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March 2024 by Daisy A.
I don't normally leave reviews, however I felt inclined due to how my friend and I were treated poorly at this store. Their customer service is not the best, almost all the staff members are extremely rude. There have been a few gems here and there who are kind, but majority of the staff is rude to customers. A lot of the workers give customers attitude when it comes to attending its customers. I felt like I was such a bother to them when asking for something. Such as to look at their stickers, or when asking for a price of an item. You can hear it in their tone of voice that they don't want to be there. Also a lot of their items are overpriced. I would rather go to Frank and Sons to purchase items instead
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December 2023 by Ron M.
10 years after my initial review and i gotta knock a whole star off this time around. Only come here if you wanna get price gouged. I mentioned this before and I can't stress this enough, do your research before buying anything here as you can legit get almost everything they have here on eBay for way less. That LIONBOT in the glass case is now over 400$ you can go on eBay right now and buy the same exact thing mint in box unopened for $230 Also as of this writing they have two reissues of G1 Optimus Prime MIB priced at 220 and 240 .... a quick search on eBay and you can get the same exact reissues for about 60bux I don't know how this place has continued to be in the mall for so long,its a shame tbh.
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June 2023 by Roberto Buenrostro
It's missing My favorite anime "Macross"
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April 2023 by Michael M.
I have a love hate relationship with this business. On one hand I like some priced items as they are often cheaper than resale other times it's the same price as online listings such as eBay, where I bet some of these figures are acquired and resold because on my first visit to this store in October 2021 I purchased a superior octopus marvel legends figure with an extremely creased hanging lid, and apparently has been resealed and marked as new, the figure contained many paint damages and scratches that I only noticed under proper lighting in my room, and considering the unfair no return policy I was left with keeping it, it's still a great figure and was one of my first marvel legends figures at the time. Fast forward to November of that year I went back and saw what else they had, I bought one The Dark Knight Joker funko pop and did not even notice I just purchased a COUNTERFEIT pop figure sold for higher than retail price (I believe it was literally $20), unfortunately the no return policy was kicking my behind again. I gave this store one more chance in January of 2022 when I purchased a marvel legends Iron Spider figure which was in amazing condition and was actually new this time, I decided to speak to an employee about my previous experiences and they seemed to understand me and apologized for the conditions their store was in for a while, which I completely understand may have been due to focus restrictions and products not being readily available for mass retailers or collectors shops. I decided to go back one year later, in January now of 2023 where I made the biggest purchase I've ever made at one of these stores, that being 2 Mortal Kombat Mcfarlane figures, 4 Funko Pops, 1 Transformers figure and 1 DC Multiverse Mcfarlane Figure, as I got home I decided to put everything in my room for a while and come back to it, so I did just that and I opened the funkos...the punisher pop I purchased had its gun in hand come right off..how I have no idea but I had to dispose of it sadly, the ant-man and wasp pops heads were stable but after a brief moment of moving them around the springs launched right off as the heads flew off? (I don't remember that from the Quantumania movie)- the mortal kombat and DC figures were all great though so there's that, the Legacy Laser Optimus Prime I purchased was just...hideously riddled with QC and paint flaws, which I know ain't the stores issue more of Hasbro's fault but still, the return policy being absent would've saved me a lot if I could go in and exchange these damaged items at least, which no one told me about. I went back and explained the problems, I even took the pops in and showed them and some guy there was rude as all hell saying I did it my self and I just wanted money back...even though there's no f-ing return policy. Never again will I return here, and if I do I will ask directly to check the items I'm buying and see if they're faulty before even leaving or buying them. I'm sorry guys but I've had too many bad experiences here plus the prices are absurd I get it it's a mall, but man...
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April 2023 by Edward Ibarra
Over priced plus s**** quality for collectibles .Store is not big enough .I’d rather be going to Frank and Sons, at least you can feel a sense of comfort there .
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April 2023 by Britney Rodriguez
The stickers in their shop are stolen art. Support the artists, not the scalpers ??
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March 2023 by Emily D.
Amazing store! They have a little bit of everything for everyone so it's worth stopping by if you're in the Montebello mall! Staff is all friendly and willing to help if need be!
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March 2023 by Jesus
Great store, well curated, they have a bit of everything from dragon ball to batman. Cool staff as well
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February 2023 by Jesus Ramos
Great store, well curated, they have a bit of everything from dragon ball to batman. Cool staff as well
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February 2023 by Vero G.
Every time I go to Montebello this is a must store my son loves going there they always have something he likes
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January 2023 by Sylvia Escobedo
Definitely an interesting store to go too, people are always friendly and there is something for everyone that is a kid at heart
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January 2023 by Fritt Fallande
cramped store and slow at helping people. fake plushes behind the counter
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November 2022 by Nanette L.
There are many stickers here. There are a lot of Funko pops and toys as well. We really enjoyed all the Nintendo themed plushies and toys. The woman that worked the counter was really nice and there are some inappropriate anime pictures on one section of the wall, in case you go with little kids.
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October 2022 by John Argosino
Great selection of hard to find items! Love it!
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September 2022 by Alex
I used to come to the one in West Covina back in 2012, and I got Sonic toys there. Nostalgic :D