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February 2024 by michael
The service is so bad, no one can help you after waiting for an hour
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January 2024 by guiyun peng
Worst service
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December 2023 by Eyleen Wang
There is a financial manager in this bank named Nancy Huang. Her service attitude is extremely poor and bad. She is very impatient. Why should the financial account manager improve his own cultural level first before doing customer financial management? How can he do it if he has no professional qualities at all? Customer. We would rather queue at the counter than call her for personal finance business again. She is a fighter among the garbage.
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May 2023 by Mark H.
The worst. I have one 5 minutes from me. The check was a citbank check But sh#tty bank won't cash a check FROM CITYBANK. They recomended another branch 10 miles away. Pound sand city bank...you're useless.
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February 2023 by Jinguo Li
Extremely rubbish service. I went to this bank at 10 o'clock this morning. A man at the front desk asked me briefly but didn't care. I waited until after 11 o'clock and no one answered me.
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January 2023 by Jan C
Yesterday I went to this brunch want to opened the account with the appointment around 12:00.I sit long time and no one helps me.What's appointment means.If you come with appointment and no one help me,why last week someone ask me left the information. I am the client and spend time to waiting for you,and you just standing over that .i like to using Citibank,but I don't recommend this brunch at all.
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January 2023 by Jane J.
Yesterday I went to this brunch want to opened the account with the appointment around 12:00.I sit long time and no one helps me.What's appointment means.If you come with appointment and no one help me,why last week someone ask me left the information. I am the client and spend time to waiting for you,and you just standing over that .i like to using Citibank,but I don't recommend this brunch at all.
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November 2022 by Elm Grove
Today I went to pay my monthly statement with cash the clerk name Alan Zhang said they don’t take cash I have to buy Cashier check because I don’t have checking account in there bank there’s service very bad.
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October 2022 by Eric Anthony O.
The customer service was very rude, they attended to someone else who speaks their language & ask me to check for an appointment. I noticed that there are other bankers who did not have customer, but didn't not want to do anything. Not sure what the Citi Bank management think about this kind of treatment to new businesses that they might lose.
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April 2022 by David L.
Never come to this branch again. The customer services is very bad comparing to BOA or Chase. The guy working as a new account was very arrogant, asked me so many unnecessary questions. He told me the system was down, he wouldn't open the bank account for me and somebody from Citibank would call me back in a few days. Honestly, I really think he just lied to me there. How often you see the banking system is down during daytime? And they never call me back. I will never deposit any money into this Citibank because I just hate to deal with some arrogant untrained bankers.
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March 2022 by diane li
Be aware! After they kept your money for over 6 months, they never give you the new acccount bonus. What a liar!
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February 2022 by Kimberly L.
The Worse customer service bank ever. Went there to deposit, the teller made me wait for ever while there are other three tellers hand nothing to do. Then she said my computer is down, why don't u tell me that long time ago so I can go to other teller. So I'm mad, I went outside to deposit with the ATM, now all of their ATM says sorry We can not do that right now.. And this was my first deposit with Citi bank now she makes me want to close my account...
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November 2021 by Johnny L.
First time came to Citibank located in Monterey Park. I wanted to open checking and saving accounts. I thought I would be welcome, but the new account personnel made me mad. He asked so many irrelevant questions. Where you work? How long you work there? What's your job title? Come on...I deposit into your bank. Is it necessary to ask some many questions? Who trained you for this job? Or you just curious? Do you know how to do business as a banker? Comparing to Chase or BOA, the peoples at Citibank really don't know how to deal with customers. I don't think I will open accounts in Citibank anymore. Traditional banking is no good anyways.
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November 2021 by demon granciano
Zero ? Very Unprofessional service All Staff in General. Waited for an hour from 12 to 1 just to be told that they would be closing by 2pm and they were not gonna be able to assist us in opening and account. When I ask to talk to Manager the girl on card said theirs no Manager. They Should keep thus place closed if they can't or want to help out people.
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November 2021 by RYAN
No wonder ppl call it “Shiti”. Theres a very impatient guy working here. Very rude. Feel like every one owe him money