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January 2024 by Sergio Zermeno
We have been to this T-mobile location in Montebello for years we enjoy the service by the staff very friendly and knowledgeable about their products of phones and other items. They are very helpful when we have a problem with our phone and bill and also questions we have and they give the answer of our questions.
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November 2023 by Christian Cardenas
They try charging me 1300 for an iPhone 15 when I got it at apple for 650
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November 2023 by Jerry G.
Understaffed and undertrained. It's not good enough to wait 30-45 minutes to be seen by someone that won't critically think or problem solve. To be told to wait longer for a system/app to come or to come back later. Went to a different tmobile location and was helped right away despite that location having the same application issues (also no wait). Employee wasn't sure about other ways to help me resolve the issue with my screen protector (which I am paying insurance for). Thumbs down.
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October 2023 by Olga Amado Marmolejo
I visited this location today and was very very thankful for June ..she helped my husband and i so much .i called and let the manager on duty know ..thank you again June for your kindness and professionalism
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September 2023 by Ana Ramirez
Overall all T-Mobile locations can improve by training their staff in understanding their products better. This means they must know how their products work and how the product can be fixed in case it doesn't work. Too often the employees don't know how to fix a problem and will offer you another product to fix it. This leads to extra charges one did not plan to pay at the moment and in the long run of monthly payments. To all salespeople out there earning bonuses from comissions, money belongs in your wallet, not your heart.
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August 2023 by DeAnne A.
Thank you, June, for the excellent customer service. I'm still learning my new phone, but you made the transfer of my old phone so easy. Pleasant, great attitude and willingness to help and recommend a new plan to save on our bill is really appreciated. Highly recommend June!
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July 2023 by jonathan mendez
staff is unhelpful and judgy, place had cockroaches all over the floors too
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July 2023 by Nonnie M.
I came into this store because I was having trouble getting a new line. The first person to greet me was a young girl and asked if I needed help. There was many customers in the store at the time but she still acknowledged me which made my day. She had a great attitude while I was trying to explain my situation. I had an amazing experience and was able to walk out with a phone that day. Thank you Melissa for helping me out!! If you need help this t-mobile has great employees that actually want to help.
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July 2023 by Debbie N.
Melissa is the sweetest girl an the team work in this T-Mobile is incredible. I would highly recommend it. Another.
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July 2023 by Fabian A.
Thankyou Bryan for the great help. Also for staying after hour s. Higley recommended for anyone to come here and buy your new phone .
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July 2023 by Stephanie R.
This place went down what happen to the old workers all these new workers suck they have bad attitudes and don't know what there doing.especially the one girl I think her name is Melissa she was the worst rolling her eyes couldn't answer my questions couldn't get off her phone little girl didn't know what she was doing .i won't be going there again worst costumer service do not recommend you will be disappointed.
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June 2023 by Fred Chan
Friendly staff patiently assist customers to get what they need. Excellent customer service.
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February 2023 by Diana Samperio
Great services Bryan was most helpful I could get in my visit in happy with my new phone
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February 2023 by Sarah M.
Sebastian was very kind and helpful. He made me feel comfortable with my transaction. He was informative and not pushy. I've been there plenty of times but now I finally had a good experience at this location.
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November 2022 by Nicholas Delgado
Very slow and don't know how to help there customers. Waited 20 minutes for girl to say I have to call customer service.
