and when I saw the reviews on this place I thought for sure I could trust them to do a decent job. They told me Tuesday a week ago that my car would be ready by this Friday. I called today and the manager answered it's going to be at least another two weeks. They quoted me 4 days for repair when they got the parts . It's now Over 30 days For just an axle job and slight bumper damage ? I had to call to push them to call my insurance. Why does the customer have to do the body shops job by contacting the insurance ? Thinking of pulling my car out now because how can I trust "at least another 2 weeks " very unprofessional and don't keep you in touch with any detailsLong story short if you don't work with their insurance you get pushed to the back and no priority good luck Will update for quality/length of repair
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January 2023 by Ashly M
They did an amazing job making my car look new again! Very efficient and consistent in their work. Would 100% recommend to anyone looking to have their car fix after a collision. The front desk workers were super nice and helpful on the whole process and price thru insurance. Here’s a before and after
