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July 2023 by Maxy Bebber
Rosa was the person working when I got there and whatever this person is making isn't enough she needs a raise. What an attentive diligent and fast working employee. Five stars really go to her. Working the store by myself she helped two preceding customers, me, AND dealt with a rep from Motorola. The store was clean, the hours signage was clear and legible.Note, not all of the product signage inside is in English, but I don't think that's bad. Definitely good for speakers/readers of Chinese! Rosa was adept at both switching back and forth to help everyone, and ALSO getting product samples, products, and accessories for each of us. Didn't confuse a single transaction or forget a detail and went the extra bit to even switch her register systems when it was being a little jank!Rosa 10/10. Cricket was pretty good too. My new mobile hotspot is working wonderfully so far, just like my Cricket service plan which has served me well the last 7+/- years.
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June 2023 by Yan Gu
Thank you Rosa for update my cell phone , activated and transferred all . I’m happy with new iPhone with Esim . Unlimited date plan . 5 stars service, she is professional and patient.
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June 2023 by Vivian Y.
went there asking international texting service and the Asian lady was not helpful and rude. I looked it up online and it said cricket provides the service that's why i came. However, she was eating her snacks in front of me the whole time when i was asking for help. She told me they don't provide international texting service and there's no way that i can do it. It seems like she doesn't even care about her job and doesn't know who to deal with customer service.
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May 2023 by rosa Dagna
Location at Atlantic Monterey Park , stop by purchase new phones for family. upgrade plan 5G
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November 2022 by Allimarie Wallace
They DO NOT open at 8am they need to change their business hours!!
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September 2022 by Alhambra A.
The young female worker Yun is poorly trained and not knowledgeable. Her supervisor should be blamed. I noticed that there is a $3 charge for "service plan protection" on my invoice for a phone upgrade, which was not told to me in advance. First she told me not to look at that and that it was irrelevant. Then I found out that this charge was included in the invoice total and asked her whether this charge was recurring. She said this was a one-time charge. I asked her whether she had any brochure or flyer explaining this service plan. She said no. She said there is a 1-month "thing" but she was not sure what exactly it was and _guessed_ that if I broke the phone within a month, I could have it replaced for free. Later on, I called Cricket's 8002742538 number in an attempt to find out. Cricket's stupid voice recognition program just recycled a bunch of menu items but failed to understand what I said. Finally I said "Representative" and it purported to transfer to some humans but then it again asked me to input some number and transferred back to that idiotic robot. CRICKET SUCKS. Subsequently I went to Cricket's web site, which seems to say that the Cricket Protect plan has a monthly charge. No one ever told me how much exactly the monthly charge was (the $3 probably is a prorated amount) and how long they would charge me. And no one ever got my consent and explained to me what it was. Yun asked me to give her a score of 10 when I received a survey call about her service; money would be deducted from her wages even if I gave her a 9. Well, I don't think she, her supervisor/manager, and Cricket deserve even a 9. The store is also poorly run. About a dozen phones were on display but none of them seemed to work. And no model info was displayed next to the phone. I tried to take a look of what the phone I planned to buy was like but had to give up. Yun did not have any clue either except saying that it would be like my old phone. Those display phones are there to collect dust, I think.
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July 2022 by xiao Fu
I love Renee so much! Helped me transfer information, and patiently taught me how to use my new phone.
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June 2022 by John F.
I love Renee so much！helped me transfer information, and patiently taught me how to use my new phone.
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June 2022 by RuiQin D.
The attitude of the staff is very good. They helped me change my mobile phone and transfer the information. They taught me to use the new mobile phone patiently. The price is right. I like my new mobile phone very much. I recommend this store
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April 2022 by Pei wang
I changed my phone here, the service attitude is very good, helped me transfer the data, and also helped me download the software I needed, I want to give full marks to the service attitude?
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March 2022 by Ben Huang
Good service, I like my new phone
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February 2022 by yunkei Tong
Thanks to the service of the salegirl, I bought a phone and she transferred all the materials for me. Good service! Thx!=)
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February 2022 by Julie Jin
Good service,thank you so much
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February 2022 by 日
Renee is nice sales she not only take care my cases until they end but also help me choose the best plan .I feel great and i gonna recommend to my friends to looking for her!!!
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December 2021 by Zhen Wenchao
I have three elderly relatives went there getting new lines for three phones. there's one female employee there told us that they have discount for elderly people just $20 for each line. We paid $60 for three line and we went home , then we found out all three phones can't make calls or receiving calls. on the other day we went back to the store trying to find out the issues. The female employee there told us that our phones are 3g network which sometimes can't compatible with cricket, so she help us reactivated 2 lines. When we trying to reactivate the third line, the female employee told us that we just opened 2 new lines which is $30 for each line. We trying to request for refund, the female employee there told us that there's no way to refund us and telling us to leave the store.WTH!!!!!! scamming money from the ignorance old people. How could you do that!!!!!!!
