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June 2024 by Jose Sanchez
They should just close this place down. I went in for ice cream because it's in a convenient place and they always make excuses not to serve. The weirdest one was that "the ice cream was to cold and they had to let it warm up a bit"??. When the ice cream is available they only have one employee available running the register and serving ice cream. So the lines are long. Horrible
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May 2024 by Gary Garza
The pharmacy staff is the best. Your leader Paul is one of the best pharmacists ever known and he takes care of his people. The rite Aid itself is very courtesy and clean and very respectful and
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December 2023 by Mitch Musgrave
Fix ur ice cream situation already!!!!
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July 2023 by Zoraida Galvan
It's 3 pm and they say they will start selling ice cream until 3:30. They didn't say why they just answered very rudely.
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July 2023 by Vic V.
Paul the Pharmacist has been our go to advisor regarding any prescription & or o.t.c. drugs. They've been a blessing with my wife & I, specially during the pandemic, prior past & current. This Rite Aid has a very helpful staff & they're always very attentive when we have inquiries regarding our scripts. Parking is very easy, with Vons next door it's ideal for shopping. There's eateries within the mart as well. It's great place to get a snack, go shopping & grab some caffeine @ nearby Starbucks! The little cool spot to hang in beautiful Montebello!
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May 2023 by Devin Mawson
I went 3 days ago and said they don’t serve Ice cream till 2pm I went again today and she said they don’t sell ice cream till 3 pm because the “ice cream person isn’t here yet” This location never has ice cream there was a moment where they didn’t serve ice cream for 2 months. I just want ice cream!
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December 2022 by Bill Nichols
Always outstanding service and care.
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August 2022 by Cindy L.
This review is meant for the pharmacy. I would give a 1 star but I do not think it is fair for the other employees I have not met. I came here twice with my mother for her Covid vaccinations. My experience during those visits were okay, but I was not particularly comfortable with the pharmacist's attitude. Somehow during our visits, we were taken care of by the same male pharmacist. I forgot his name, but he was the supervisor or manager. He said he knows Cantonese, so my mom talked to him in Canto. But he could barely respond to her, mostly responding in English. I said it was okay, I could translate for her. However, I felt something was weird after my mom first spoke to him. He wasn't rude, but he also wasn't particularly friendly. He was not informative about the details of the vaccinations, like what to expect as side effects and etc. So of course I had to ask those questions. When he replied, they were very short answers like "Yes" or "No". It would be nice if he could give more information since he was familiar with this type of information and being a pharmacist, should be familiar with vaccinations and drugs. He would just sign off papers quietly and give the shots with no talking involved. It seemed like he wanted us to be gone as quick as possible. Then on her third visit, my mom came by herself. She wanted someone to teach her how to use the at home covid test. My mom came here because she lives within walking distance and I was not available to help her at the time. So, thinking of the closest healthcare worker, was this pharmacy. Out of all the pharmacists, she still ended up meeting the same pharmacist. Immediately after hearing "covid test", the pharmacist began using an antibacterial spray and wipe wherever my mom touched and on the glass separating the pharmacists and customers. He did not even know my mom's situation. She did not come to him to say that she had covid, but only wanting to learn how to use the covid test! I felt that action he displayed was very rude to my mother. She told me every time she was talking, he was spraying and cleaning the glass. And then his response to her was that he could not teach her because it was an "at home test".... What kind of response is that? She said she understands it's for home use, but she cannot read English and would like to learn how to use it. After he showed no signs of wanting to help, she asked "Okay, do you have a quick test or PCR test at the pharmacy?" He answered quickly with a "No" and nothing else. Again, his attitude of not wanting to help and for her to leave ASAP. I believe this response by him was very rude and irresponsible. For someone working in healthcare, it seemed like he wanted NOTHING to do with helping people out at all. If someone was to trip in front of him, he would have the attitude of "it's not my job to help them." It's not anyone's job to go out of the way to help, but it would be considerate if we could all be a little nicer to each other. It's not his job to help her with the covid test, maybe he was busy or maybe he also did not have the tests. But I think he could have redirected her to someone that could help. He could have given her a number or gave her an address to a covid testing facility. After hearing her experience, I looked at the map to find a covid testing site within a few minutes, walking distance! Maybe he was having a bad day? We saw him too many times with that attitude. Even if he was having a bad day, he should not put it out on us. I have worked in a customer service related job for 5+ years, I would never take it out on the customer. It is especially inexcusable for someone who is in a profession to help take care of the health of their customers, especially towards a customer who is an elderly and in need of help. Never coming back here again.
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August 2022 by Rosalie garcia
Love my rewards and discounts.
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July 2022 by Ashlie S.
Came in today around 7:20 p.m & I was waiting in line to get an ice cream cone & I was told by an employee that the ice cream area was closed for the day & I was like okay sure no problem so I asked him what time the ice cream area closed and he said " we close at different times everyday" this didn't make sense to me at all because how do they close at different times everyday? I understand if maybe the freezers weren't working for the day but for them to say they close at different times everyday makes no sense at all. I left this location and took my self to the rite aid on Atlantic and Caesar Chavez! So much better there !! Rite aid do better don't hire these lazy employees who think it's okay to just close and open the ice cream area whenever they want to
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June 2022 by Tim E.
So I came into this rite aid for their ice cream 2 for $8 but the doors were all shut and taped to keep the cold air from escaping. I really needed the ice cream so I asked the front clerk for help. I think she had authority perhaps the manager but I couldn't exactly tell. I felt them shooing me away but I was adamant. I asked if someone could fetch me my favorite flavors from the back. With reluctance the person in charge went to the back of the refrigerator to get me my ice cream. Those thrifty brand ice creams were frozen so I really don't understand what was wrong with the refrigerator. Anyhow thank you for getting me my ice cream.
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April 2022 by Diana Alvarez
I don’t know if Paul is here anymore, but this Debbie pharmacist REALLY hates her job. Zero people skills, and the new assistants here are also not any better but at least they aren’t rude like the new pharmacist. I suggest you Pick a different rite aid for pharmacy needs if you can.
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March 2022 by Maria Villalobos
Paul is great. He goes beyond the call of duty. Very polite even when busy. Great job.
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December 2021 by Valerie A.
I try to avoid this store all employees have angry state an especially when u report to manager (can use a new one)It's a shame I have to drive 30 minutes to visit the Montebello store for their excellent service an they welcome the "Maskless"
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November 2021 by Terrie Esparza
Paul is the BEST! he has the beat customer service, friendly and polite. Hard working man !!
