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November 2023 by Alicia Rivero
I got Jordan 4’s and they were brand new and no stains nothing
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November 2023 by Richard Joy
Returned shoes with absolutely no issues. The staff was friendly and I was very impressed with my experience there
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September 2023 by Brown n' Proud
Love the difference Styles but the prices are to high,.. especially bcuz it draws a younger crowd!!!!
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September 2023 by Valoray Stewart
Love this place very friendly staff
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August 2023 by Antonio R.
Another week of having people enter raffles that they never even do , horrible employees. Gonna have to start sending cooperate emails to see if they fix that.
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April 2023 by Genesis De La Torre
Awful customer service, went in and no one would help out while two of the employees were sitting down on their phone. Had to go down to champs and was immediately helped out.
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March 2023 by Samir A.
I needed to return my shoes ,and I told them I had not worn them and you can see that nothing is off the shoes ,but they said that the thirty days had passed and so I told them before I came I called a person and they told me that I can exchange or get store credit ,but they also told me the back is creased and I was like no because they were the last ones and they were on display which caused the back to crease a little bit ,and finally after 3 of the employers and the manager came to the register to try to argue with me they finally returned it .
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December 2022 by Noe Romero
I have bought some shoes here. Recommend ?but they need more variety of Jordans 1's
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December 2022 by Yajahira T.
The workers need to stop being distracted. We had gotten a pair of shoes and the lady at the front checked them and realized one was a 10 and one was a 9. We ended up not taking that pair but another. When they rang it up the pair was 119 and I remembered I saw on the tag 79... we shrug it off anf thought it was our mistake. We get home and are about to wrap our gifts and we realize they gave us the wrong shoes. Completely different shoes no wonder the total was off. Hopefully they don't give us a hard time when we go exchange them.
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November 2021 by All Points Distribution
I had to return a pair of shoes just days after they were purchased. There was a problem with the shoelace straps. The store manager Amanda provided excellent customer service and immediately took action. Thank you very much Amanda I look forward to making another purchase soon.
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October 2021 by JACKLYNE MELODIE
bad service one time I went to the store I bought shorts and they didnt even have change the other time I went I asked if they still had a pair of shoes I wanted they said they were out of stock while I was walking out I saw a boy trying on the exact pair of shoes then some other girls didnt believe us when we were trying to return shoes and they asked if they were from the store even tho we had the bag and the receipt with the name of the store.
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October 2021 by Cindy B.
Very good customer service and lots of deals! I brought my daughter for back to school shopping and shes a very picky girl and the worker the helped me name is Tatiana. She helped us make really good recommendations and she also brought out multiple shoes for my daughter to try on while i was waiting for the shoes, she told me about the clothes were on sale. Overall very good experience.
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August 2021 by Wardell Barry
EVERY TIME I go in here Lil Tati with the braces always help me get my shoes on the release date or a day after and I just be like look at God ?? It was meant to be. Now you reading this don’t go in there tryna be like me you wasn’t with us on the wild goose chase you don’t got the same juice dummy ? I hope she become the manager then it’s up!!!! #Racer3sreleaseday
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July 2021 by John C.
The customer service was very good and the selections were great! I was helped out by this young sweet girl name Tatiana shop for my little nephew and she gave us very good selections and helped us make a decision, 10/10 will come back. thank you Tatiana!
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June 2021 by Jumana K.
I am so grateful for their customer service here at Shoepalace in Montclair mall. Gabriela and Tatiana were super kind and understanding of my situation and assisted me with kindness. This will be my favorite #1 shopping stop for shoes. Thank you ladies for your help. Shoepalace is lucky to have amazing workers like you representing them.
