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December 2022 by Kimberly F.
I have been a client at chase bank for a few years now. Ray has always been so helpful, kind and knowledgeable. Today, I had the misfortune of witnessing Ray being verbally assaulted by a middle aged woman- she yelled, cried and even threatened him and he reacted very calmly. I don't understand how people can treat others in this way but Ray responded with grace. The other employees always cheerfully great me and others upon entering the bank and do whatever they can to help.
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December 2022 by Marty I.
I really don't like banks, but I have to say Ray at the Montecito branch on Coast Village Road is a great asset to Chase. He is always very cheerful and remembers your name. When you go in there for help he tries to go the extra mile to do a good job. Thank you Ray for being part of the solutions instead of making things harder than they need to be.
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July 2022 by James W
After searching high and low to find a bank that would medallion guarantee a treasury form for my wife (probably went to 8 different banks and probably called another 10, most didn't even answer the phone) the branch manager Ray Torres not only knew what a medallion guarantee was but that he would also take the time to sign our form. This saved us likely $900 this year and made me glad to still be a Chase customer. Thanks Ray!!
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April 2022 by Tommy Muneio
Terrible terrible parking, go to the second closest Chase if quick cash is your goal
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December 2021 by Ashley Cocklin
Ray was super helpful! In short, my account had been restricted for 2 weeks. 1 week of 5 hours+ of customer service calls did not help, but one phone call with Ray helped me get access to my account within an hour! Love our local chase bank!
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November 2021 by Jim S.
No to chase and JP Morgan. Pushy lawyers AntiTESLA Closing my checking account and investment account. Goodbye big bank. So many branches are closing.
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October 2021 by robert flores
do not invest at this branch too young no knowledge arrogant
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April 2021 by Michelle R.
This bank location has only one atm outside of the bank when it's closed. It seems to be always "resetting" and not working. Whomever is in charge here should think of placing another atm or think of checking the system. It is after hours and when you are in a rush to deposit money they have it resetting. This is not convenience for customers especially dealing with money that needs to be deposited or withdrawn. Thinking of moving banks.
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April 2021 by Tina S.
Received a call from JP Morgan Chase and was asked about my recent credit card application. The call was kind of suspicious and would not like to disclose confidential info over the phone since the application was several days ago. So, my husband and I dropped by the Chase Branch in Montecito and we were helped out by the branch manager - Ray Torres. He was very professional and courteous in handling my inquiry. He made a few calls to verify the number that called me and double checked my application. I am overall pleased with the great customer service shown by this branch especially with their branch manager--- Ray Torres.
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March 2021 by Alain Dussert
Excellent Chase branch. I highly recommend it and especially banker Christian Orth. He is knowledgeable, friendly, accurate, and very helpful. He, and this branch, are simply the best.
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December 2019 by Ryan L.
Awesome customer service, Alexander C was able to help me resolve an issue with my debit account and made the process as painless as possible. I would recommend this branch to anyone who's interested in banking with chase because the staff is always very helpful and attentive when you walk in. Thank you!
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December 2019 by Juliette Brown
Friendly & expedient customer service!!
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November 2019 by Oliver E.
Hands-down my favorite chase branch world. I am extraordinarily critical of service and this branch gives me no reason to complain. Nathan and the team have this place on complete lockdown. Best chase branch out there
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October 2018 by Kathleen P.
Every time I come into this bank I am greeted with a smile and a genuine hello. It's a small branch and feels like a community bank. Kurtis and his team are efficient, professional and make sure everything you needed to address is taken care of. I drive out of my to come here even if I'm across town. This branch is a class act.
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October 2018 by Gregg Wilson
Super friendly and knowledgeable staff. Very welcoming and accommodating. ‘Five stars'
