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June 2024 by Luna Luna
All the personall were AWESOME! They are happy to help their members. They all treated me as if I VIP! I highly recommend becoming a AAA member and coming to this particular location.
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June 2024 by Marina Ota
My daughter had passed away and I had to have the title and registration for her car updated for DMV. Carla was very helpful walking me through all of the steps, guiding me along the way, etc. Thanks to her understanding, caring and pleasant nature, I was able to get through this horrible ordeal. She is an angel! She even gave me a big hug after we were finished. Thanks to her, my dreaded nightmare turned out to be a good experience.
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June 2024 by Retrozombie's Readings w/Tiffany
WELFARE OFFICE LINES! They need more employees, the wait is ridiculous! Go elsewhere not this office.
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June 2024 by Ernest Magee
Fast and easy
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June 2024 by Mike
It’s convenient but the service isn’t the best here
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May 2024 by Leonor Eleanor Orozco
Great ?
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April 2024 by Rich Gee
Javier is very rude. Was not helpful, did not let me speak to his manager. Do not go to this guy.
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February 2024 by Cathleen C.
Went to office to obtain a Handicap placard for upcoming surgery. Had to wait due to communication on DMV side. Jennifer was diligent and efficient and able to complete the process. While I was there waiting I observed that they were so busy. The manager stepped in and assisted many customers. Was very impressed with the way the wait times were addressed.
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January 2024 by Teresa S.
Walked in to take passport photos and ended up paying ~$9, half the price of what UPS would've charged me. It was a pleasant experience overall, the two women who helped me were very friendly and patient. I was in and out within like 20 minutes, even though it was moderately busy.
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January 2024 by Jackie Lopez
Ashley Gomez has a really bad attitude lacks professionalism and customer service skills. Was extremely rude to my mother.
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January 2024 by .m. ..
I read the bad reviews so I didn't have high hopes. But today was my first time stepping into AAA and needed to get help with an incomplete dmv registration. The woman helping me (wish I asked for her name) was so pleasant and helpful. It was super quick, and I left with my tags in hand in minutes. She even gave me a bottled water without asking, and travel maps for my upcoming road trip. Great experience! I don't write reviews often but thought I'd share so people are not deterred by negative reviews.
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October 2023 by Jacob Teran
Lilliana Cunningham is an incompetent agent who did not file our registration as new members. The first call, while she was completing our file continuously told us she would call back. She called back and forth getting our information to where she was rushing. About 2 weeks later, she calls back only to tell us she got the incorrect VIN number on my vehicle. The incorrect information by this incompetent agent lead for us to get a supposed letter by an underwriter, that we never got. There was no email or phone for the underwriter to reach us (Lilliana's incompetence as we have proof of her calling us and emailing us). Be careful working with Lilliana Cunningham. And I very much hope the supervisor reads this and reaches out. Completely unacceptable and dissatisfiying customer service for a service we are paying for.
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October 2023 by Chapas BMX
They don’t like to do their job, don’t waste your time, just go to the dmv.
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September 2023 by NANCY BARRERA
I went for 30 min membership and needed up for 3 hrs moving all my home and car insurance I sat there and was patient and got it down. I went in today 15 min after closing. No one would give me my tags. Quick to slam door in my face. Thanks to Susie at aaa in Montebello and the bleach blond woman after her
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August 2023 by Will Yu
This is a great place, less crowd, plenty of parking. I prefer this place over the one in Alhambra. I want to specifically give 5 stars to the associate names Melissa T. She was professional, helpful, and knowledgeable. Thank you.....
