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December 2023 by Joanne C.
This credit union is unable to complete the simplist tasks. I have been a member of this credit union for many years and it has been sold and resold a number of times. This time, it's horrible and anyone looking to join is not going/ to have a good experience. Within the last year and a half, they lost about 3 months of my banking information which includes payments to the IRS, mortgage payments etc. I spent hours online looking for a payment I knew was made I finally called them and after an hour and a half, they came back to tell me that they lost my data during some technical migration to a new platform. I have no data for that period and they never even offered to fix it. I have to call and explain and go through extra steps to access the information. They have to call the website department and each time it's 45-60 minutes. I have called in to update my phone number and now it's not working. I don't get any alerts, notifications, and everything is correct in their system. Another hour..... You can't use Venmo at this bank because when you download the app and get to the section where you enter your bank account info, Venmo asks you to contact your bank. Another hour... then they tell me that I am unable to set up Venmo with them because my phone isn't in the name that matches my account (it's in my husbands). So you mean to tell me, EVERY Venmo customer has to have their phone in the name that matches the account. Didn't make sense. We spent an hour on teh phone going through connecting Venmo to Nuvision but it didn't work. Get this, but I can send money from Nuvision using Venmo... just can't receive. I ended up easily connecting Venmo using another bank account. Took seconds... I've called and asked them if they could block transactions that were coming into my account. I subscribed to a service and then canceled and they are still billing me even though I have emails from the service verifying they canceled the transactions. The rep told me they could not stop the transactions from coming in and I'd have to close my account or change my card number. What?!? I also have a credit card with them and when I log into MY account to go make a payment, someone elses credit card is there!!! I almost paid someone elses credit card through my account! Spent another hour trying to fix that, it was 4 months ago, it's still not fixed. I can go on and on but don't feel like this much typing. I hope you get it. Sign up with this credit union at your own risk. It's horrible.
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June 2023 by stevialibera G
Worst branch ever , the guy over there has no experiance
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May 2023 by ramy h
Worst branch ever , the guy over there has no experiance
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May 2023 by Robert Avila
I’ve been with Nuvision Credit Union before it was Nuvision CU, it was called Dougles Aircraft CU, I’ve had most of cars loans and home mortgage through this organization, great and friendly staff through out my years.
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April 2023 by Ana S.
This is a outstanding credit Union. It a part of southern Gas Company and other large companies.You can add your children when get older. Credit percentages is better than other car loan. The customer is outstanding.
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March 2023 by Jose Luis Guzman (OGspazm)
Quick, fast and efficient ATM.I make cash deposits her for my NFCU and zero fees and reflect onto my account instantly. Great work Nuvision you have an amazing vision.
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March 2023 by Allan R
I like this bank, walked in opened a new account. It was quick, fast and friendly bankers and tellers. No lines and no waiting for a long time. Glad I bank with them now.
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August 2022 by Vic V.
My wife & I have been banking for over 15 years & we've purchased numerous cars thru them & look forward to doing more years of business with them. Credit union banks are a lot more forgiving in more ways than regular commercial banks. Their loans are easily negotiated to lower rates with ease! Personally, I kept this one bc they provide a wider array of rates. Overall, thru the pandemic & till current they focus more on customer service! & their clients are all generally very satisfied. I know I am. My home branch is the Atlantic & Floral site. They are the BEST with rates & refinancing for auto or home loans. Thank You
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July 2022 by Mike Z
On the waiting line write now over 40 min. There was only one caller ahead of me. And I'm a new customer of there's, very disappointed, to see the would leave me on the phone waiting this long. Only 3 stars vecause I already signed up but making me regret it.
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June 2022 by Maria C.
Thanks to Sandra Macias at the Monterey Branch. I was able to get the greatest customer service and was completely satisfied. Thank you for making a headache so much easier. Without so many questions and such a hassle. Thank you very much!!!
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June 2022 by Miranda W.
Tried calling again today. Option to leave phone # for VH last time failed. I called again today, didn't choose call back option. Waited 50 minutes and got a fast busy. Wait time for this 3rd call is currently 40 minutes. Message, we know your time is valuable. It is but, this is just canned IVR message. I will close my account, $$$. My last comment via this channel was met with an apology but, they didn't reach out to me directly. One way or another I will close my account and work with a bank that provides ease of access and real customer service.
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May 2022 by Brianna G.
I've been calling the bank for 4 days now. I get sent straight to voicemail. I've left a call back several times, I've left several messages and no call back. Seriously so annoying especially since I live 40min away it gets more tedious. Thinking of switching banks closer to me so I won't have any more problems
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April 2022 by Victor C.
NU Vision has generally beeni a great credit union to me and my family, but specially this branch, always nice to the customers even the guy that opens the door for you , but there is Carlos Lemus the Relationship Manager II ; he gets a Wow on his extraordinary service , I was trying to buy a vehicle for almost a yr and he was always there to help He was my pilar , helping me with the financing questions, recomendations. He made me feel like if the credit union was my family member helping me out and taking care of me . He was amazing, I am so happy Nu vision have people like him working there. Super nice personality, caring profecional and went way Bove an beyond, I recommend you people visiting there, see him to help you. To bad there is no more stars to give you all there. Thanks for your service and help.
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April 2022 by George B.
Today I went into Nuvision Credit Union feeling like a child trying to figure a unfamiliar math Problem. Nuvision credit union has been really good to me. Their entire staff is not only professional, they are so friendly and courteous!!!! Today was exceptional. I needed to wire a large amount of money. I went in totally unprepared. So when I was asked to fill out the transaction form I didn't even have my basic information with me. Luckily for me Lorraine Diaz was helping out here at the Monterrey park Location. She took charge and made me feel so comfortable!!! She executed the transaction quickly while checking that everything was done correctly!!!! She really made my morning!!! I want to recommend Nuvision Credit to anyone looking for a financial institution to do business with. Thank Nuvision and Thank You Lorraine Diaz!!!!!! 5+ STARS!!!!
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January 2022 by Frank
Great place to bank. In office customer service is great. Seldom any waiting. If calling its best to do so early in the morning, wait times can be lengthy.This is the one place where your business is truly appreciated.Parking can be quite challenging depending on time of day. There is additional parking in a parking structure, though i've never used it. For a better parking experience go early A.M. or available parking at the Atlantic shopping center or at the shopping center on Floral Ave.
