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April 2024 by Veronica F.
My experience here has been nothing but pleasant. A friend referred US bank and I can honestly say banking here has been one of my best decisions with banking. This branch location is where I started an account and everyone at this location has been super friendly and helpful. The main reason for this review is to give a big pat on the back to the Branch Manager Ivan Acosta. I walked in with a concern that could not get resolved over the phone. Luckily for me, Ivan was at the front counter he greeted me and asked if I needed assistance. I can seriously say Ivan went above and beyond to make a Customer happy, calm, and content. He heard the dilemma I encountered and he tried to find a resolve for me! He is awesome and I am so grateful Ivan was there to help me out! Thank you again!
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February 2024 by galaxy_dizzle
As a regular customer I’m disappointed in their ability to stay open until their regular banking hours. They decided to close at 12:58 on Saturday February 25th. The other branches I’ve been to close exactly at 1:00p.m. on Saturday. The Montclair branch.
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February 2024 by Steve Lehor
Excellent customer service always friendly and make you feel like your special very good people.
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February 2024 by Al Smith
Ronika singh is BY FAR THE BEST BANKER I HAVE EVER SEEN! If you have a very high interest credit card you are paying on go see her! She will get you a nice consolidation to chopping down your debt! She saved my credit and she will definitely save yours!
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January 2024 by David Kim
No waiting and very professional services
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November 2023 by Manuel Cuevas
Fabiola refuse to open a new account because it takes 30 minutes to open a new one despite the fact that I arrived at 9am
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September 2023 by Talia Robles
First of all I wanna say what a great service I went In just to ask questions ended up opening a account Guadalupe Barajas went up and beyond to answer all my questions and help me out she is great and I’m truly greatful for meeting her she guided me thru everything THANK YOU GUADALUPE BARAJAS
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August 2023 by Sandy M.
I had a terrible experience at this bank on this specific visit. I have been to this ATM, I had great experiences with the tellers, however this Crystal Aveceo (I think that's her name) was so quick to disregard my concerns. She took my ID and Bank card and told me that I could not withdraw cash. She didn't ask me how much I wanted to withdraw, and blamed my bank Axos for the transaction error. She was so rude she said "It had nothing to do with USBank it is your bank" but that's impossible I got right on the phone with Axos and they told me to try the ATM, I mean the only reason I hadn't tried it anyways was because I had trouble withdrawing cash and a different ATM and I wanted to speak with an individual. I've had great previous experiences but this one was unsatisfactory! Thankfully ATM's are programmed correctly, because I was able to withdraw my cash. She put a kink in my day but I am thankful ATM's are not individuals. Thank you US BANK you have wonderful ATM's.
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August 2023 by Wonkyung Kim
Ronika Singh helped me several times and she is super nice and kind and she understood what I need. She accomplished to help me right all the times. And I really appreciated it.
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July 2023 by Virginia de Aguilar
They charge me $7.00 to cash each check and didn’t gave me any receipt . Just because I don’t have an account with them. I won’t recommend this bank to anybody . They should cash checks of their clients who has their accounts with them.And they take too long to make a transaction.
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May 2023 by Breanna A.
Don't waist your time with their ATM it NEVER works properly. This time it only would allow a check deposit. Even AFTER they upgraded it. When are you going to fix it? Or is the Manager going to just leave it like that?
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May 2023 by Zachariah Nemo
Monica is the best banker I have dealt with opened our 5th stores account here. Us bank is exceptional. But this branch gives you VIP 5 star service. I am shocked that anyone can give this branch less than 5 stars
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May 2023 by David Yarovoy
Ronika Singh is amazing! She helped me setup a business account in no time and I was in n out of the branch the same day with a new business account and credit card. From all my years in business, this has been the best experience and I will only recommend this branch with Ronika to take care of and handle all your banking needs!
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May 2023 by Vibey Collect
Monica is an amazing member aswell as everyone at this branch. Nothing but Exceptional service and we will continue to only do our business and personal banking with US bank due to their exceptional way of taking care of their customers.
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April 2023 by Lani J.
This branch is a joke. ATM ALWAYS BROKEN. Refuse to go inside because customer service is horrendous!! If it wasn't such a hassle to change banks I definitely would. But I just drive out of my way to go to a more decent US Bank that has friendly customer service with helpful people in an ATM that is never down.