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February 2024 by Nicholai Rosoff
I was treated like a second class customer even though my company and I have long standing relationships with enterprise.I was renting a company vehicle and I was treated with suspicion at multiple points throughout the process. Several other customers were helped in front of me.It was smelly in the small waiting room where they kept me with many other people for a long time while they helped them in front of me and kept me waiting for unknown confirmation processes that no other enterprise location has asked me for.
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February 2024 by Joseph Cabrera
I like how it is so easy to pick up a rental car and go. Plus this place was kind enough to pick me from and drop me off at the auto shop that did work on my truck.
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January 2024 by christopher beasley
need a car? go to this place.just go to the bank first.
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December 2023 by Jaime Marquez
shoutout to Rudy for his help, easy and straightforward experience
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December 2023 by Vincent Barraza
Joseph was awesome. I rented an SUV and while waiting for it to be washed and dried, he let me know what else was already available and showed me a minivan that surpassed my needs. While the SUV would have been great, the ride height was not idea for my elderly passengers. The minivan with its big sliding doors and easy access made it so my passengers had an easier time with the rental than all vehicles my family owns while also having the needed cargo capacity of an SUV.Joseph - thank you for the suggestion and showing me all the features on the van. I liked the vehicle so much I am considering buying myself a minivan.
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November 2023 by diana m.
Excellent service!! Fast and easy ready for me to go. Love this place . Thank you EVER for your service.
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November 2023 by Maggie V
A little disappointed that the vehicle we had requested was not available when we went to pick it up despite having received a confirmation. We ended up with a larger vehicle at a $10/day surcharge although that was reduced from $25/day. Is this an upsell technique? Stephanie was very courteous and helpful and did try to find a smaller vehicle for us at other lots.
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November 2023 by Lena F.
If you come here you have to ask for Rudy F. He went above and beyond to help me. He saved me so much time. I left a very happy customer! I will definitely be coming back for any rental car needs as long as Rudy is there
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October 2023 by Elva V.
I always get great service since my first time renting here on 2011 friendly personal awesome service
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October 2023 by Keila Delgado
The service was good. They did take a while to get me a car but I understand that because it was busy. The only problem I had was that the interior of the car was pretty dirty, the cloth seats were stained and it had a weird unpleasant smell inside. I really wouldn't have mind if they took a little more time in cleaning the seats. I planned on using the car more but I couldn't really tolerate the smell and I only drove 21 miles on the car. I was given a credit of $30 but now I know next time I will try to push for a cleaner car because at the end of the day I'm also paying for quality service.
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September 2023 by Keila D.
The service was good. It did take a while to get me a car but I understand that because it was busy. The only problem I had was that the interior of the car was pretty dirty, the cloth seats were stained and it had a weird unpleasant smell inside. I really wouldn't have mind if they took a little more time in cleaning the seats. I planned on using the car more but I couldn't really tolerate the smell and I only drove 21 miles on the car. I was given a credit of $30 but now I know next time I will try to push for a cleaner car because at the end of the day I'm also paying for quality service.
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September 2023 by Charlene Mestaz
Montebello office wasn't as pleasant and speedy as the Alhambra office. Alhambra office had more employees that looked like they were actually hustling to help customers. Montebello office gave me a car that needed maintenance that I had to return which was an inconvenience however, Alhambra office I believe the gentleman name was Diego who made it all good. Also, I was quoted one price and came out to more when I returned.
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September 2023 by SEYDANIC
Super fast service, quick pain free car swap. No extra motions definitely recommend this place.
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August 2023 by Amy C.
If you are looking for a reliable rental, please do not come to this place. Reservation meant nothing to them. They are very disorganized and incompetent. I made a reservation on 8/16/2023 for a pickup on 8/21 at 10:20am. They called me on 8/16 after I made my reservation and confirmed my pickup. On 8/21/2023, I called them to let them know that I am ready for the pickup and they said they would send the driver to pick me up. I called at 10:48am, and the said the driver just left to pick me up. At 11am I called them again, but this time they said there was no record of any of my calls for a pickup. I was transferred from one location to another. They all confirmed I have a reservation, date, my pickup time and my location, but none of them could tell where the driver is. Their excuses were, "I don't see you made a reservation with us", "I see you have a reservation and time for today" and "let me transfer to you the other location". I had to wait for almost 2 hours to be picked up after my so called "reservation pickup" by a location I didn't make the reservation with.
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August 2023 by Marshall Montgomery
Great service. Very professional. Quick in and out getting rental car.
