Verizon offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the Montebello store for personalized assistance or conveniently shop online, with options for in-store pickup, free 2-day shipping, and same-day delivery where available. Many reviews highlight the excellent customer service provided by the staff. Kevin is frequently praised for being friendly, professional, and knowledgeable, often going above and beyond to help customers with their plans and devices. He takes the time to ensure customers understand their options, making them feel valued and appreciated. Other employees, like Francisco and Xavier, also receive commendation for their helpfulness and ability to answer questions efficiently. However, there is mention of an occasional negative experience with staff attitudes, indicating some variability in customer service. Overall, Verizon’s commitment to quality service and knowledgeable employees makes it a recommended choice for mobile and internet needs.
I don’t remember the male employee’s name. I visited to change my number. I was picky about finding a good number, but he was so sincere and kind as if it was his job and changed the number after trying more than 30 times. I was sorry and thankful. I recommend this place, it will help you as if it were your job.
May 2024
Show out to Ulises store manager, to helping me out with my Verizon account and device.
Great service ?.
December 2023
WOW Kevin is amazing! He helped me on a better deal as well as handling everything with a smile:) He is extremely smart, friendly, professional and informative. I would recommend coming here! Kevin thank you for your patience and perfect customer service. Kudos to Verizon for hiring a great professional!
