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August 2023 by Antonio Romero
Absolute garbage company, made a reservation 2 weeks in advanced then on the day I was gonna pick up the truck I get a call an hour before my pick up from budget talking about they didn't have trucks available, then they send me to diamond bar which was 40 mins away from my house. Then at diamond bar they said they didn't know I was supposed to be going and they only had a cargo van but it was already reserved for the next day, so I was told to call customer service to have my reservation transferred to diamond bad and I was told the price was $336 over the phone but when I went back inside the manager tried charging me over $500 plus the $165 refundable deposit so I canceled it, then 2 days later they tried charging me $75 for canceling even though it was their fault please save yourself the headache and just go with uhaul I went to the place in Cudahy and they had me in a truck within 10 mins.
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April 2022 by Jeremiah E.
Do not come here! I reserved a 16 ft truck a week in advance. Come move in day all excited they had a 12 ft truck parked out front for me. I go into the office and tell him I am here for the 16 he acts surprised as says he doesnt have one but he has this 12 ft one for me. I replied by saying that I needed the loading ramp due to my bad back. he suggested that ide pay more for the 26 ft, which will not fit where i need it parked while loading. then he suggested again that i just get the 12 ft and said that i could just lift the fridge and slide it in the truck meaning ruin and damage the fridge! lile what the actual f$-?@!!! he also blamed it on corporate, which i called later who blamed him. this is absolutely ridicules! F for business and F for customer service! i called Uhal and they were able to find me one that suits my needs go to them not budget...
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February 2022 by Mike M.
This is the worst rental company I have dealt with. I made a reservation. Showed up to pick up the reservation and they did not even have what I reserved. If you need a reliable company to move or provide you with a car to use, DONT GO HERE !!! Employee inside did not seem to care too much that I showed up and they could do nothing for me.
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July 2021 by Gau G.
This place is the worst to rent a car from, don't ever rent here. bad customer service and charge me the wrong amount and don't even help with refund whatsoever.
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March 2021 by Kimberly Bermudez
Went to pick up my truck and the employee refused to help us. Was rude and unprofessional during the entire time we just wanted to receive the truck we had confirmed. I have now been charged a no show fee when we did show up for our truck but the employee refused to help us and even answered a call where he complained about helping us to the person on the line.
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March 2021 by Kim B.
We showed up to pick up our truck and the individual who "helped" us was unprofessional the entire time we were trying to receive our rental. He refused to look at my confirmation email and continued to make excuses as to why he couldn't help us. He seemed more concerned with his lunch than assisting us. Someone called him and he told them that we were the reason he was still at work and wouldn't be leaving soon. We decided to leave because the experience was absolutely ridiculous and rude. He tried to charge me to add an additional driver when there would only be one person driving. I wasn't going to write this review until I noticed a charge for no show on my account! Do not rent from this place!
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February 2021 by Claudia R.
I would give a zero star if they had the option. Worst place ever. First time the car wasn't ever ready, thirty minutes waiting then we got a car that was dirty and had food from previous rent I'm guessing. The lights on the dashboard where in saying it needed service and the tire light too according to the guy it wasn't a problem . Second time, We had to rent One again because of a trip we had to make to TJ and we get there at the time we booked and the guy says "do you have a reservation because I don't have any cars available". They were trying to give us a car with expired tags and said it was ok. That they have cars like that all the time. What kind of business is this??? Don't waste your time!!!!!! Don't come here. Worst service ever. And they don't accept any responsibility.
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November 2020 by Rosalinda M.
I had a prepaid reservation and when I showed up the guy said there were no cars available. Had me waiting around while he was chatting on the phone a few times. Sent me to another agency who completely overcharged me but due to last minute rental had no choice. Not trustworthy.
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July 2020 by Arlene A.
Terrible. Rented a truck from Hesperia, CA & Drop off was here. Waited 45 minutes to be assisted because it was busy (4 customers). The manager walked up on me when i was exiting the vehicle, didn't announce himself, just went to the truck looked at it then walked away. I thought it was odd but didn't pay any attention, line was long. Manager was cleaning all cars as customers came which was why long wait times. After standing in line for 25 minutes receptionist said for truck returns I'd need to wait for the manager to check the truck mileage. (I thought that's what he did when i arrived?!) so i had to wait again for the manager to finish lazily cleaning the cars. He checked it and came back, receptionist helped me and then they tried to charge me for "being late" because they made me wait 45 minutes for service! Said they'll "waive it this one time". Then she asked me how many miles i drove i gave her an estimate since they took keys and i couldn't check myself. (My fault for not documenting right away). After all was said and done their "printer" was broken and they couldn't give a receipt. Meaning i can't verify what they charged me or not until the payment clears on my account ! I bought extra miles to make sure i wouldn't go over & i was assured i wouldn't be charged if i didn't use them. Now i can't verify or not if this is true. Don't go here, it's trash. Not to mention the office is so small and no parking.
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April 2020 by Fun F.
I forgot my go pro camera in the truck. this camera was attached in the truck wall to record everything in case of an accident. half an hour after i return the truck I called to notify about my problem and MARIA said that shell call me back in 30 minutes if she finds the camera, she never called me back so I tried to call her back but no one answered the phone and i got transferred to the main office where i filled a report about my camera since that day I've tried to call every day for about a week to get a hold of them but they are not answering and i thought maybe they are not answering because they are not essential workers. bottom line i called back and Maria answered and she is like let me see if they found your camera. hello!! aren't you supposed to know if they found it or not? last time you said you were gonna send someone to check for it. in the end my camera is lost either she was negligent and forgot to send someone to check for the camera or she or her helper stole it. I spoke to the "owner" and she is so rude. never renting from here and I'm looking forward to take them to court. i already filled a police report.
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February 2020 by Claudia O.
I have been a customer at this location for a few years. Since a recent change in management and staff, I have been given dirty cars, and terrible customer service. The lady clerk is rude, and is not a people's person. This past weekend I was given a car with lots of mail left on the visor from a previous renter, a condom left inside the console, ashes scattered on top of the dashboard, and a terrible smell of cigaret smoke, which was unbearable. The gentleman took five minutes to rinse the car and vacuum the rugs. When I asked the staff member to clean the ashes, he just gave it a quick swipe. They charge $250 for anyone who smokes in the vehicle. I believe that money should be used to thoroughly clean the car for the next renter. I believe they just pocket the money. Beware of this establishment. Don't be a victim! B
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February 2020 by Alfred G.
We went with a confirmation of our truck rental and the manager said " we don't have your reservation" so i asked for a written statemnt that said what she told us, and she stated take a van ots cheaper. We said we reserved a truck since we need a truck not a van. Bottom line is that she made it clear that i will not get billed since no reservation was made. And now i have a no show bill of 75.00. This manager took money from my bank account.. Never again Budget.... if i can give no stars i would....
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February 2020 by Elsa G.
I made reservations for a rental truck and when I came in to pick it up the manager responded with " we don't have a truck for you, I am sorry someone tried communicating with you." On my end, There was no email, no voice message from them received. The lady was very rude and disrespectful. I asked if I can get proof so that bank doesn't submit the charges on my account. She refused on giving me any proof. On top of that she was very disrespectful and started yelling at me. I will never ever come back to this place and I suggest no one does either. Poor customer service and poor management.
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January 2020 by Jen T.
Worst service ever! The younger guy was awesome when I picked up the car, everyone else is just awful! His customer service was great and he needs to work at a different location or just take the business over from his family. The older woman is especially a huge P***** Don't rent your car from here. Go to enterprise on Pomona instead if you need a rental in the area. I cannot say enough how much I HATED the woman who runs this place. She's so rude and really sucks the life out of everyone around her. Lazy, argumentative, accusatory; just a few words to describe the staff. I would give it -5 stars if possible.
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November 2019 by Aria S.
We rented a car from here. Initially all went well until we returned it. 1st off we were told we could drop off at anytime. But there are no night drop offs at location. U have to go to Union station for that. Plus the a****** manager refused to accept any accountability and was just rude. The previous reviews are spot on about this place. No customer service skills and unprofessional.