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March 2024 by S D.
I have been a BOA customer for over 30 yrs. Went in with my son to open his checking and Roth IRA accounts. Waited 15 minutes in the long line just for the check-in person to take down our reason for the visit. Waited another 10 minutes for Ms. Xu ( Merrill Lynch Financial Solution Advisor/ Assistant Vice President) according to her business card that she gave us to assist us. Afterward, she told us if there is any questions regards to these new accounts, feel free to call her. We called and left a voicemail with her on getting the routing number for the IRA account so that my son's employer can do a direct deposit from his paycheck. Ms. Xu never returned our phone call.
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January 2024 by Jolly C
This bank is very friendly to new immigrants. There are many people asking for inquiries and opening accounts. The staff are often busy but still serve patiently. On the contrary, sometimes customers become irritated when they wait for a long time.It is also recommended that if the bank has questions about the address of your rental contract, you may try to find another branch.
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January 2024 by Fancy Fancy
I went to this branch yesterday to notary, this service is very nice , and very professional!
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December 2023 by Rita W.
I went in today to seek assistance to set up online transfer because I had difficulty doing online. Hoping they can help me with set up. Unfortunately, that was too much to ask for from this branch. First, I walked up to the customer service counter and then was waiting for the 2 employees to finish their conversation before I ask them for assistance. Once they finished their conversation, one walked away, and the other stood there and didn't even acknowledge me. I had to greet her first, and then she asked what I needed assistance with. Wow, talk about friendly service! So I told her what I needed assistance with and she told me to do it online! I told her I had difficulty doing it online and was wondering if she could assist me. She said they can't assist with online banking issues!!! Really!!??? WTH!!! So needless to say, this branch didn't provide any service for me! It would've been ok if they were friendly and tried! No effort on that employee's part!!! I had way better experiences with other branches! This branch needs to train your staff to be more attentive and friendly!
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December 2023 by Uncle B
As bad as ever.
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September 2023 by gavin chen
I feel that the attitude of this bank is really good.
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July 2023 by John H.
There's never really a teller and also, the environment feels very ominous. After what happened in Monterey Park, they stare and treat everyone very poorly, especially if you walk in with a backpack, nurse, or anything. I still dress like when I was a university college student when I would carry my software engineering laptop and sometimes in business attire. It does feel uncomfortable though that's somewhat understandable. They should hire more and better people.
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June 2023 by Linda L.
Every time I come here and need to talk to the bank teller, the line is always crazy long. My most recent time, was a weekend morning, and I waited over an hour to be seen. They only had one teller working for the personal inquiries and one other teller for business inquiries.
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May 2023 by AIQI HE
This is a super well-organized branch. All you need to do is set an appointment, a nice and smooth service is guaranteed!
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May 2023 by Jia Royal
Patty is really bad and Rude, unprofessional as manager role, She treated me so discriminatory!! How come she be a manger role in Bank of America??
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May 2023 by Aaron Tan
Don’t bank here. No one is available to ask question for. There’s one line to ask question which has a long line only for them to tell you there’s another line on the other side and make you wait for a long time again. Could’ve simply avoided waisting time if you have atleast have someone to direct people on which line to fall line into.
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December 2022 by Jenny
Don’t go to this bank location, very bad customer service. I have appointment with one of the banker that supposed to assist me yesterday, she is a mad lady, she asked my SSN, she told me, it’s wrong. I showed my SSN card. She said “never mind, I typed wrong”. She’s being rush, make her own mistake, and told me that I was wrong. She didn’t apologize to me back. The way that she speaks and doing things to me with her rudeness, it make me regret to come here.
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December 2022 by Jenn Y.
The line to teller is absolutely terrible!!!! I'm not joking by it felt like I spent half of my morning waiting in line for a teller. Can your branch please for the love of God and your customers precious time have more than just 2 tellers?! You guys seriously need more tellers!!!!
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December 2022 by Yilong M.
No one picks up the phone. Why is there not even an on hold function?? It just tries to call once and then hangs up. I know people are there too, and they just don't pick u. Cmon
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November 2022 by Richard Liu
This is the worst BofA.It posted open at 9 am, but it is closed at 9 :45 Saturday morning. No sign, no staff. Doesn't deserve one star if I have choice.
